I don't really understand why there are so many bad reviews. I have been coming here for years. I have always had good service. The food is a good price for London but hug portions. It's not as spicy as in Asia as not to scare the Europeans. However there is always extra chili or you can request before ordering. I really do think this is a great little Asian restaurant in Bayswater. My Filipino boyfriend loves it here too.
Bland Boring and your better off spending your money elsewhere.
Value for money - no.
Service with a smile - didn't get one.
Authentic Taste - no.
Would I eat here again - not in this life time.
I wasn't game enough to eat in here. It looked about as organised as a dogs breakfast.
The take away was out in minutes which for me showed concerns that the food may have been pre cooked.
And well ..... My concerns became reality.
Noodles were like rubber tyre tread and there was lucky enough to be 3 pieces of beef amongst the tired looking sprouts. Well at least I hoped it was beef.
In a word .... NO !
Horrible Service. Horrible Service. Horrible Service.
First of all, the people who run this place are Malaysian and it definitely shows. Their food is spiced incorrectly and their noodles are overcooked. Their duck was bland and stale-tasting.
Their soups are not authentic and the meat they use is obviously cheap wholesale stuff.
What REALLY makes this place suck is that they have HORRIBLE SERVICE. The people that work in this restaurant were obviously born without smiling muscles as they always look angry or annoyed. I'm especially surprised with the chubby, young female. She doesn't smile at all. With all that youth you'd think she'd know how to smile.
The moment I came in, I asked for a table for 1. They didn't say anything to me so I sat down at the nearest empty table, making sure to only occupy a 2-person table. Fifteen seconds later, the main server lady (let's just call her "Angry Lady", AL for short) says, "No you no sit there! Sit in front!" I say, "I prefer to sit back here since it's cold up in the front." AL says, "No, please sit in front!" Because I was hungry and I didn't particularly want any spit in my food, I just moved.
After eating my non-imaginative, pseudo-Thai food, I asked for my check and to refill my water glass (after already asking and being ignored 5 times). When I asked for my check I asked for an itemized receipt or at least a piece of paper that has what I ordered written down (for business expense purposes). Upon hearing my request, AL rolls her eyes, sighs, and storms off. She then comes back and gives me something that WASN'T what I requested. Then suddenly, AL's husband/boss/Angry Man ("AM") walks up and says something in Malaysian and argues right in front of me all while pointing and looking at me at the same time. AM and AL argue for a bit and finally AL finishes my itemized receipt and literally just throws it at me.
I will NEVER eat here again. After this review, I don't even want to utter its name or even look at it when I pass by as looking directly into the eyes of AL and/or AM would completely kill your soul and disqualify you from eternal salvation from the god of your choice.
There are better Thai places with real Thai cooks. And even if they aren't real Thai cooks, it'll still be better than this place. If not the food, then definitely the customer service.
AVOID AT ALL COSTS! You have been warned.
Sooooo bad. Ugh. I will never go here again. I will never even look at it as I walk by on the street!
I had the Pad Thai... Overcooked noodles swimming in a sickly sweet sauce. I think there were two tiny pieces of chicken in there. I had like three bites of it. I also ordered the crispy Peking duck side with wraps, fillings, and plum sauce. The duck was indeed crispy, but pretty dry and flavorless. I managed to eat most of that though... out of not wanting to starve!
Here's the kicker, I hated seeing all that Pad Thai go to waste and thought I would at least take it home in case I was in some desperate mood one night and wanted to give it another go... I found out that they charge 50p for boxes! So I left the giant plate sitting there as I was not willing to sink even a penny more into this poor decision. :(
It was pretty terrible. Food was oily, bland (despite the spicy chile mark) and it took forever to make. I mean it was so long I finished reading the rest of my book and the 4 sets of diners that were eating left prior to my receiving the bag.
I got home and opened the bag and immediately my face dropped. When your thai food looks all one, homogenous color, you know there's something wrong. It was all a slightly caramel color as if they only put a splash on of soy just for color. At least they tried to give it some color period.
This place is cheap! A big plate of noodles for only £3ish, and quite tasty too. It was packed when I got there on a Sunday evening, and everytime I have walked past they have been busy.
They serve a wide range of South-East asian food, although they seem to specialize in Thai and Malaysian food. Don't expect fine dining here this is a place to go for cheap grub and big plates of rice or noodles.
Service is neither rude or friendly, and their only goal is to get you the food you want quickly so that you can vacate the table quickly for the next sitting.
I would have given this place 3 stars if not for the fact that upon leaving the restaurant, we double-checked the menu outside and found that we were mysteriously charged an extra 2 quid for our meal! As it was a small amount we didn't bother going back to complain, but it has left a little bad taste in my mouth.
Im not sure it's the most authentic stuff but my huge portion of Tom Yum Gai was delicious and filling and only about £5. It was like a ramen size version with rice noodles and lots of it.
The thai iced tea was tasty as well.
Friends were staying in a hotel around the corner and this was one of many places on this street. We just happened upon it first.
Great place for some reasonably authentic South-East Asian food. A nice mix of Chinese, Thai, Singaporean and Malaysian foods are available, all for a very reasonable cost. One of the things I like about this place is that it's quick - you order your food and before you know it, it's in front of you. I have no hesitation going in here on the way home from work and ordering a takeaway, knowing I'll only have to wait a few minutes before I get it.
Good, cheap eats.
HORRIBLE UPON HORRIBLE SERVICE!!!!!!
I have never had worse service in my life!!!!!!! I really wish this was not true because the food and portions of the food are wonderful, but the SERVICE is the WORST I HAVE EVER ACCOUNTED!!!!!! The 3 women servers look like men and are so rude... One of them actually came up to the table before we were done with the bill and took it from us just to tell us that there was not enough, something we obviously knew because we were not done with it. In addition, she would not accept our legal tender just because it was not the newly printed money!!!! It was the worst dinner experience I have EVER had.
I am no longer referring this restaurant as well as retracting all referrals I have given to others to ensure that they will never have to go through the horrible upon horrible dining experience I did.
The next time I am in the area and I see anyone pondering whether to eat there, I will be sure to share my experience with them.
The Tom Khar Soup was good, it was similar to a Tom Kai Kai. The duck spring rolls were overcooked and very oily with minimum flavor. Chicken Pad Thai is common go to for Thai restaurants, however, I'd pass on it here -- it contained a heavy does of onions and lacked spicy/flavor.
Yet another one of those pan asian restaurants who competes more on the price than on the authenticity of the food. This one is located right outside Bayswater tube, so is often filled with people who want something quick to eat and don't bother walking up in both directions for better Chinese and even Malaysian/Singaporean (at Kiasu up the road).
A place that serves such a wide variety of cuisines is going to be fairly average, though not a master at any of them so expect it to be a bit hit or miss.
Having said that, if you want some quick grub at a cheap price, this is an option though I'd still steer you to the many other asian restaurants along the road.
I thought the food was good and came out fast and the server even suggested something spicy which I really enjoyed. For the reasonable prices, the food and the service were well worth it.
All the meals are great value for money. Drinks are also well priced. Overall its one of the cheapest places to eat you can find in Central London, but its also one of the best in terms of tasty meals.
The Singapore Laksa soup is my personal favourite, its spicy but also really creamy with coconut source, and even people like myself who are not usually a fan of spicy food, will love it.
I always leave this place satisfied, and eat there every week if I can.
i found this place to be nothing special. The staff was efficient, but not particularly friendly. When the food came, it was a gelatinous glop of noodles with about 3 small pieces of vegetable in it and 2 tiny pieces of tofu.....definitely not a good value, especially since I could only bring myself to eat about a third of it.
Yuck! on all levels- in fairness, I only tried their vegetarian options, which were neither good or Thai. Drenched in soy sauce, their dishes offer nothing creative and a general ill-feeling after eating here came over me. Service is caustic and hurried, it kinda feels like a New York City take-out joint, except even those are better than this spot.
I would like to preface my review of Tuk Tuk with this statement:
Whenever I am in London, I tend to lower my expectations when it comes to my dining experience. It is a coping mechanism. Everything here is expensive once one factors in the exchange rate, and with my meager budget, I can only really afford to eat at inexpensive places, which tend to serve up some bland and dull food accompanied by horrible service.
Now that I've gotten that out of the way, let me tell you what I think of Tuk Tuk:
Tuk Tuk is cheap, good, and cheerful based on my London standards. The portions they serve up are generous compared to others in London. The service, although not overly friendly, was, based on my experience, at least not surly and was even bordering on pleasant. Tuk Tuk IS okay.
They market themselves as a Thai restaurant, but their menu consisted of a bunch of dishes that are not quite Thai. We ordered three things: Mee Goreng, Sitr-fried vegetables, and Barbecue Spareribs. I pondered ordering the Pad Thai, but I saw what it looked like and thought better of it (it was a large portion, but the noodles looked over-cooked, and it looked like it was covered in ketchup-y looking sauce). The mee goreng was not great but was at least edible. The egg noodles were over-cooked, and the dish was quite bland. The stir-fried vegetables consisted mainly of broccoli and was nothing special, but at least they were crispy. It was okay, but I've had better-tasting sir-fried veggies at a "Chinese" restaurant at a local sporties club in Tennant Creek, Australia (pop 3500) where there was not one Asian cook in sight. The spare ribs - sold as a side dish - consisted of about 3 small portions of ribs and were covered in this sickly sweet sauce, but at least the meat was tender. All three dishes came to a total of about GBP 15 so not a bad deal for London standards.
I would probably return if I were staying in Bayswater again and did not want to venture out elsewhere, but I would definitely not seek Tuk Tuk out. If I were to rate this on Vancouver standards, I would not return. London Standards, 3 stars; Vancouver standards: barely 2 stars.
Great little place between the Queensway (Center Line) and Bayswater (Circle and District) Underground stations! It has ample seating and also offers takeaway (takeout in the US). My partner and I stopped in here for a quick Nosh while out exploring his old stomping grounds as an exchange student... It was wonderful! Amazing Mango Lassi, exquisite Pad Thai with Chicken and Prawns, and glorious dumplings! The staff were all friendly and helpful!
This was the first place I ate in London. We walked by it and my parents picked it (I'm sure it has to do with the fact that it looked clean). My mom got soup, like a tom yum soup I think and my dad and I got two different fried rice dishes (can't remember the name). everything was really, really, really good. perhaps it was our first meal since we had been on British Air and ate 2 horrible meals on the flight over. Not sure. But still, the memory was tasty.
We ate here twice while visiting London as the food was good and varied from the normal bland food found through out the city. We ate everything from the duck pancakes to the laksa. The price was reasonable and the portions were good. Definitely try the laksa if you're into the coconut milk/curry flavor. The duck was also good. Though not as tasty as the four seasons restaurant down the street. Its a smaller restaurant with seating for up to 20 to 30 people. They also offer take out.
I'm sorry to say that we didn't enjoy our meal here. I ordered the Tom Yum Jay vegetable noodle soup. The broth was spicy but the noodles and the vegetables were bland and didn't absorb the flavors of the broth. Portions were large.
Inexpensive meal. Chicken coconut with Basil - yummy. If you eat in, you will be charged extra if you take away your leftovers.
This restaurant serves mainly Asian cuisine at reasonable price. Food is okay.Nothing special to shout about. There are strings of other restaurants to choose from along the same street.
My girlfriend discovered this place with take away food. Later on, a visit to the place for full dinner was a real delight. Very clean, bright lights and colors, superb personal service. And the food was real good. It was amazing the amount of food served vis a vis the budget price. Can't beat that. The best place to have quality Thai food at very affordable prices. Well done. Highly recommended especially if you are very hungry.
My daughter who is a connoisseur of chicken satay rates that as very, very good. The veg pad-thai was okay as was the Tom Kha gai. The service was helpful and friendly but the food was nothing special.
My coworker and I had lunch here today. After ordering soup without chicken my friend got chicken in hers. She does not eat meat due to religious restrictions.
The staff were very unhelpful, and seemed reluctant but took it back, laughing amongst themselves and looking back at us.
Soup took a long while second time around. We were on our lunch break. After getting the soup my friend could not finish it all as we had very little time left on our hour break. When asked to take it away the woman was short with us, said we had to pay 50 pence for the cup.
I politely explained that my colleague could not finish her soup due to the previous error. She insisted that that was not for discussion.
It is obvious that this is an establishment with 0 customer service skills and a completely unsympathetic, self righteous attitude.
Not returning. Not recommending. Totally disrespectful. Not for Vegetarians.
I used to live next to a Thai place called Tuk Tuk in San Francisco, so when visiting London and saw a place also called Tuk Tuk (not related) I had to drop by and give it a shot before I left. I finally got there my last day in London before I had to catch my flight, went there for lunch and had the Tom Yum Goong soup, and an order of Pad Thai... Portions are quite big, so I was definitely stuffed and the bill wasn't too bad. I think it was about 6 quid for the Pad Thai. There was just one lady helping me, but they were pretty nice and the food was good. All in all, a fairly cheap eat in London for a sit down restaurant.
Very good food. Fast service. Friendly staff. Good prices. Wish I had gone here earlier during my vacation to London.
can't beat this place for value and quick service. go there regularly at lunch time, always full of flavour. huge portions, and great range of vegetarian and meat dishes, noodles, rice, there's just so much to choose from.
Someone strongly recommended me to try out this place so I did. Brought a few friends there. Price is good, service is slightly too slow, waited 15 minutes after ordering to get a glass of coke. Depends on what you order really, their Pad Thai and Singapore Fried Vermicelli was pretty good.
Great for take-away. Really good Thai, fast service, great value for the money.
avarage tom ka gai
below avarage coconut chicken
For goodness sake!!! Put a sign out side the restaurant to make people aware that each person has to order a meal!!!! Otherwise it makes people who decided to have a meal there feel they have been pshycologically manipulated. I've been to so many Chinese Restaurants across London never in my life I've never come across a policy being upheld by any of the establishments that you can't buy two meals and share between three people for small eaters. Can't be more than agreeable with earlier reviewer that this is utter rubbish and the staff is absolutely rude!!!!! Will never step in there ever again and will never recommend anyone to eat there!!!!!