This review called for a celebration meal - a friend of mine earned a well overdue promotion so it was time to splash out. Fortunately I had a Groupon to a steak dinner at this place so off we went. Pushing the boat out and splashing the cash, that's just how I roll ;)
Great deal though - sirloin steak for 2, champagne cocktail and bottle of wine for £40. Extras we paid for were side dishes and pudding to complete the meal. The Marmor Grill is set in the Thistle hotel above Marble Arch tube station, so naturally you feel a bit swanky gracing Oxford st (almost) for dinner. the hotel is typically Art Deco, you can tell immediately by the clock above the door, the paintings that are clearly post-Picasso, the marbled two-toned floor and the multicoloured lighting in the ceiling. It's a style they've done well. The restaurant itself is at the back of the hotel, so you get to imagine being rich enough to stay here and walk through the foyer feeling important. A nicely decorated place, the waiter was unfortunately new and frankly rubbish. Bar that, I was happy.
A decent Kir Royal to kick off the meal,y steak was nicely cooked to taste (medium rare is the only way to have steak) an was beautifully tender with the bearnaise accompaniment. This need a splash more lemon for me to give a citrus zing but otherwise creamy and filling. Hand cut chips and buttered spinach were a good addition! Wash this down with a decent white wine (the purists among you will gasp at having white wine with steak, but my friend doesn't drink red and it was her celebratory night!) and you have a lovely evening indeed. Pear tart for pudding, not cooked enough.
Dessert and slow service (we had walk up to the maître d' to settle the bill) loses this place full marks. Also overpriced without voucher (~£120) means not good value for money
The worst part of my 10days in London.
The short version: Were given a room 2hrs after 2PM check-in. Locked out of our rooms on day 3 of a four day stay.
The long version. We traveled with another couple as we share the same anniversary. They made the reservation over a month prior to our trip to London. Two rooms, for three days were booked, and two rooms for a fourth day was booked separately, but within a half hour of the first reservation.
We arrived at the hotel about 15min before 2PM check-in. The member of the other couple who had made the reservations, spent 25min at the front desk trying to make sure that the two reservations (one 3-day and 1-1day) were combined so that we would not have to change rooms at the end of the third day. 25min - really?
They had a room ready for the other couple (now 20min after check-in) but not ours. So we went to their room to wait until our room was ready. We waited 45min. My husband went down to the front desk to get the key and we proceeded to our room. We unlocked the door and were welcomed to a room that had not been cleaned and was in fact still occupied. At this point, I'm furious. Instead of going to the front desk, I went to the service desk. The woman working there got the manager. He apologized and went up to the desk to get us a room. We took the key to our new room and it was the room that our travel companions were already in. FURIOUS again, I went back to the service desk to get our THIRD key and THIRD attempt to get a room in this hotel! The service desk offers us dinner, breakfast, etc. ARE YOU KDDING???? Comp the room!! The service desk attendant escorts us to the third room to make sure that it is 1) Clean, 2) Not occupied by someone else.
Apparently, the 25min at the front desk was a waste of time because on the third day, we were all locked out of our rooms.
Another comedy of errors - my husband had called prior to our trip to have champagne and a cake sent to our travel companion's room to surprise them on their anniversary. A bottle of red wine and four cupcakes was sent to our room instead. The other couple received a complimentary glass of champagne (1 glass, not two) to apologize for the three attempts at getting a room. The card read, Hey Bloke - have a glass of champagne on us to celebrate your anniversary.
Great location. WILL NEVER STAY THERE AGAIN
This boutique hotel is located near to shopping on Oxford Street and a Tube stop that's easy to remember since its also called Marble Arch. The floors with the rooms sprawl in several directions which made it a bit of a maze to find the lift. We could've used a GPS tracker, but thankfully by the end of our stay we had it figured out.
Rooms here are tidy if small, and comfortably fit the 3 of us with our own single beds. I'm 5'2" so getting into the bathtub was near like a pole vault step up. I hit my heel several times on the tub rim getting in and out. We also had a little trouble figuring out how to use the shower (don't run the bottom faucet if you want to turn on the shower nob at the top) but a nice staff person politely showed us what to do.
Though there was no view to speak of, we were looking across at another building, the hotel offered free wi-fi in the rooms and there was a telly so we could watch the BBC. Other amenities included a cafe on the main floor where we had afternoon tea for 20 pounds. I'd skip it as the scones were dry and hard, even with cream and jam. A better bet is the breakfast buffet in the main restaurant which featured an amazing spread of hot foods. Made-to-order omelettes, sausages, potatoes, tomatoes, as well as cereals, pastries, breads, cold cuts, cheeses, fresh fruit and a nice selection of juices -- even pomegranate.
On the last night of our stay, we were awoken after midnight by the sound of the smoke alarm. While my friend was trying to hit the alarm with her slipper, I stepped into the hall and found other sleepy-eyed, confused guests. I turned back in to the room and told my friend, "Um, it's not just our room alarm. Maybe we should call the front desk?" While she called unsuccessfully,I awoke my other friend. Eventually, we reached someone in housekeeping who told us, "We don't know what's going on, so maybe you should come down to the lobby." After getting dressed and walking down 8 flights of stairs, we were told to go back to our rooms. Oh, and since the lifts would take a while to get back to normal, climb back up the stairs would you?
I guess it wouldn't be a vacation away from home without some excitement, right-o?
The staff was quite pleasant but the room was ghastly - especially given the price. The carpet was threadbare, the lampshades were falling apart, the walls were marked up, the room was very poorly lit, and the curtains had holes in them. Will not stay here again.
The location is def a plus for this hotel. Walking distant to two tubes station (Marble Arch and Bond). Walking distant to shopping area, China Town, etc! The hotel could use some TLC. The whole time I was there with my family, the escalator did not work and we were there for 5 days! Room look a bit tired and old. Some wall paper peeling in our room but it was a spacious room with 3 single beds. They claimed they do not have queen size bed. One of our local friend knew someone in that hotel and mentioned we were not to impress with our room. They gracious enough to ask the next day if we would like to change room and gave us complimentary bottle of wine! We decided to stay put in out room, to lazy to move and room seems ok. It def looked a lot better at night when lighting are dim! There are several pub within walking distant too, perfect stop after a tiring day. I definitely like Marble Arch area but might look into other hotel in the area before coming back to this one.
Nice, clean hotel in a great part of London.
-Near Marble Arch tube stop
-Very nice staff
-morning breakie (avoid black pudding)
-internet access (but you have to pay)
The only downside is the darn shower. It is a European style -- only covers half of the bathtub. So it is messy! But I think that all showers are like that in Europe.
Also, street traffic can be heard. That didn't bother me. But it might bother you. But heck, you are in London, get some ear plugs.
This was the last of 3 hotels and 4 countries at the end of a very long week and we hit the jackpot with this room. There were 4 of us and this room had more than enough space for us to lounge, repack and just decompress from the previous few days.
It was near both Tube stops as well as a main start/stop for the doubledecker bus tours.
Plenty of souvenier shops near by
Markets & restaurants within a short walk
About a 10-15 minute walk to Buckingham Palace (maybe 7 pounds for a cab)
The food from room service was amazing, the rooms were clean and well kept. The staff was extremely helpful & polite and I would definitely stay here again.
Great hotel. Awesome location. Reasonably priced. Clean. Great service. This is our hotel of choice when in London. Right in the heart of the shopping and they're district in the West End of London. We thoroughly enjoyed our stay. Breakfast was very good. Rooms very comfortable!
Summary based on several Priceline stays:
--rooms on Oxford Street are noisy, so ask for an interior room
--bathroom sinks have two spigots, which is great if you;re in Scandanavia, I suppose, but hopelessly weird today
--rooms of a comfortable size for London
--several breakfast alternatives close by. Try Selfridges.
I really liked the hotel over all! The rooms are comfortable, the rooms service was good (if not a little expensive), and the concierge was great. I really liked the location! In addition to having a rice restaurant in the hotel they are also just around the corner from a nice street filled with shops and restaurants. The only downside was that the escalator in the entrance was broken almost the entire week, kind of inconvenient for moving luggage around.
Excellent location! Just off Oxford Street near to Marble Arch. Shops and nightlife nearby for fun days and nights.
Very clean spacious rooms. Ours had a nice sized TV with extra terrestrial channels and a stocked fridge. However there's not much of a view from the window.
The staff are friendly and helpful too.
I would recommend this for anyone who wants a hotel in a central location.
A pleasant stay overall and fantastic area.
This isn't a cute and cuddly hotel- it's an industrial one, but it's clean, and the staff are reasonably well trained, and the breakfast buffet was good. We had wanted adjoining rooms, or rooms relatively close to our children, so we were pretty annoyed when we got to the hotel and found our kids were on another floor, but we worked it out. It's a good location, but I'm not sure I'd stay here again. I don't really feel i got my money's worth- but it was ok.
A very nice hotel situated in a very convenient location. All the amenities that you would expect from a hotel that caters to tourists.
Stayed here in 2010. Very small and industrial compared to America, but nothing to complain about. It is London. The tub height was hard getting used to since i'm only 5'1. I nearly tripped and fell twice, and there was mold in the fridge. But, I still loved it because the location is great; near the tube and park.
Channel 70 Productions was on a tight budget while attending a seminar. The sponsor suggested the TMA. It was a good suggestion. Affordable (for London), nice room, pro staff, and, a 10 minute walk (5 minutes for fast walking Londoners) to class. The hotel charges for wifi, but my netbook picked up signals from about a dozen free sources, but some of those time out after 15 minutes.
Lovely hotel with a posh interior. Prices are actually reasonable. We only stayed 1 night, but were very pleased with the level of standards. The rooms are decorated nicely and the furniture is lovely. The hotel is very centrally located right off Oxford Street.
I stayed here for a few nights and found it to be very pleasant and clean.The reception area and surrounding rooms are quite fancy,with an art deco style theme throughout the hotel.Rooms are very spacious and clean but I would say that they could be doing with a little update to modernise them as you can tell the furniture has been around for a while,this is reallt just a minor thing though.Staff are very helpful and will do what they can for you,as will the maids who come to clean your room.Room service is quite expensivearound £5 just for a bottle of coke and £15 for burger and chips but it is very tasty.The hotel is also pretty centrally located so ideal on weekend trips to london,being near shops etc.
Stayed at the Thistle Hotel when i first arrived in London it was standard accomodation and service the location is worth paying for close to all the central attraction. It offers good room service and the staff are quite knowledgable and helpful for tourist information. You can arrange most tours and book all of your shows through reception as well.
This is my hidden gem for when Im shopping on Oxford Street - tucked away behind Marble Arch the service is always amazing and the cocktail bar is really reasonably priced
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.