They are a nightmare! Never use them.
I have been a tenant with them for just over a year, but they charge for absolutely everything!
If you pay your rent late, they charge you £25 per day.
They changed their account details with only a letter dropped into our mailbox- and in the letter they did not specify that there will be a charge if we keep using the old account. And the charge was £10! For matters like this I would expect at least an email and a call. And without us agreeing to these terms, it means that the charge is not legally binding as well. They are very unprofessional!
The moving out procedure was very unclear, the staff did not specify clearly what the check out procedures are, and they were incredibly inflexible. They expected us to be there at 3.30pm on a working day to do the checking out procedure, turns out the third party for checking out was 45mins late, and we did not have to be there at all.
Lastly, they deducted a lot of money from our deposit, we are still in the process of arguing with them. But from the email we got from them, it was done very unprofessionally, the items they charged us they did not provide any justifications.. £15 for each of a mark? and £60 for some moulds on the wall that was caused by leaks outside of the building but not us. And how did they come up with these magic numbers? And they also charge us for things that are caused by wear and tear, well I paid for living there and things get old because they are supposed to!
Overall, please avoid Victoria Knight at all cost. They are not worth the trouble.
I have been asked to provide a bit more details after my earlier review regarding my dissatisfaction with Victoria Knight, so I am editing my earlier post.
I am advised that Victoria Knight have been in contact with Qype and asked that my review is removed, but thankfuly this request has been refused, as I am not doing anything wrong.
I have however been asked to elaborate on the reasons for my dissatisfaction with Victioria Knight, so my review appears genuine and I am not seem to be trying to defame Victoria Knight purely out of malice. I can assure you that this is not the case. I have been free from VK since the beginning of the year, but still hearing awful things from buyers and tenants/ prospective tenants. Rather than sit back and allow more people to suffer, I wanted to give people a chance to run for the hills, hopefully before losing any money or being tied into a tenancy agreement.
So, here goes. This is why I am unhappy with Victoria Knight, Stratford (And its thanks to Mr Kaur of VK contacting Qype that this review has gone from a few lines to a whole essay)-
Extortionate fees. I am aware that a credit check costs around £10, but the fees charged by VK are far higher than any other agency I know of. I am aware that they need to do more checks than just a credit check, but as Estate Agents, surely this is their job???!! And why do VK charge so much more than anyone else! They are not transparent here either, and will wait till you have given a huge holding deposit for the property of your dreams, before giving you the great news about all the extras you need to pay! By that time its too late to back out. Whooopppeee Dooooooo! Great!
When I raised concerns about a few things relating to my tenancy, I was passed the directors contact details by my landlord. I politely emailed him with my queries. I was hoping for a response along the lines of ''sorry to hear you feel concerned, please let me know what the issues are/ please give me a call/ come and meet me, and I will try to address your concerns''. Unfortunately, that was not the response I got! The director was so rude and defensive and basically had a go at me for daring to judge him/ VK without knowing them! I was so shocked that I had to re-read my email to him over and over because I was so confused by his reaction, and rudeness to me! I was like ''Whoa! What the hell did I do to deserve that!!!'' I have since heard of this same person being rude to someone who was in the market to buy (great way to treat the people who pay your wages, eh?). They used one person to describe this director-. 'horrible'Thankfully, I was able to reassure them that it was not personal. I explained that he is just a very arrogant rude man, who looks down his huge nose at everyone.
Even the response to my earlier review on Qype is typical of their behaviour (from another high up member of staff, Mr Kaur), who has threatened me with legal action for writing a review! I have a business, albeit a very small one, and whenever I have received negative feedback, I have been keen to address my customers concerns. I would have been impressed if Baulinder Kaur (who I don't even know- and he does not know me as he has clearly referred to the wrong person in his reply) responded along the lines of ''we are sorry to hear that your experiences with VK did not meet your expectations. Perhaps you can elaborate on why you feel so dissatisfied, and we can address/ respond to this, as we feel that this review is unfair''. Unfortunately, Mr Kaur's response just re-confirms the stereotype of estate agents being arrogant bullies. What a shame when he had a chance to redress this!
During our tenancy, there was a time when our (indecisive) landlord decided he wanted to sell his property. All very well for him, but me and my family were not prepared for the intrusion we would have to suffer at the hands of VK. We are not difficult people so we tried to accommodate the staff when they wanted to do viewings, and it all went ok at first. However, on one occasion, I had to cancel a viewing a few days in advance because we were holding a family reunion in our home. The member of VK staff was not happy! He rang up and became more and more demanding and rude about me cancelling the appointment, told me I was being uncooperative and asking me what I was doing that day!!! Not even my parents/ friends demand to know my plans! I mean c'mon mate! After that, our relations with the sales staff deteriorated and they would often not even tell us when a viewing would take place and would use their keys to let themselves in whenever they felt the need. We would get home to find them there, and often had strangers turn up on our doorstep, and we had to show them around as no one from VK would bother to show up. Embarrassing for us, embarrassing for them, and (although they didn't see it), embarrassing for Victoria Knight (not the most professional of behaviour!)
Thankfully, we didn't find the need to
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.