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  • Unit 7 The Apprentice Shop
    Merton Abbey Mills
    Watermill Way

    London SW19 2RD
    Westminster, South Bank
  • Transit information Bakerloo Circle District Jubilee Northern Waterloo & City Get Directions
  • Phone number 020 8542 7441

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  • 1.0 star rating
    12/8/2011
    First to Review

    My friend and I had booked ourselves in for a delux mani and pedi as a huge treat and as a trial for her wedding. whilst my friend was over all happy with the experience - apart from the selection and quality of the nail varnish, I was so disappointed.

    Let me tell you why.

    On arrival, I was taken to a room that was small, cramped, well used towels on a bed, in dire need of a paint. There did not seem to be a steriliser anywhere.. the petri dishes/lids of creams and scrubs looked like they hadn't been cleaned, the creams themselves looked cheap. So the overall feel of the room was bad to start. The music was kiss fm, not the most relaxing of music to listen to.

    When I am paying for a delux service - I expect to get one.

    The beautician that was looking after me, although very pleasant, did not seem very experienced.

    The nail varnish choice I was given initially was from her own make up bag ... 55 pounds for Rimmel nail varnish???? Then she explained to me that she was sharing everything so she would have to go and interrupt the other beautician to find nail varnish. I was really disappointed by the quality and condition that the varnishes were in.

    Everything about the service I received felt like a let down. The pedi spa didnt work so i spent an uncomfortable 45 minutes with my feet in a foot bath with luke warm water and no spa. he made a real mess with the wax, it was going every where so I was worried about her getting it on my clothes.

    My hand nails were painted while I was still sat on the bed and the job was very poor. I felt that I was paying for something I could have done so much better myself for a lot less cost. In fact it was so bad that the nail varnish was still not dry 2 hours later and I removed it all - even though it had stained my nails and the area around my nails.

    I was happy that when I showed the state of my nails when I paid, that I was given a discount of 10 pnds but really they should not be charging for a delux service when they cannot offer the experience. I get better service at my local nail bar for less than half the price so will not be going back.

    I was disappointed, let down and really felt like I had been totally ripped off. I work hard for my money and expected a treat, not an experience that made me feel taken for a ride. I have never paid so
    much for a manicure and pedicure and Ive had some lush ones.

    UPDATE the owner of the Salon called me, apologised profusely and informed me that they would be addressing all the issues above and had let the young lady go. Hopefully that will improve the service that they give. If anyone goes here, let me know how you get on

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