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  • 381 Cushendall Road
    Ballymena BT43 6QB
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  • Phone number 028 2175 8261

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    • Qype User mou9…
    • Ballymena
    • 0 friends
    • 25 reviews
    5.0 star rating
    19/12/2009

    A delightfull dealership with exceptionally helpfull staff.
    I got my new corsa from here, and Paul the salesmam was top notch, and knew his job off by heart, it was like a second skin to him. After service was brill. No problems here and very helpfull!

    • Qype User derrym…
    • Londonderry, Derry
    • 0 friends
    • 1 review
    1.0 star rating
    7/11/2011

    dont go any where this car dealer.they are so unprofessional and they lie all the time and they never return your calls.I tried to buy a car of them but they just didnt want to sell it to me ,they made things very difficult and they never give you figures in writing.It took them 4 weeks to get the finance approved and every time that i askd them who the finance company was and what the interest rate was they just wouldnt give me a clear and honest answer.I asked them what the monthly payments were and they just could not tell me.No business card no IDD and no KFI and they break all the FSA rules about financial services which is a strict code of practice laid down by the Financial Services Authority who regulate financial services.this dealer just strung me along as I gave him a deposit for the car and I did everything that was asked of me but they are so hateful and ignorant that I just cant believe the way that they treated me.I now have got my deposit back as they sent me packing and I am now going to another SEAT dealer to buy a car so beware dont ever go near WILSONS OF RATHKENNY to buy a car as you will break down crying and you will feel hurt and unwelcome.The car had stone chippings and they told me if I wanted it painted that I would have to pay for it.when you call them they always seen to have someone else waiting and you feel that you are so unimportant to them and all you want to do is buy a car from them.Made a complaint to SEAT about them and they lied saying that it was me who strung them along what a disgrace when it took four weeks to get the finance approved.they just make up excuses all the time about everything,they dont know how to tell the truth and be professional and honest.SEAT are actually believing them which is amazing as it took me 2 hours to write a complaint to them, how and why would you make this up.this is not the first time that this has happened as i bought a car last year and they told me what the figures were butwhen go to sign the finance forms it was 25 pounds per month more exepensive and a row broke out as they again denied that they told me the figures that they first scribbled down on a bit of paper with a pencil,and the same thing happened again this time around only the service levels are 100 time worse.SO BE WARNED DONT EVER GO TO THIS CAR DEALER CALLED WILSONS OF RATHKENNY IF YOU WANT TO BUY A CAR.go to a dealer who will shake you hand, tell you his name ask your name,give you a business card,make you a cup of tea,tell you that the finance is approved,tell you who the finance company is,give you an IDD AND KFI DOCUMENT WHICH IS LAW BY FSA STANDARDS,who will be truthful and honest and keep you up to date,and who wants your business not turn you away and be cheeky and use foul language towards you,who will not make you travel 2 hours to see them and not even be there when you get therebecaue if you go to WILSONS OF RATHKENNY then this is the service levels that you should expect as this is exactly what happened to me.SO YOU HAVE BEEN WARNED.

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