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  • 6
    Harrow Inn Close

    Elgin IV30
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  • Phone number 07912 433178

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    • Qype User MABur…
    • Lincoln
    • 2 friends
    • 6 reviews
    1.0 star rating
    9/9/2012

    After a lot of Internet searching, I booked Teresa Grant todo my bridal hairstyle and 3 bridesmaids on my wedding morning. We were intouch via email for a few months before the big day, and I emailed her a numberof photos of the style I wanted. Teresa assured me that she could replicatethis style, and asked me to drop off my hair extensions at her salon 4 daysbefore the wedding, so that she could get them curled and prepared, ready toput into my hair on the wedding morning. I travelled into Elgin to drop themoff, feeling confident that Teresa would do a great job of curling them Onthe morning of my wedding day, a different hairdresser arrived at the house,carrying a bag containing my hair extensions. They had not even been touched,and were just lying in the bottom of the bag in a scruffy heap (why hadn'tTeresa prepared them as we discussed?)! Thehairdresser informed me that Teresa had been sick through the night, and so shewould be doing our hairstyles instead. Although I was glad that a replacementhairdresser had come to help, I felt it was very rude of Teresa not to let meknow she couldn't make it. A quick text to apologise and wish me well for mywedding day would have been professional and also shown good manners. It soontranspired that the replacement hairdresser had not come prepared at all. Notonly were my extensions not ready, she had only brought black clips and bobbles(I have light blonde hair!) and she had no idea which styles any of us wanted.Bearing in mind that Teresa had been emailed photos of my hair trial, surelythis information should have been passed on to the replacement hairdresser? I feltbad for her that she had been thrown in at the deep end, but why hadn't sheasked Teresa more questions about what I was expecting? Luckily, I managed to find a photo of my hair trial onmy sister's phone, which I showed to the hairdresser, so I then hoped she wouldbe able to understand which style I wanted. However, when she came to try anddo my hair, it looked absolutely dreadful. She didn't put the extensions incorrectly, as quite a few of the clips were clearly visible. I kept having toask her to move them so they were underneath my hair properly  surely this issomething which a hairdresser should know how to do? I had to find someblonde-coloured bobbles and clips myself, whilst holding my own hair into aside pony-tail, which she then fixed into place. I almost cried when I lookedin the mirror  my hair looked like limp, straggly rats' tails and I couldstill see clips at the side of my head. Instead of sleek, shiny, elegant curls,I had frizzy, crimped straggles! I said to the hairdresser that I was not happyat all, and that I would have to do my own hair, to which she did apologise fornot being able to do it properly. I then had to go and calm myself down, trynot to get even more upset and then spent over half an hour sitting in front ofthe mirror with my own curling-tongs and curl-defining spray, to try and createa sleek, curled style. My sister then came into the room with equally frizzyhair, and said that she wasn't pleased with it and wanted to re-do her own aswell. Once I was happier (not happy, but certainly happier) with my style, I finallyfelt okay to walk down the aisle looking as I did (believe me, I would havebeen unable to face my friends, family & most importantly my futurehusband, looking as much of a state as I did when the replacement hairdresser wasfinished with me!). My sister then used my tongs and spray to re-curl all ofher hair, which took her about 20 minutes. My eldest bridesmaid also came through,saying the hairdresser wasn't able to do her style properly, as her hair wouldn'tcurl. I have no idea why this would be the case, and why she didn't have theability to style her hair properly! The only person who was happy with theirstyle was my 11-year-old bridesmaid, who has naturally curly hair & justhad a soft, half-up-half-down style done. My mother commented that we reallyshouldn't have had to do our own hair on the wedding day, when we were payingsomebody else to do it. She was also upset because we were planning to all beready in time to have a celebratory glass of champagne together before thewedding car arrived, but we ended up spending that time trying to sort our own hairstylesout! I was in such a fluster and so anxious that I did not want to upset myselffurther by arguing with the hairdresser, so I just paid her and she left.However, all of my family are horrified that I paid for such a dreadfulservice. I wrote an email to Teresa Grant afterwards, to explain all of theabove, and I got no apology whatsoever. She has refused to refund the £105 Ipaid on my wedding day and could not explain why she had not informed me shewas unwell, had not prepared my extensions in advance and had not explained tothe replacement which styles we wanted or even which colour hair the bride has!She was rude and defensive in her reply, saying I was in the wrong to complain!It was my WEDDING DAY

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