Pleasant staff, nice salon and good prices if you take online deals into consideration. The price of regular haircuts these days is getting so out of order that I feel I have to take a second mortgage to cover the costs!
My hair was cut well, by a nice girl with lots of good chat and banter. The salon does late night openings until 8pm several nights during the week, so that's good news for those of us that are stuck in the office all day.
There's a decent selection of tea and free wifi. There are also phone chargers available, so the salon does try hard to offer extra special things to its clientele.
I wasn't blown away by the place, but would be happy to go back and get another cut there - I will just need to be more assertive about what I am after!
I'd like to start by saying I've had a few visits to Urban, as I like the fact they're open late, on my way home and do an NHS discount. The staff have always been very nice, and it's a pleasant salon to while away an hour or so.
I used to get my hair cut here however, I switched back to my old hairdresser as I didn't feel I was getting the cut I was asking for. Seriously, if I tell you to take more off, take more off, we're not leaving it to "see how it grows and we can always take more off next time!". All that happened was the style grew out very quickly, and I needed it cut sooner than I usually did!
What I DID really like here was the colouring. It was a nice semi-permanent colour, lasted a good while and was applied very well by a different stylist. The price was always pretty reasonable, and roughly the same at each visit.
However, my last visit to this hairdressers was indeed my last visit!
I was needing my hair cut and coloured as I was going to a wedding reception the next day, and wanted to look all pretty! As I already mentioned, I was getting my hair cut in my old hairdressers, but decided to come to Urban to get my hair coloured. I trusted them, and knew they were reasonably priced.
I was quite keen to go a wee bit lighter and, after a very brief discussion we got going with the colour. Now, I am not a hairdresser, I do not understand about foils, semi-permanent, half-heads and all that jargon, I trust that my hairdresser just knows what he's doing! Once my hair was washed and blow-dried, it became apparent that something had gone very wrong...think what might happen if some magnolia paint dropped on your head while you were painting and someone dragged a comb through it. It was not good!
I mentioned at the time I wasn't happy with it, but was just told it was a bit lighter and I would get use to it! Then when I got the till, even with my NHS discount, I was charged double what I usually pay. Once I'd picked myself up off the floor, and pointed out it was a huge amount to pay for something I didn't like, I was offered a 'fix it' appointment 6 days later. 6 DAYS LATER!! That really didn't help me given I was needing to look all pretty for the wedding reception the next day! Yelpers, I'm sad to say there were tears!
The hairdresser did call back later to say he'd overcharged me anyway, and was due me some money back, but it was little consolation! I did manage to pin the Manager down to a chat a few days later, but she wasn't helpful at all, just full of apologies, and even was cheeky enough to suggest that if I thought it was too expensive, I should go for one of their cheaper stylists at my next visit! I happily told her I wouldn't be back!
Later that day, my next hairdresser told me later there were too many highlights on one side of my hair, and that straight peroxide had been used with no attempt to blend it. He said they were mistakes that an experienced stylist should not have made.
In future this salon should ensure everything is explained well to their clients, they are fully aware of prices before the stylist does anything to their hair, and they should aim to put it right as soon as humanly possible. After all, the client might have a wedding to go to and need to look all pretty...without having a wear a hat!
Now, I used to work in this industry so my experience would be completely different to others...however I would like to make a couple of notes. The girl who cut my hair was lovely, patient and at no time did I feel like I wasn't her main priority...however the best part ( shampoo ) was average, no massage which I look forward to the most and wasn't given any towel to dry soggy ends off on my way back to my chair. I got a great discount as it was my first visit but sadly it will be my last. My cut hasn't been great, it's been a few weeks now and the layers have stayed chunky and disconnected, there isn't symmetry to both sides and I have since taken the scissors to a section that was far longer than the rest... A real shame because I thought I could look past the bad basin work & rest assured my stylist would have me returning.... Back to the drawing board!
We offer a full range of hair services from classic cuts to on-trend styles. We also love colour and our trusted team will help you choose exactly what is right for you.
Obviously, we're hot on hair care but we also like to look after our clients. This means
1. complimentary wine, beer and soft drinks (as well as the usual suspects)
2. a text or email appointment reminder
3. regular exclusive offers direct to your mobile or Facebook
4. free Wi-Fi and use of phone chargers if you need a boost
5. appointments to 8pm Monday to Friday
We aim to be as green as we can. Our tumble dryer is only used as a last resort and we hate wasting water. It's important to us because we know it's important to you.
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