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  • griggs approach
    London IG1 1EA
    Ilford

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    • Qype User PO…
    • London
    • 5 friends
    • 69 reviews
    1.0 star rating
    16/11/2008

    Beware if you pre book a room at this hotel. I made a reservation on line & received confirmation only to be told on arrival that the hotel was fully booked & they had no record of our booking. After investigating further, staff agreed that the booking had been made (we had a booking reference number) but they were unable to accomodate us. It took almost 45 minutes to get to this point. The room had been booked for a special occassion (my other half's birthday) and we had planned a get together in a local pub with some friends. As a result, I couldn't drink as I had to be the designated driver and take everyone home :0(
    The staff did not deal with the issue very well & no alternative was offered. If you do book a room here, I would phone the hotel direct just to double check they have your booking before you arrive.

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