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  • Westfield Shopping Centre
    Ariel Way

    London W12 7GF
    Shepherd's Bush
  • Phone number 0871 224 0240
  • Business website myvue.com

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  • 4.0 star rating
    26/7/2012

    One of the best, cleanest cinemas I've ever been in.  Worldwide.

    Vue Westfield is gorgeous and new and coming from a place where you enter a screen only to see popcorn spewed all over the floor, this place is a breath of fresh air.  The seats are totally roomy.  Room for me and my giant handbag beside me.  Only one gripe being that the aircon didn't seem to make it up to row Q on my most recent visit.  Other times, I've been  blissfully chilly.

    The Xtreme screens are worth the extra £2!  Because it is in Westfield, seats do tend to sell out quickly, so for bigger releases it may be safer to book online.

    Vue Westfield definitely isn't the closest cinema to my home, but I'll always make the trek over.

  • 4.0 star rating
    12/12/2013
    1 check-in here

    Quick service, assigned seats, good views from all over, and decent popcorn. Pricey, however. But good for adding a movie to a day out in/near Westfield!

  • 2.0 star rating
    5/3/2013

    My friend & I bought tickets to see Mama recently, waited 15 mins to get popcorn with only 2 people in front of us. Even though we were missing the trailers we got Ben & Jerry's & were generously offered a free scoop.

    Showed our tickets to the woman at the door & who managed to send us to the wrong theatre.

    Took us 10 mins getting comfy in the chairs & getting weird looks from people next to us to realise the movie's 3 quarters of the way through & close to ending that they sent us to the wrong one.

    Staff & manager didn't seem bothered, no apologises, rushed in to catch the movie instead of demanding a refund & missed the first part of the movie.

  • 4.0 star rating
    12/8/2013

    Definitely one of the biggest, cleanest, nicest cinemas I've been to!

  • 4.0 star rating
    12/1/2011
    1 check-in here

    Located at the top of the Westfield shopping complex in Shepherds Bush, you could perhaps view Vue cinemas as the icing on the cake, which make Westfield the complete leisure experience - it complements a good variety of shops, eating experiences and even a skating rink.

    The tickets are now sold mainly by machine though you can also buy them at the concession counter but the queues there can be very long. So best to book online or come armed with a credit card.

    There are quite a few screens with lots of choice of movie. The seats are large and comfortable with good banking so shorties like me can still see the screen.

  • 2.0 star rating
    22/11/2012
    2 check-ins here

    Crisps! Popcorn is bad enough but is, I suppose, part of cinema tradition but selling big packets of crisps? In the Cinema? That's just what I want to hear while I'm trying to enjoy a film, someone rustling and crunching their way through a packet of crisps. They should be banned, not sold - as should all plastic packaging.

    Aside from encouraging an overpriced distraction (crisps! Really?), the service is a little slow - not that it's quick in any Vue cinema.

    The size of the screen was huge and would have been an amazing experience had I not been allocated a seat right down in the front corner of the auditorium. Such a poor, poor position to watch a film from, my neck and back ached afterwards from needing to contort myself in my seat just to have any sort of decent view of the screen. What's more, these seats of torment are the same price as all the regular seats. It's quite grating to know that you've paid the same price as nearly everyone else and about 95% of those have an unhindered view while you toil and suffer down in the corner.

    Two stars for being able to do what one would expect of a cinema but not exceeding expectations in any areas while falling short in others.

    It's probably worth pointing out that I am a bit of a cinema snob but I can only comment on my own experiences and this is another cinema I'll be hoping to avoid in future.

    "For me, the cinema is not a slice of life, but a piece of cake." - Alfred Hitchcock.

    If only, Alfred. If only.

    TTFN,
    Ian

  • 5.0 star rating
    24/7/2011
    1 check-in here
    Listed in At The Mall

    In my inverted world where plays and musicals have somehow became cheap regular night outs (via some sort of mysterious papering society my friend is part of) and movies are mega expensive treats, it was indeed a very special treat to go and see Harry Potter in 3D on a gigantic screen (extreme in vue speak).

    So gigantic that I thought I was a midge close to the screen, sitting about 2/3 back.  Yup, this is the sort of cinema where you want to be in the back row/ 2nd to back row whether you plan to spend the entire movie making out or not.

    The toilets are pretty clean and they have a variety of cinemas ranging from bog standard to a more "private" viewing to mindblowingly ginormous screens.  There are even over 18s viewing- if like me you want to see kiddie movies but cannot stand tweens (btw HP tweens are no way as comical as twihards, they suck).

    Yup.  I felt like I was 12 again this weekend.  It was AWESOME!

  • 3.0 star rating
    6/4/2010

    I have been going to this place since it opened a few months back.

    This place has wow factor....the mere fact it is in Westfield Mall makes me giggle like a schoolgirl.....when you rock up lobby looks amazing...bright lights and neon everywhere.... its like Las Vegas.... and then you swagger with style to the counter and the dream is shattered.....the crappy standard Vue traits kick in. Dirty counters!!! Do you guys live like this at home? And slow pace of service and questionable mental faculty (allegedly)of the staff is frustrating....how hard can it be to serve coke and popcorn!!!!! "Yella" as the Arabs say.

    Buying tickets is easy - it is all automated - so they have cut out the staff - THANK GOD. Unless you are a cheapo like me and do Orange Wednesdays then you have to buy your tickets from the counter.

    The VIP seats are rubbish and a rip off. They are set all the way at the back and top (the nose bleed seats). WTF guys from back there the Cinema Screen looks like to be the size of an iPod screen - my seats at home are comfier and the TV screen larger. The normal seats are plenty nice.

    I go here because its new. Give it another few months and the poor Vue maintenance will kick in and nomadically I will have to move on.

    There is a special area for the extra rich who want to pay £15 per ticket and get free refills but frankly £15 per ticket.....come on....I could fund a coup in a small West African or South American Country for less (and still have enough money left over for a bag of popcorn and a diet coke from the local Waitrose) then that....okay I am exaggerating....but only slightly.

    Off peak this is a great place to go....during peak hours however Che himself could not have hoped for a more effective and chaotic way to disrupt capitalism and commerce.

  • 4.0 star rating
    4/7/2011

    I must say it has got a very loungy cool feel to the whole movie going experience. But then again I suppose that's the general direction everything is headed towards - transforming every experience into something it's totally not meant to be.

    Minor logistical point. It will take about 10 minutes at the very least, unless you're sprinting for your life, to get to the movie hall from Shepherd's Bush tube station, so give yourself the time.

    I couldn't tell where the line for tickets was initially; another 21st century cinema retail feature. One stop shop for your movie ticket, Orange extra, pop corn, etc. I must say the lines here move particularly slowly. Too many indecisive pop corn shoppers, if there's anything like that. However, because of the enlarged sense of space the ticketing hall feels nice and airy. Waiting is OK if you're not too late for the movie.

    Adding it all up, if you're anything like me, you should budget half hour or so for (1) Physical walking time (2) Retail distraction en route (3) Waiting in queue for the ticket.

    While you're waiting for your date or your Orange +1, you can also enjoy the hullabaloo that's on the ground floor or just people watch. Fun.

  • 3.0 star rating
    14/5/2012

    My boyfriend and I went to go see a 3D movie at the Vue Cinemas here.  Overall, I was impressed at how clean the theatre was (floors weren't sticky and washrooms didn't reek?!  WHAAAT?) and very convenient that it was in Westfield as well, so you could definitely meander about instead of sticking around in the neon light loungey area.  

    Definitely buy your tickets several hours in advance, when we got there at 5PM the tickets for 7:30 and 8PM were already sold out, so we're glad we came in advance.  (note that's for a Saturday night)

    Note: that unlike the US/Canada, the seats at the back are not the best seats -next time I'm definitely going for the VIP seats in the centre.  In addition, the seats are definitely made for tall people (let's say 5'10" and above).  My back was killing me when I left because the ergonomics were all funny.  Also - the theatre that we were in - number 7, the higher up you sat the hotter it was (I suspect that it had to do with the proximity to the projector)  And lastly - not sure if I'm out of shape or not - but I was actually getting winded walking up to the seats at the top of the theatre!  Definitely make sure you get your concessions and use the bathroom first before sitting down.

    • Qype User omnivo…
    • London
    • 90 friends
    • 43 reviews
    1.0 star rating
    27/9/2010

    When you're charged £16 to watch a film, as you are here at the Scene part of Vue, you expect a superlative viewing experience in return. Or, at least, as my companion said, 'a few naked men thrown in.'

    At least there were some nice sofas to sink into in the foyer while we waited for our film to start, we thought. Except, they weren't very nice as it turned out. They were lurid red, too small, unyielding carbuncles that wouldn't have looked out of place in McDonalds. We bought some popcorn to console ourselves. This cost £5!! Really. £5 for what is around 90% air.

    Our purses thoroughly emaciated, we made our way expectantly into the auditorium. "For £16, it's going to be AMAZING", we cooed. Well, yes, the seats are generous and made of leather (or something resembling it) and yes, they recline..a bit. Oh, and you get a little table to put your extortionately priced snacks on. But really, that's it.

    If you're the nearby Electric cinema and ooze glamour and decadence you can get away with that kind of pricing. Not, I'm afraid if you're a charmless multiplex in a shopping centre. Unless, that is, you add naked men.

    Really not my scene.

    • Qype User snaefe…
    • Reading
    • 12 friends
    • 91 reviews
    5.0 star rating
    27/4/2011

    I was privileged to see the premier of the new 3D movie 3DTT in this cinema complex. The cinema itself is way up at the top of the building but nearby are all the shops and some very good well-priced restaurants and food shops. One lot of us went to Nandos and the rest went to the Pizza restaurant just below the cinemas where we were to see the film.

    Outside the cinema was a display of TT motorcycles and the TT trophies.

    A good turnout of famous riders attended so autograph hunters had a field day.

    We were called into one of two screens where the premier was being shown and spent an exciting time watching the 3D movie. The movie is great and I would see it again ----and again !. It will soon be released for the general publics viewing so get yourself to your nearest cinema when you see it on the billboards.

    It was easy coming up from Reading, train to Reading from Earley, Reading to Paddington then Paddington to Shepherds Bush.. Going home was the same route...for a retired person only £10.55 return !

  • 4.0 star rating
    21/11/2011

    Been twice now and found it most enjoyable. As others have said, there is a spacious entrance hall with comfy lounging seats and even an area where you can sit and watch previews. The only thing missing is a bar - there's plenty of room for one.

    There's a load of ticket machines downstairs, though they can be busy at peak times. Or, if you are going to buy some munchies you may as well get your tickets at the food counter.

    If you are of a certain age (over 60) they have a Senior Club - not really a Club, just a specific film on a specific date and time and a ticket price of a very reasonable £3.55 (£5.55 for VIP seats), with complimentary tea and bickies after.

    I love the idea of VIP seats. They are real comfy and just the right distance away from the screen so that you are not craning your neck or having to whip your head from side to side to follow the action.

    My suggestion - go early to Westfield, do some shopping, go to Vue and buy your cinema tickets at the machines, go for a meal in the foodhall nearby then waltz back to the cinema about 5 minutes before your film starts.

    • Qype User FoodMa…
    • London
    • 1 friend
    • 2 reviews
    4.0 star rating
    17/6/2011

    Well I went to Vue Last week to see Hangover 2 with my partner and I totally enjoyed the experience. Now, I live 5 minutes away from westfileds hence why its taken so long to use their cinemas, i'd rather travel out further to enjoy my nights out. But I must say the price wasn't as bad as I thought it would be (£8-9 for an adult), the food is always going to be a bit pricey but i managed some nanchos and popcorn for around £10.... Not bad.

    The screens were of a very good quality and the seating.. ooooh i loved the seating. I havent been to a cinema where you can lift up the drinks holder to turn your single seater into a double seater. Ideal for me and my partner.. usually cinemas restrict you from being near your loved one, whereas here we both felt more comfortable.

    Location wise its brilliant at the top of the shopping centre, what a lovely view (pardon the pun) when looking down. Close by are restaurants followed by a mass of shops, what more could you need.

    Really enjoyed my time here!

    The only thing i'd criticise is the fact you buy tickets where you buy food. I prefer the old school ticket bays and food section seperate.

  • 5.0 star rating
    17/12/2012

    Came here in July 2012 to see the Dark Knight Rises which was OK movie but not great. I came to see it in the VIP theater. This is the best place to see a movie. Big leather reclining seats.  These are best seats I have seen any movie theater, very comfortable for long movies. If you come early there is a lounge area with bar where you can hang out with a drink.  The best part is that you must be 18+ to use this theater, so no annoying loud children around.

  • 5.0 star rating
    12/9/2011

    Awesome theater! Spacious, clean, lots of movies to choose from. Very modern compared to any other theater I've visited in London. Only negative is that it's outside of central London, but then again that's how it manages to have a modern feel. All the treats you could want and it's located on the top floor of the luxurious Westfield mall. A movie here after shopping is a great way to spend an afternoon. Saw Friends With Benefits here. Assigned seating.

  • 3.0 star rating
    26/3/2010
    First to Review

    Keep in mind that if you're driving there then you'll have to pay for parking as well. We got there at 7pm, we ate and headed for the film starting at 9pm - parking was £10. Unless VUE validates parking tickets - which I don't know about!

    • Qype User charit…
    • London
    • 27 friends
    • 84 reviews
    2.0 star rating
    16/2/2010

    Opened just last Friday in the heart of Westfields Mall.alot of expectation was on this grand opening.i did take a peek on the actual opening day to see what the fuss was about.right on the top floor of the mall,passing through the food court of the 1st floor,vue cinemas stretches out the whole diameter!nicely furnished...an array of flat screen tv in a montage to create one image..a few seating areas here and there..a massive counter to buy treats,seperate counter for ben and jerry's...then further down there are SCENE rooms where they have specialised seats and luxury food and drink if you want to pay the extra.

    the cinema has 14 scenes altogether where there is a combo of experiences that the viewer can experience i.e. 3D,SCENE and VUE x-treme where the cinema screen is four times the size of a normal size cinematic screen to gain the ultra experience!

    i did go here 2 days later on valentines day to watch Avatar on 3D.never seen a film on 3D let alone in a brand new cinema so it was quite anticipating!upon arrival it was packed out.running late and because bf wasn't here on time and the film we were watching was prob on its way,i decided to queue up for snacks as it was packed.i had to wait at least 20 mins till i got served so was quite disappointed because im sure it wouldn't take that long.i mean the staff were busy but once it got to me,i ordered popcorn and a drink but they didnt have the drink i wanted so i asked for another alternative but then got told that they didnt have that either.i thought this was totally ridiculous so thought just give me a drink but charge me for the price of the sprite i wanted in the first place.ud think that they would be prepared for drinks to run dry but they werent so that was the first downfall..secondly,the guy who served me thought it would be ok to chat to his coworker for a while before he goes back to serve me.so then another member of the public in another queue thought it was ridiculous that they had to spend more than nearly half an hr to get snacks.its either the staff are not properly trained or because its new cinema,they are not use to it..but then this should be expected.i thought the snacks were abit overpriced as well as the tickets..had to spend nearly £8 on just two items.i could get 2 kfc meals with that!anyways finally i got the snacks met up with the bf and went to our screen.we were given our special 3d glasses which i thought were trendy,then the ticket checker staff were "commenting" on how members of the public were getting on her nerves.obviously didnt carry on until me and the bf went into the screen but i thought that was totally uncalled for.i think the staff need to be all fired because they remain incompetant.the only good point is that i enjoyed watching avatar on 3d and on the x-treme large scenes and TO NOTE that we were given free entry to the next admission we go to because a supposed "hitch" occured during the film.ohh wait and apparently the screen we were in was overbooked because we booked our tickets and then 3 girls were told we were in their seats...totally ridiculous..i will give 2 stars for now because im sure it will be better overtime but first experience has not been a good one

  • 4.0 star rating
    23/1/2012

    I thought this cinema was clean and comfortable. Yes, some of the ticket prices are high for the more premium screens, but you do have a choice. The standard tickets are the same as anywhere else now, which is expensive but also the going rate. We went to see War Horse in the extreme screen which was a little bit more expensive (about £12.50) but the sound system was amazing, the picture was perfect and there was plenty of legroom and generous seating. The banking of the seats also means that short people like myself don't have to worry about the person in front's head being the main feature. It's probably worth buying a drink/snacks somewhere else to save a few pennies.

    • Qype User Shea…
    • London
    • 8 friends
    • 82 reviews
    2.0 star rating
    18/4/2011

    Sure, this location has occasional movie premiers, and does have an eclectic secondary/special series, but for the price of these tickets I want far more bang for my buck. Screens are decent, seats are comfy enough, and you can get extras (VIP seats), but 16 pounds per basic ticket is ridulous.

    • Qype User pennyl…
    • London
    • 0 friends
    • 4 reviews
    4.0 star rating
    26/1/2012

    Caught a thriller here with a mate this past December and we really enjoyed the experience. The prices are standard and the chairs are very comfortable. The screen was nice and big, and the venue was very very clean. The sound system was great for the movie and we both were totally engrossed in the action onscreen. The best part was the clientelle. It was largely adults and there was no distractions to take away from the film.

    • Qype User minjuk…
    • London
    • 0 friends
    • 12 reviews
    4.0 star rating
    12/3/2011

    big cinema. especially, 'Vue Scene' is the best. its bit expensive than normal but its reasonable price! there is big comfortable seats and tables. therefore, great bar service (nice small bites, snacks, alcohols and drinks) - if u buy pop corn and various sodas, you can get free unlimited refill!! strongly recommend Vue Scene !

    • Qype User winnie…
    • London
    • 1 friend
    • 65 reviews
    2.0 star rating
    31/3/2012

    Went with a friend some time ago (can't remember when). We bought our tickets separately (two transactions) off the machine, but specifically selected seats next to each other. When our tickets were printed, we were shocked to find that our seats were not next to each other. We got in and took the seats we chose (not as per ticket), believing that it was a technical fault. Soon after, the rightful occupants came and we had to move to the front few rows that were not occupied. I will be sticking to my usual Shepherds Bush Vue (at West 12 shopping centre, not the Westfield one). Much much smaller crowds, friendlier staff, and free seating.

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