It's taken a while to find this company after trawling the web and having various ridiculous quotes, I saw this shop in passing when visiting a friend in Stoke Newington. After noting them down I checked them online and emailed them some images of the windows we needed replacing. I received a quote a few days later. I had a few questions and wanted to see some examples so I was invited to have look around their workshop in Leyton. I was very impressed and after a few tweaks to the design of the windows and french doors the order was placed. There was an onsite measure and we had an issue - we had a built in cabinet that could be a potential problem for the installation. I contacted the carpenter who made it and he assured me that he made it with replacing the window in mind. After assuring Ward we would take responsibility for any damage that occurred to the cabinet during the job we went ahead with the order.
6 weeks later I get a call and were good to go for installation. The chaps that came over were very polite and very considerate with working tidily. Apart from making a few cups of tea and occasional nail gun action I barely noticed them beavering away. After 8 hours of hard graft the job was done and we have fantastic french doors at the back of the house and we've had the glazing replaced around our front door.
It's been a real pleasure dealing with a local company and we will definitely recommend them and use them again!
In all fairness when they did the job, they did the job well.
Problem was getting them to get back to me, give me a quote, make an appointment to come and fix the bloody window, it was like getting blood from a stone.
First of all, a guy comes round to take a look at the job and says he'll call me with a quote later in the day....nothing. Next day I call them, he's not there "Please call back tomorrow". The day after I call and they say he's popped it in the post! Two days later it arrives and requires a response IN WRITING with a cheque. What decade are we living in?
Anyway, letter & cheque sent with a specific request to be kept in the loop this time. A week goes by and no word, so I call again. Somebody was supposed to call me apparently not that anyone knows who. Parts are ordered and it'll be done within a week and I'll be called as soon as the parts come in.
8 days later! I call again, having heard squat, give all my details and I'm told I'll get a call back in 5 minutes. 90 MINUTES LATER I call back, it seems it's taken this long to find my paperwork. At this point I am pissed off and lose my temper. It seems everything arrived ages ago and nobody thought it might be a good idea to call me to arrange a time to fix my windows at which point I finally get an appointment for pronto.
This is no way to run a business or treat customers. But like I said, they DID do a good job eventually but 4 weeks to switch some panes of glass is a bit much.
Ward Glass Contractors Ltd, a family run business.
We have a wealth of experience after being in the business for more than 35 years.
The Glass shop is based in Stoke Newington. We offer a wide range of glass products & services.
We supply the very best glass for:-
Double glazed units
Broken windows. we are here to fix them!
All types of Mirrors supplied or fitted.
The factory is located in Leyton in which we specialise in all types of purpose made joinery. All shapes and sizes that can be on a supply only basis or with installation.
Traditional Wooden Box Frame and Sashes
Internal & External Doors
We can work to any design given
We will come out and give a Free No Obligation Quote
Established in 1981.
Started by Mr John Ward
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