I decided to buy an iPhone off of these guys on eBay and because of my bank there was a cock up on the payments system resulting in 3 payments being made. I called up and expressed my concerns and these guys couldnt do enough to help me get the problem solved.
Once solved the phone was delivered fast and in full working order as described
I cant rate these guiys highly enough and in future this is where Ill be going to buy my gear
Thanks for great service guys and best of luck in the future
Phone ordered Tuesday afternoon . [I noted on FAQ page the box reading Next Day Delivery £4.99 figured it would be despatched Wednesday and I'd get it Thursday. Good. There'd be someone in to sign for it.]
Order status checked online Wednesday afternoon recorded as New Order
Account checked online 10.00 Thursday morning recorded as New Order
Phone call to Wicked Gadget soon after. Answerphone. Nobody there.
Email from them 10.30 your phone has been despatched.
Account checked online again, updated to despatched No details of who with, no tracking number, no contact number. just should be with you in the next few days. Next few days?? what was that about next day delivery??? What am I paying £4.99 for then?!
Friday delivery attempted. No-one was at home. Neighbour in. No attempt made to take signature from them. Card left offering delivery next day (Saturday) at additional charge of £10.00 + VAT!! Or collection from depot on isolated industrial estate 15 miles away plus lots of rigmarole with passports, utility bills etc. So to sum up: I order a phone.
Nothing happens at all for two days for which I am charged £4.99
Result: delivery will now be on next working day, nearly a week after placing the order. I rate this customer service as crap! I am no longer looking forward to getting this phone. I just hope to god I don't have to send it back.
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