If I can give this merchant a zero star or a negative I would. First of all do not go there and I strongly believe that those who are writing such positive reviews are one person and one person only.
First I bought a wowcher online for a six session of laser. I was trying to schedule my first session but was told I have to do a patch test, which was fine by me, except that it took almost a month to schedule a patch test and another month to schedule my first appointment. That should have been my first clue that I should stop but unfortunately I continued given the positive reviews (sure to be fake).
The night before my first session, they canceled my appointment through a text message. I was waiting for this appointment for over a month. I sent an email and called and complained and finally the second day I was given another appointment because someone cancelled. Otherwise it was likely that I was going to have to wait another two months.
When I got to the salon, the therapist kept me waiting for half an hour because she was overwhelmed and was the only one working. While she was doing my treatmenet, she did not wear any safety glasses, a sure sign that she is not a trained therapist and I should have bolted but I grinned my teeth and suffered it.
While she was doing the session, she left the room FIVE times, one time she left for more than 15 minutes to deal with complaining customers.
She missed so many areas and even though i mentioned it to her insisted that she knew what she was doing and that she did cover them.
when we were done, she told me i will not be able to schedule your second session until after TWO MONTHS. I was upset and made that clear and decided never to return.
I complained to wowcher to get my refund, but unfortunately they did not refund my money because the merchant (beauty by joanna) refused my claim, insisting that they are trained and the only reason i am upset is because i did not get my preferred dates. Are they kidding?
Not only are they not trained but they have no respect for thier customers. The day i was there, it was heavily snowing. A woman came in for her schedule session only to be told that the therapist who will be performing her session is not available because she is sick. They did not inform her in advance and she had traveled for over an hour in the snow.
So at the end of the day, they are not professional and if I were you, i would avoid them like the plague.
AVOID AT CALL COST!
Their laser machine is a joke, looks like a small toy. They never answer the phone or return your messages.
You can try ringing and see for yourself.
Worst salon I have ever come accross. The customer service is just appauling.
from sept 2011 untill december '11 I have received some beauty treatment at this clinic and everything was amazing. I have pre-paid for a session of 6 massages which i have fully received ( really good ones)) and at the same time the masseuse propose me another offert to be used as soon as my 6 massages were done. so i have spent money for other 3 massages to be done between december and january. Apparently the masseuse has left the company with the particular laser-machine she was using for my treatment leave me with 2 pre-paid treatment still to be used. 7 days ago i called the clinic to arrange some appointment,being explained about the masseuse and left with a phone number of someone who should have replaced my masseuse; i have been called that number ,left 3 voice messages, re-called the clinic, went to the clinic myself and i explained that because i haven t received any signs of life from any of you, i want to claim my money back. No one has called me again should i be worried? this behaviour is clearly not professional, i hope someone is reading this message and if so, i am sure you have my phone number do me a favor and call me to solve the situation . Lucia
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