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Most travel agents I have been to have tried to sell the holiday to me there and then. Here they didn't do that! Instead they took the time to find out what type of a holiday I was after…
just book it on the internet? Call me old-fashioned but I like a human touch, and we get this at Knowle Travel. 'The internet' cannot advise and you can't have a real-time conversation…
for their operator. Even less impressed when their travel consultant's (Mr Ian Gillespie) response to my husband's request for a refund of the charge was: if you call us, you must pay. Okay -…
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