mover from Edinburgh to Vienna using VanOne Europe.
The price seemed reasonable so we decided to us them.
Once we had our delivery we soon discovered several of our items were damaged,
broken and beyond repair. We asked Michael if we could make a claim but his
response was that he was not interested in listening to our concerns
questioning the authenticity of our concerns so he demanded proof. We
sent photos but he refused saying his undisclosed
insurer was not going to compensate as there was no witness that the
occurred during transportation.
He refused to give us the name of the insurer
although it was supposedly our insurance as paying customers. Michael is a great talker and initially sounds genuine and interested
in giving a high standard of service.
However, he is not interested if
/when the service delivery is poor or if you disagree with anything. We
report him to the Trading Standards and ask them to investigate his poor
after service and insurance policy.
This company merely outsources removals and cleaning to contractors, meaning that the service provided is inconsistent. Also, they underestimated our removal, meaning that I had to help them this is not what we thought we were paying for. The cleaning service did not perform a thorough job, and some small items have gone missing. The contractors had no idea who was paying them and were confrontational about the matter. The organisational ability of VanOne is non-existent and, although may seem cheap, the old adage applies: pay peanuts, get monkeys. When we confronted the company, they were defensive and unhelpful. I would NEVER use this company again, and recommend you shop around.
Established in 1999.
We have got a long record of stress-less moves in the UK
Michael is the primary point of contact for all customer service queries and is responsible for ensuring the service it is delivered on time as planned. Michael is also responsible for the team management and for keeping the customers informed about the progress of their orders.
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