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Location
Forest Park, United States
Yelping since
March 2013
I was a patient here for several months for a pinched nerve in my neck area. I don't know if the chiropractor actually helped, but that's not why my review is only two stars. I was told on my first visit that my services would be covered 100% by my insurance. I was very happy about this, and agreed to visit three times a week for a month, then two times a week, and so on. At no time during the two months I visited did anyone mention that I was going to be charged any money. Eventually I received a letter from my insurance company that said "This is not a bill." but it said I may owe Dr. Miller for charges over what they cover. I immediately called Dr. Miller's office and the person who answered said they would check into it and let me know. No call back. I asked the receptionist at my next appointment about it. She seemed confused, and said she would let me know the next visit. I came the next visit, she knew nothing. I stopped going, worried that I was racking up a bill. Then, a couple weeks later, I got a bill for over $500, with a final notice saying if I didn't pay by the due date it would be sent to collections. I never got a single bill the entire time I was going to Dr. Miller, and no one bothered to inform me that I was incurring charges. I was not able to make an informed decision about my care. I am very frustrated by this. I asked that they cancel the charges, due to the circumstances. They seem to have taken $200 off my bill, but I still owe $326 and they are threatening to send it to collections again. I will not pay, and I encourage anyone going to Dr. Miller to make sure you are very clear about your insurance coverage. Speak with the insurance company before you trust the staff at Dr. Miller's office!
Business owner information
Eric M.
18 Oct 2018
I apologize on behalf of myself and my staff for any inconveniences. As you know, the staff did attempt to call you several times to resolve the situation. I even called you personally to handle the matter. The initial issue was really with your insurance company when they gave us misinformation about your coverage. We verify insurance benefits for our patients as a service to our patients. However, when we receive faulty information from the insurance company, there is not much we can do. Unfortunately, sometimes with slow processing insurance companies, it may be a month before we receive an EOB that is different from the quoted benefits. We did not send you to collections and we did adjust off the balance of your entire bill minus the $35 payment you made initially. I hope you are doing well and the treatment you received was effective.
Take care and be well.
Dr. Eric Miller
The staff were hilarious. The gyros are humongous, and good prices. They have tables but it's more of a takeout place. They're fast.
We had no idea what to expect, and we left very, very happy! I had the salmon croquettes which were good, the grits were creamy and yummy, the eggs were perfectly poached and the pancake was also perfect. And that was all in one meal for less than $12! My husband had liver and onions and it had the best piece of bacon I've tasted in ages. The servers were very friendly and the space is clean and inviting. So happy this is in our new neighborhood!! Can't wait to try everything on the menu!
We had no idea what to expect, and we left very, very happy! I had the salmon croquettes which were good, the grits were creamy and yummy, the eggs were perfectly poached and the pancake was also perfect. And that was all in one meal for less than $12! My husband had liver and onions and it had the best piece of bacon I've tasted in ages. The servers were very friendly and the space is clean and inviting. So happy this is in our new neighborhood!! Can't wait to try everything on the menu!
Always clean, staff is friendly. I love the adobo noodles with pork, my kiddo refuses to eat any mac and cheese that doesn't come from noodles and company! Exactly what we expected from one of the better chain restaurants.
I love how fresh and healthy the ingredients are, and the food tastes fantastic. The prices are good too!