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    • Qype User Advent…
    • Darlington
    • 0 friends
    • 9 reviews
    2.0 star rating

    Beautiful hotel, beautiful location.

    We were there for one night for my boyfriends birthday.

    Staff seemed disorganised. Forgot that we were guests and were reluctant to give us a place in the restaurant for dinner they squeezed us in near the bar.

    They then forgot to serve us.. and we had to remind them we were sitting there. We ate quite late and were one of the last there. We were made to feel out of place, like an inconvenience to them. We were just quietly trying to enjoy our evening.

    I asked them to put a candle into Chris's pudding for his birthday - they were obliging and looked a little apologetic even more so when we showed our room key and asked for the bill to be added to our room.

    We weren't treated very well as guests, and service was very disorganised

    We still enjoyed our stay though, because although the evening was a little ruined - the food was still okay, and the bedroom and hotel in general was very lovely.

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