I would give this place a 1 if we hadn't actually used them for our wedding day. You see, I had ordered my dress from the Bridal shop upstairs and given the discounted suit hire you get for the suit shop I told my hubby-to-be to check out Tux N Tails for ideas. Well, he comes back after his appointment and tells me he's ordered suits for him and and the best man already. I was a little disappointed/worried to have not been involved but trusted they'd be ok.
A little while later we took our dads to the shop to see about hiring them suits. I could not believe how rude the staff were. Firstly we'd said on the phone that we didn't want the dads to have the same tailcoat jacket as the groom and bestman, but the lady immediately gave them tailcoats. When we asked for the suit jackets she got huffy with us and demanded why we hadn't said sooner. We didn't think the waistcoats looked write with the jackets but she kept insisting we have them too. After we left, both fathers agreed that had we not already ordered the other suits through them then they would have walked out. what could we do though other than go elsewhere and lose our deposit? I hoped she was just having a bad day and put the rest of the order in.
A few days before the wedding we collected the suits. Getting them home we were happy to see that my hubby's suit was a good fit as was his best man's. It was only when we checked on the fathers' suits that we realised they'd given us tailcoats. We called them and drove straight over. Fortunately they had the other jackets in store and made the adjustments to the arms then and there. I wish I could tell you we got an apology but instead we were told the paper work said tails.
My family live out of town so my dad had to try on his suit the day before the wedding. And so we come to the last problem. The trouser legs was about an inch and a half too short. Fortunately we had a sewing kit so there we were letting down the hems and restitching it less that 24 hours before he gave me away.
In fairness, the suits did look nice on the day, but would I go to them in future? Not if you paid me.
Rude. Rude. Crude and more blinking rudeness. Yuch. Left this store without saying goodbye as gastly sales lady was very unkind, making me feel all kinds of rubbish about myself. Not offered even a water. I choose 3 dresses and asked her to recommend others, she didnt bother. No shoes to try on with either, lazy cow. Left me fuming in changing room, which had broken mirror as she went and chatted to collegue.
Boyfriend called up to complain and she didnt seem to care at all. I will be writing a letter about the atrocious service I receieved. Awful dresses being sold in the sale as well, terrible condition.
A good branch of the Losner's chain. Helpdul staff and a huge range of different designers of wedding dresses. It's just outside London so if you're taking the trip out there it's a nice opportunity to make a day of it, because St Alban's is a lovely area.
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