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    • Qype User ladylo…
    • London
    • 0 friends
    • 2 reviews
    1.0 star rating

    I have heard so many complaints about this vets...here is mine...
    I remember it used to be called 'Tom the cat place.' My cat was given a minor tummy operation and was not sewn up properly, he had a major tummy infection and ballooned up like a football, he had to have a blood transfusion but had to wait over a week there because they did not keep blood donor records on their system and could not find a match! I went to visit my cat once in the maida vale branch and they told me he'd been taken to the hampstead branch overnight because they were short staffed... i never gave them permission or even knew he was moved every night- i demanded they left him be and didn't move him again. To make matters worse- when i went to hampstead to see him there were dog patients in the same room...bad considering it was a so-called cat only vet clinic at the time. My cat died a slow and painful death and they cancelled my £3000.00 bill because they understood that it was there mistake.
    My sister recently had her dog done there. He has since got an open flesh wound where his testicles were and it looks like it needs tucking in and sewing up, they said they could do so but she would have to pay a consultation fee...a bit of a joke considering they obviously did not preform the operation right the first time round!
    When i speak to local pet owners they have said it does not surprise them...

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