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  • 5.0 star rating
    6/12/2011

    I'm usually a frugal traveler. Case in point, last time I was in London, my knees hit the wall when I sat on the toilet in my hotel room. We are talking CRAMPED conditions. Fast-forward to our 10-day trip this November and my desire to be in the heart of London.

    The Westbury (Mayfair) met all my expectations. The rooms were spacious, well appointed, comfortable. The concierge and doormen were courteous and helpful. The water, wine and fruit that greeted us in our room upon checking in were a nice extra touch.

    We were literally a 3-minute walk to the famous Hamley's toy store on Regent Street. About 10 minutes to Picadilly. Just a bit more to Trafalgar Square. Soho and all its restaurants just behind Hamleys. Truly, we couldn't ask for a better, more central location.

    I also liked that we didn't feel like we had to be wearing formal wear to walk through the lobby.

    Get a deal on expedia or another such site. Even then, the rates will hurt a little. But comparing this place to the 3-star place I stayed at in 2003...The Westbury is worth every penny.

  • 4.0 star rating
    12/8/2010

    Great location for shopping in Mayfair area. Take your hotel room card with you to nearby Bond street merchants, lots of them will offer a 10% discount if you show the card.

    Room sizes are fair, probably on the biggish side for London prime locations. Nice facilities and okay services.

  • 5.0 star rating
    28/8/2011

    Simply, my favourite London hotel.

    My best advice is to sign up to their website and keep your eyes open for deals. Their prices aren't pretty, but with a good offer it can make an amazing stay just about affordable to mere mortals like myself.

    Fabulous location on Conduit Street just minutes walk from Oxford Street, Green Park and Picadilly. Impeccible service from the doormen, conceirge and reception.

    ... and then there's the rooms. Beautiful 30's decor, cosy beds, soft dressing gowns, Molton Brown goodies in your bathroom. Everyone deserves to experience a little slice of luxury like this.

    Fantastic for special occassions. It was my mum's 60th birthday and The Westbury kindly left a birthday cake and card in her bedroom.

    Perfection.

  • 3.0 star rating
    24/2/2012

    Aging elegance. That's how I'd describe this place. You can tell that in 1985 this was the place to stay... and you can also tell that nothing outside of the lobby (including the elevators) has been touched since. High end finishes that show their age gives the place class, but you can tell it is past its prime.

    One complaint I would share is around the internet... specifically, when I called to ask about it, they told me they would give me "compliementary" internet, which upon check out saw that I was charged for.

    If you are staying relatively in the area, I'd suggest the Langham, or you can go down the road to the Grange St. Pauls.

  • 3.0 star rating
    27/4/2012

    For what it bills itself as ie: "Posh", it's certainly not. It's like a Best Western with very very courteous and outgoing Staff.

    The rooms are Clean, Hotel overall is very well maintained. Their Bar (Polo) is best to avoid if you're looking for a night-cap; exorbitantly overpriced. 6 (pounds) for an Italian Beer I've never heard of, and that was the most inexpensive drink on the Cocktail menu.

    Great proximity to Carnaby St, Oxford Circus, Picadilly Circus, Hyde, Regent and St. James' park.

    Overall, if I had to stay in the West End again, I'd probably look elsewhere.

  • 2.0 star rating
    21/1/2013
    6 check-ins

    For location this place gets 5 stars but for everything else this place leaves a lot to be desired. The lack of English speaking staff is a big issue for me considering this hotel is in the heart of London. The staff are also not very responsive and for the money you pay for a night there are so many other places that are better in London.The room did not any tea or coffee making facilities and no free wifi. It is the least I expect from any hotel in todays world. I tried the restaurant for breakfast once and it was the most disappointing experience ever at a hotel restaurant as the food was cold and none of the waiters we had spoke good English or could not understand me. Sorry but in my books this place is stricken off.

  • 5.0 star rating
    13/11/2009
    First to Review

    An amazing hotel with world class facilities. Highly recommended.

  • 1.0 star rating
    2/10/2011

    Well, let's start by saying it was my first time in London.  This hotel did not leave a good impression. For starters, the rooms are super small and in need of an update (lamp shades ripped, curtains torn, stained sheets, etc).

    But my main problem with the experience was their internet connection.  At the time I was staying there, they were switching over systems. Fine, I get it-- a big project for them. But everything to do with this sucked. They should have given a heads up to the guest and let them know this was happening. THEN, I was meant to feel that it was my fault that they could not switch me over to their new system, because I had my " please do not disturb" sign on my door!  When I called to complain, the night manager "Francesco" was soooooooo rude and offered little help for the fact that I had no internet or television.  Plus I was paying a lot of pounds each day for internet use!!!!   I switched rooms (packing up a ton of luggage and stuff) , only to come to have the same thing happen to me the next night in  the second room --that room hadn't been updated either. Why didn't  they put  me in a room that already been updated if I was complaining about this problem??? All in all the experience and customer service super sucked.  Don't  do it.  They try to come off as an old world hotel....it's just old and not luxury.   They use Jackie O in their website advertising and on card key holder...she must be rolling in her grave now.

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