We have never been to Hürth, so we decided to head out (from the center of Köln) and go to the cinema.
We ordered tickets online, which was a simple and straight forward process. You will need a Credit Card or EC card to purchase tickets online. You can cancel your tickets 30 mins prior to the film commencing (they do keep a fee of 0,60 € per ticket). We actually ended up cancelling our noon tickets and rebooked for the evening performance. We were able to cancel online without problems (40 mins prior to the film commencing).
It took 30 mins to drive out to Hürth. There is free parking next to the cinema. However, plan a few extra minutes if you are going for the first time. There are several parking areas (houses). It is not signed, from the street, which parking area you should enter to go to the cinema. We first went into the wrong one. Once you find the right one to enter, inside the parking garage, directions to the cinema is signed. The free parking is the biggest advantage of this cinema.
Once inside the cinema there are 2 machines to receive tickets purchased online. We just had to swipe our Credit Card and the tickets were printed (we did not need to enter the booking / reservation code). You must have the EC / Credit Card you used to purchase the tickets online with you. Exactly this card must be swiped, otherwise there is no chance of getting your tickets.
The cinema itself has a little bit of a run-down feeling (small box office, old carpets, and marks on walls). Personal are definitely not the friendliest. One family was complaining to the manager (rightly so - they blocked off an area of the cinema - because they were understaffed - and were forcing everybody into a single, small area - it was getting very tight in there. Finally they found an extra staff member to open-up a second area and the squash went down). The manager just argued back (whereby the family father was being friendly) and it was clear there was no interest at all on her behalf.
Once we got into our cinema (13) it was like a sauna. We did mention this to one of the personnel and the air conditioning was turned on. We were expecting ice cream to be sold in the cinema prior to the film commencing (which is standard in Germany), this did not happen.
Inside the cinema the seats were comfortable, the picture quality was good, and the sound was also fine.
The toilets were newly renovated. All OK!
In general - an average experience. It was not good enough to justify travelling out from the center of Köln again.
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