Our stay at the Westin was among the highlights of our trip, but it began with a surprise. When we arrived, we were greeted by the ast mgr of rooms, Claire. She told us that they were overbooked (she was vague about who/why) and asked us if we would mind staying a night at their sister hotel-La Meurice! This was quite a treat in and of itself, but we quickly learned that the were overbooked because of a VIP on the second floor (the elevator door opened to a US State dpt seal) who had a LOT of Secret Service protection. We thought perhaps it was President Obama, but later found out that it was John Kerry, Quel Domage! None the less, it was fun to see all of the bustle surrounding the visit of a foreign (US) dignitary.
We had a quiet, spacious suite of rooms that overlooked the courtyard (upgraded as a thank you for our initial inconvenience). The staff were warm and friendly and made us feel welcome and like valued guests. My French is rather limited, but I like to try it for simple conversations and quickly revert to English when I get in over my head. I appreciated that the staff were willing to follow my lead, switching much seamlessly from French to English.
The only downside was the limited A/C. But, I think that is a common problem in many of these beautiful old buildings.
Some travel tips. If you do not want to spend a small fortune on breakfast, stay off the Rue de Rivoli. The Pain Quotidian (google it) is nearby and you can get a wonderful breakfast for less than an arm and a leg (just an arm), or you can walk down the Rue St Honre to the Carrefour market and buy some basics like a baguette and cheese, or a yoghurt, and some wonderfully fresh berries. If you continue walking in that direction, you will hit a major intersection (can't remember the name of the street, but there is a pharmacy on the corner). If you turn left, there is a great boulengerie (sp?) and if you walk a bit further, a Starbucks (provential, I know, but sometimes you just need an American style coffee).
The location is great! But I give it 3 stars for its service and decor. I want to give it 2 stars, but since it's not ALL that bad, I'll give it 3.
The Westin is pretty outdated... Revamping it should do it justice... The staff, minus housekeeping that walk the floors, are pretty rude. Even service express / operator, SPG platinum check in, check out, concierge... I would just expect more even if I weren't a platinum guest. I went to the Mandarin Oriental about 2 blocks away for drinks at Bar 8 and the staff at the lobby is just excellent. The Westin has a lot to learn or revise if they want to become a preferred Paris hotel in my opinion.
The only pro is that preferred guests get Hermes shampoos and conditions. Pretty cool perk.
Stately hotel across the street from the Tuileries. Read a French history book before visiting Paris (The Terror). Was in awe over the fact that I was were the French Revolution was centered.
Hotel service was great. People were nice but to be honest, I felt a little uncomfortable. Maybe it is my own paranoia but there seemed to be a subtle snobbish among some of the staff. as if they were thinking 'you really don't belong here'. Again that may have been my own insecurity.
If can afford it the hotel with is worth a stay.
The staff was very friendly and took great care of us. The hotel breakfast buffet was very good as was dinner. My room was always cleaned well and the bed was very comfortable. Definitely hope to visit again.
Great location, but not a great hotel. As an SPG Platinum member, we expected much better treatment. Upon checking in we were not directed to the SPG status desk, the woman wrote down our room number incorrectly so we couldn't get into our room, the elevators were broken, the lobby wi-fi didn't work, and the front desk woman couldn't give us instructions on how to sign in to the in-room internet.
Throughout our stay housekeeping and the min-bar staff entered our room multiple times at all hours of the day/night. The worst was at 8pm, they knocked once and entered without waiting for a response! Since I was napping due to jet-lag it was pretty frightening to have someone barge into your room and wake you up. Another time they didn't clean our room until 3pm, at which time we had just gotten back to the room to rest. We expected them to leave and come back later, but no, they took their time cleaning our room while we awkwardly stood and waited for a place to sit down.
We received an "upgraded" room, which had no view and the "king" bed was two mattresses shoved together! They called it a "heavenly" bed in the description, LIES! I'm not sure what the non-upgraded rooms looked like, but I think I would've preferred one.
We received free breakfast as Platinum members, and it was very good. If you don't have SPG status I would NEVER stay here, as breakfast is ridiculously expensive.
The location is very nice, but due to the horrible service and poor accommodations I would not be very likely to stay here again. This was a big letdown as a Starwood property; I expected more.
Great location with beautiful interior and a perfect view. The hotel held our bags in their luggage room while we traveled through Paris at no additional cost. There is a dedicated SPG Platinum check-in desk which was nice since it was Fashion week and the hotel was packed. English-friendly as most high-end hotels in the area are.
They were able to honor our early check-in and I was upgraded to a suite. The hotel itself is huge and walking to the room was a pain since it was on the complete other side of the hotel. They could not get my wifi login to work the entire stay which was not awesome but I can live. Suite was not huge but had a fantastic view of Paris. Many, many, many pictures of the view were to follow. Concierge was great and able to book us a table for the Eiffel 58 (restaurant in the eiffel tower)
Overall I really enjoyed my stay here and the service was great. The rooms themselves need a little renovation, but everything else made up for it.
Decent all away around. Enjoy the open air patio in the center of the hotel taking in the lights sites and perhaps rain occurring in Paris at this hotel patio. Vast drink menu priced appropriate.
Very nice open air cocktail bar. It is quiet and a nice get away from busy curt streets. Service is top notch. The facility is lovely overall. A nice stop to rest tired feet and enjoy a glass of wine or extravagant cocktail.
The hotel itself is fine. Rooms are fairly small, but it is Paris. They are in ok condition. The restaurants are ok, but overpriced for quality. However, the big problem in this hotel is the service. It is absolutely HORRIBLE. Expect to wait 45 minutes to check in and wait ages for everything, without any apologies. I would expect a much better level of service at this hotel. The service we received wasn't even competent! We almost missed our dinner reservation because it took so long to check in and have our bags brought to our room. All of the other guests were complaining and the staff seemed not to care at all. I will never return to this hotel.
Hotel is clean and fashionably done. We had a basic room w/ a Queen bed and no Eiffel Tower view. Be warned: it was quite small for 750 euro a night, which was the price posted on the back of the door. Being SPG members (do it people!) made this room possible for my trip to France. The lobby is pretty and upscale, not heart-stoppingly gorgeous. Wifi was given to us because we had SPG points or status of some kind.
What are you paying for here? The location. You are outside one of the most beautiful parks in the world - the Jardin des Tuileries. The Louvre is down the block. Angelina's is down the block. The Musee d'Orsay is down the block and across the Seine. The Metro is a hop away, which means 25 minutes on the train gets you to Versailles. It is a walkable distance to the Eiffel Tower, and there is a McDonald's 3 blocks away. The location of this hotel made our 4 nights in Paris a bargain because we did not waste any time. We were right in the middle of where we wanted to be.
I bring up the McDonald's because the area is expensive. Think Upper East Side but worse. It was typically American, but we went there to eat at least 3 times. It was reasonably priced and delicious. Paying an arm and a leg for every meal gets old when you're on a trip and the 2 egg mcmuffin breakfast deal came with a small, delicious OJ and a small tea or coffee. Breakfast of champions, and the perfect cheap breakfast when you're planning to hit up the spouse for an expensive boozy lunch.
I have attached pictures. Remember: you are paying for your coordinates, not just the room.
So close to 4 stars - but definitely not 5 stars.
It is old and charming - but a bit worn down. It needs some TLC.
Rooms are small and hallways are beat up.
Dark carpet in the room made it seem a bit dirty.
Bathrooms need some updating.
Elevator takes a while.
The a/c for American standards is poor. On a hot night you will be trouble.
The bar is great and intimate.
The price was VERY reasonable compared to other hotels.
The people and service are great.
View of the courtyard from the room was very nice.
Beds are great.
The courtyard is a fantastic place to get a nice bottle of white.
The location is awesome - probably one of the best in the city.
Wonderful! The Westin is centrally located and very convenient. When we arrived it was 6am and we had been flying throughout the night so we really hoped our room was ready. Since it was not the hotel gave us a room to shower so we can go out great service!
We're SPG members and got a good deal on this hotel for a 7 night stay. We were upgraded upon checking in and found the staff very helpful and friendly. Most everyone spoke excellent English, which was a big help (my wife speaks some French, but not fluent).
Our room was nice size for Paris standards. The building is rather large and stretches most of a city block. It has a nice (but expensive) restaurant, Le First, which is open for breakfast, lunch and dinner. There is also a casual restaurant and bar and coffee service in the lobby on weekday mornings. Several nice jewelry and retail stores surround the perimeter.
We had a king room which had a desk, sitting area, closet and fairly large bathroom with a tub. Rooms were clean and nicely appointed (mostly classic/contemporary decor). Wireless was free in the lobby area, but added cost in-room (if you're SPG gold this is waived).
On our second night, there was a wedding reception directly below us (we were on the 2nd floor) and it was rather loud. When we called reception, they apologized and offered us another room, which was even nicer than our upgrade. We overlooked the courtyard, which was dressed out in a winter wonderland theme (we were there in early December). The manager called the room twice the next day to apologize for the inconvenience and make sure we were comfortable. She also sent up a bottle of wine.
The concierge and reception were very helpful and attentive throughout our stay. My wife left her phone in the cab when we arrived, and they spent a lot of time helping her try to track down the cab company (though we never got it back).
The location of the hotel is excellent, at the intersection of Rue de Castiglione and Rue de Rivoli. The metro is directly across the street, but also walking distance to the Louvre, Champs-Élysées, Grand Palais, Musee d'Orsay, plenty of great shopping and restaurants in Rue Honore, and the opera district.
I would definitely stay here again!
Very expensive for a room the size of a postage stamp. They offered up free wi fi but then tried to charge. The door knob came off from the inside, locking us in (very dangerous). They were not helpfull
OK, I know I'm a compulsive Yelper but I'm not usually this bad. I'm piping up about the Westin Paris because I used its bathroom, and it was almost hilariously exquisite.
The stalls are entirely private, with full wooden doors, and the bathroom floors and sinks are done up in dark, expensive-looking marble. Huge mirrors in gilded frames hang above and adjacent to the sinks, and the hand soap? Thierry Mugler.
What I saw of the lobby was also impressive, and the location is pretty optimal. But really, all I can say is that if you're walking along the Rue Rivoli and want a public bathroom with a little class, walk brazenly through the Westin's entrance and make a beeline for the ladies'.
I loved this hotel. It was my first time in Paris, and the hotel is situated right across the street from the Tuileries Gardens, which you can stroll through to get to the Seine or the Louvre.
My room overlooked the courtyard, with the peaceful sound of a fountain. One night, I upgraded to a suite, which was absolutely amazing - the room faced the street, and the view of the architecture was just marvelous. (it was slightly noisier on the street side, so if you need quiet, you might prefer the courtyard.) Both rooms had very high ceilings and were beautifully renovated.
The staff was fantastic, speaking English perfectly -- lucky for me, since my six years of studying French promptly failed me upon arrival. Even with the fashion week tents right outside, it was remarkably peaceful and soothing in this hotel. I thoroughly enjoyed my stay.
Great location! It's so close to everything! There's plenty of restaurants around the area (French, American, Chinese, Korean, etc) so you will never tire of hotel food. We went to the Christmas market almost everyday that we were there. We love the Christmas markets in Europe. It's so magical and amazing specially the one in Vienna. This hotel is so close to a lot of high end shopping and all the tourist spots in Paris. We had a room upgrade to a suite with two balconies with views of the Eiffel tower and the Tuileries garden. We had breakfast here daily and they even have Asian dishes in the morning. The concierge is very helpful and other guests are very nice. I've always loved the Shangrila chain of hotels and was very happy that there is one in Paris but since we are SPG platinum member we stayed at Westin. I would highly recommend staying at the Westin Paris. It's got an amazing location and it's so easy to get around the city. We just walked mostly everywhere. That's how great the location is.
I stayed here for a few nights on the Paris leg of my honeymoon as a treat from my rather generous brother. That said, I don't think I would come back here if I were paying for it myself.
First off, the location. From a tourist point of view, this is a great launching point: you're adjacent to the Tuileries Gardens, and a 5-10 minute walk from the Tuileries metro stop. A short walk west, you've got the Place de la Concorde and the start of the Champs Élysées. Otherwise, you're in the heart of all of the high-end shopping boutiques, including the original Chanel boutique on Rue Cambon, as well as the flagship Hermès store (I'm a bit depressed I know this). Unfortunately, this means there isn't much night life, and we resorted to room service once for a midnight meal. I think a hotel in the Saint-Germain-des-Prés area or something similar would have served us better in that respect.
The rooms we had were, hands down, gorgeous. However, we were upgraded due to my brother's membership status (and we played the honeymoon card), so these results may be atypical. That being said, the rooms were large, spacious, gorgeously furnished, with outstanding, unadulterated views of the Tuileries Gardens and the Eiffel Tower. Unfortunately, the rooms in this hotel have some of the thinnest walls I've experienced, and it was a nuisance to not only hear your neighbours, but know that you're likely bothering them with your noise as well.
Service-wise the concierge, porters, and cleaning staff were all great. Friendly, forgiving of my shitty french, and eager to assist. The wait at the concierge desk can be rather unbearable, however.
The breakfast buffet is passable, with some rather orgasmic orange juice, but certainly not worth the cost if you have to pay for it. I checked out but didn't use the gym facilities; they're located on a cramped level of the hotel that feels much like a dungeon, and the facilities were nothing to phone home about. Room service was tasty, but an absolute rip-off, and might be your only reasonable option at a late hour.
All that being said, we certainly enjoyed our stay. However, I think we can do better next time.
This is a great hotel, maybe the best Westin that @Starwoodbuzz has.
First the location is awesome. Close to Champs Elysee, Jardin De Tuileries and the Louvre.
Second, the service is outstanding. The Food is great and the rooms are very nice.
If you are in Paris, stay here.
We stayed 7 nights and the staff here are all so nice and friendly. Very helpful, even before our arrival. We emailed the concierge from the States, and he took care of making our dinner reservations for the "hard to get into" places.
The rooms are very nice and well appointed with the most comfortable bed and pillows that I have ever slept on. The rooms are small if you are in a standard room, but we booked a deluxe which is a bit larger.
We requested a quiet room since I had read that some reviews that the rooms with views experienced street noise. We didn't hear any outside noise, however there was a family in the room next to us that seemed to be playing a game of Jenga or something that required you to yell something every now and then. It was midnight, but didn't complain since they were having a good time and were enjoying their vacation, but it was as if they were in the room with us. We actually could hear every word they were saying.
As a nice touch, we received 2 gift bags from Hediard, each containing 2 nice bottles of nectar and a jar of jam.
I have read reviews that indicated that the rooms were not clean, but our experience was the opposite. Housekeepers were in our rooms for cleaning in the morning and then again in the afternoon for nightly turndown and the room was always spotless!
The coffee to go from Le First restaurant in the hotel is really good so don't hesitate to spend the 5 euros there.
The only con was the cost of an internet connection; 39 euros!!! Nearly $60 US Dollars. If you need to get on Wi-Fi, there is a Starbucks about 4 blocks to the left on Rue de Rivoli heading towards the Louvre it will be on the left where the statue of Joan of Arc is. There are also 2 Starbucks in the shops at the Louvre.
I would HIGHLY recommend this hotel to anyone!
First off, the view from the rooms that face the Jardin de Tuileries is amazing, but the rooms and service leave a lot to be desired for a Category 6 Starwood property.
During my stay I was constantly interrupted in my room by the comings and goings of hotel staff, a few times before 8am. They really need to limit the amount of times staff need to enter your room during the course of 24 hours.
I also found the prices for amenities such as room service etc to be a little over the top. I realize that you will pay a lot in hotels of this caliber, and its probably made worse that this is a hotel that caters to business travelers with expense accounts, but there is a fine line between understood pricing and the feeling that they are trying to squeeze every cent they can from you. The Westin definitely failed for me in this regard. (compared to St. Regis properties and other top flight Starwood properties)
The rooms were ok, certainly not up to the standard I was expecting.
There are many better hotels in Paris in this price range, even with such a perfect location.
Clean rooms, but somewhat a bit of a dated decor for a Westin - we always feel the Westin chain of SPG hotels has more of a modern touch to their rooms without the boppy feel of the W, and we felt that the rooms at Westin Vendome will require some renovation in the near future.
Check-in was seamless - we arranged for a pickup by the hotel from the Paris Nord station, and the driver was extremely courteous - it was our first time in Paris, so we were a little worried about not being able to speak French, but he was very accommodating, so was the assistant at the front desk. He even struck up some small-talk and recommended some places to visit whilst we are in town.
Concierge service was excellent as expected. Lots of great recommendations for restaurants - in general, all the restaurants they recommended were top-notch and within walking distance... We really couldn't complain at all!
We did bring our workout clothes, thinking that we might decide to hit the gym to work off all the good food we've been having on our trip, but the gym here is nothing spectacular... very small, limited equipment selection, no pool - just a general afterthought.
Location of the hotel is absolutely awesome! It is right in front of the Tuileries gardens, so walking distance to the Louvre, as well as Vendome Plaza, the Opera House, and many more sights, not to mention great places to eat! It's also super convenient as well to get to the Metro - right in the middle of the Tuileries station and the Concorde station.
We didn't get to try dining at the restaurant - Le First, but we did have breakfast there one morning. IMHO, it was a rip-off, and we decided to have breakfast every morning (quite late) at the bar instead. Le First only serves breakfast until 10am, and after that you have to goto the bar, which serves breakfast until 12:30pm. Definitely a better value at the bar - but that was our opinion given that we usually just order the Continental Breakfast with an additional Omelet, which will end up costing us about half price of what we'd pay at Le First.
All in all, a very nice and cozy hotel that is centrally located for a reasonable price - couldn't ask for more in Paris!
We are now in our third room. Although the location is great the rooms are tiny and the ventilation questionable. Make sure you ask to see your room when you check in! The comments on pillows is right on! Where did they find such terrible pillows! On the positive...the conceige is helpful.
TERRIBLE & AN ABSOLUTE RIP OFF.
Trust me there are a lot of other options in Paris. If you want nice - stay at the four seasons, ritz or if you want to spend less then stay at a nice 3-4 * boutique in st germain. This hotel is EXPENSIVE & CRAPPY - the worst combination.
There is a manager who works here named Lawrence who is the most smug french ass that i have ever met
I asked for shoeshine and they sent up a cloth - such a joke.
WIFI is $30 per day and is slow as molasses
AVOID IT TRUST ME
Great location great service and great buffet breakfast which we got as spg platinum members
Beautiful entrance but meh rooms. The building is obviously old (its Paris, should be no surprise there) and the downsides of that are unfortunately all present; can hear everything in hallways, can hear neighbors chatting, uncomfortable beds, signs of wear in the rooms, etc.
The common grounds are well appointed and the staff is as nice as can be, its just the rooms really suck, IMHO. I emptied my Starpoints account and stayed one night in a basic single room with a King and another night in the step up from that with a King.
Neither room was worthy of the Westin name, IMHO, and neither had beds that were even close to the Heavenly beds I'm used to sleeping in at so many other Westins.
Also, depending on your point of view, this hotel's location is either awesome or awful. For me, it was awful, as I'm not into the 5th Avenue-like surrounding areas. If you're into high-end shopping, however, this might be the spot for you.
Location aside, I've stayed in Sheratons that had nicer, quieter rooms and more comfortable beds than this Westin.
Go figure. Will definitely be staying at another hotel for my future trips to Paris.
The magnificent entrance and gorgeous courtyard were just a Taste of what was to come when we stayed here in December. Check-in was seamless, and the staff so friendly and courteous. Upon arrival to our room we were greeted with complimentary Hediard jams, chocolate and this AMAZING orange juice. We loved it so much that when we called to inquire about it the hotel sent up additional bottles free of charge!
Our room was...INCREDIBLE. we had a penthouse suite that had 4 separate balconies offering vantage points of Paris that would blow anyone away. On one side, we had a crystal clear view of the Eiffel Tower and from the other side the Louvre. The room itself was the epitome of luxury. We had a extremely generous sized living room with a couch that was a pullout, chairs, flat screen TV, and a table with 4 chairs. Behind double doors was the bedroom with large bathroom (awesome water pressure), and a California closet walk-in. I wish I could have stayed in that room forever!
From start to finish, our stay here was enjoyable. I am sure without a doubt that upon my next trip here, this is where I will be staying.
My colleagues always rave about this hotel (the location IS fantastic- les jardins are amazing), but I've always had a bad experience here!
It seems to be because I always end up on the first floor facing the street. And to make it worse, there was some insane rain storm that had all the shutters, windows, and everything on the exterior shaking all night long. It felt like a hurricane. Of course, natural craziness cannot be controlled, but damn it I just want to enjoy this fantastic location! I'll have to insist on a better room when I'm there again.
I found it off-putting how busy this hotel is. It seems like a social type place where people go to hang out and have conferences and meetings. Not my taste for business stays, but not a big deal either.
This is the nicest Westin we've stayed at. Prior to our arrival, I was worried that it might be a Westin with faded glory since it's located in a historic building but I'd say that for the most part it is pretty well maintained to fit in with the location in the 1st arrondissement of Paris.
The bellhop was very helpful and friendly from the time we got off the cab. We waited a bit during check-in. We followed the sign for Platinum check-in but didn't realize that the Platinum check-in was at a sit-down desk at the corner so we ended up standing in line at the counter. It seemed like the other Platinum members before us also ended up checking in at the counter. They give out complimentary drink tickets to each guest when the room isn't ready yet.
We upgraded to a corner suite and got the most lovely view ever. In fact, our entire stay here felt like a dream because our corner suite had the view of the Eiffel Tower on the left, Jardin des Tuileries in the center, and the Musee du Louvre on the far right. It was surreal waking up and going to bed with the view of the Eiffel Tower. Our suite had a separate sitting room with couches and a desk. The bedroom and sitting room each had a TV. The bedroom foyer was where the closet was. The suites come with special toiletries (Hermes). Turndown service is always a nice touch and when we came back to the hotel in the evening, our beds were "turned down", curtains were drawn, and chocolates and the TV remote control were left on the bed for us. When we used the shower for the first time, it was a little weird as it took us quite a while to adjust to the level of temperature we wanted for the water. The water knobs are very sensitive- turn it a bit and the water suddenly becomes too cold or hot. We've learnt to adjust the temperature by turning the knobs only ever so slightly until it reached the temperature we wanted. On the bottom section of one the bathroom walls, there were signs of the building aging so hopefully the management will take care of that.
The concierge was also every helpful in helping us make restaurant reservations and then reconfirming the reservations for us the day prior to our reservations.
We had a quick buffet brreakfast at the hotel every morning since it was one of the options for Platinum benefits. The spread is consists of charcuterie, pastries, hot food, granola-fruit-yoghurt section, Asian spread (miso soup, rice, rice porridge, grilled salmon), and cookies/dessert section.
Overall, it's a very beautiful Westin in the 1st arrondisement of Paris. Word is that this building used to be the Intercontinental, but it is now the Westin. The location is fantastic. Jardin des Tuileries is just outside the hotel and if you're a runner or jogger, we saw many runners/joggers every morning in the garden. Rue Saint Honore is also just around the corner where you delight yourself in designer shopping. There's a Pierre Herme location 2 blocks from the hotel and we went to Pierre Herme EVERYDAY for our daily dose of macarons. The hotel is also less than 10 mins walk to the Musee du Louvre which is fantastic if you want to to go early and beat the crowd to the Mona Lisa.
Will definitely stay here again.
Clean, high-quality Starwood property with a great location and friendly staff. By far my favorite Starwood property in Paris.
Stayed here on a combination of points and cash last summer and was initially anxious given that other high-end Starwood hotels I've stayed using accumulated hotel points seem to look down a bit on myself (plus the fact that I'm usually 10+ years younger than the average patron).
The lobby is gorgeous with giant space in the middle for a very formal dining experience, dark wood furniture, ornate fixtures and fabrics and marble flooring. Immediately upon arrival we were greeted by a friendly porter and while checking were offered water.
Got an upgrade to the top floor and our room wasn't looking over the street, so it was surprisingly quiet. Not giant, but large enough for a king sized bed, a desk and a chair, small TV and a dresser. The bathroom was almost nicer than the bedroom; marble everywhere and pretty spacious.
Throughout our 4 night stay everyone was super friendly; the concierge were helpful in giving us touristy and more local recommendations for everything from restaurants to bars to bakeries to shopping.
Minimal if any experiences with negative feelings towards American tourists. Not cheap, but definitely high quality, very good service and a location felt incredibly central and convenient.
Walk to all major attractions!
My room had decent light from the courtyard and felt spacious, but my bed was cobbled together from a couple of smaller mattresses. The gap in the middle was super annoying and made my stay much less comfortable. So long as you can get a real mattress it's a perfectly nice hotel.
Location! Location! Location! As a nature lover going to Paris to view every scrap of art there, this was by far the wisest choice for me. I had many thousands of Starwood Preferred Guest points burning a hole in my pocket, and was lucky enough to book early enough to get a decent room, although even as a gold member, there were no upgrades in sight during this high tourist season! We arrived early, and were able to get a room at eleven in the morning, which proved necessary after a sleepless night flight from Washington, DC.
We had never used our Starwood points before, and were amazed at the ease of booking and registering at the special Starwood guest registration counter, where the gracious hostess spoke perfect English.
Beautiful atmosphere from the classic courtyard to the intriguing shadow chandeliers lining the halls, and lovely subdued shades of plum and mocha on the walls led us up the elevators to our tiny but quiet chamber on the fourth floor, the Starwood floor. The room was spacious by Paris standards, and if you aren't familiar with property values in this city, it was probably the size of an apartment with a beautiful marble bathroom. There was no view, but we were on the back of the hotel, so it was very quiet. As a former New Yorker, this is the most important factor for me when traveling. The bed was fine, and the room was nice and quirky, with two tiny cupboard/closets concealed by arched mirrors. The main closet (the secret closet) was blocked by a large work desk, but I managed to insinuate my hanging garments inside. There was a stylish, yet comfy chair in the dormer window, and large French windows opened onto a ledge for light and air.
Wifi was sketchy, so we could only use it in the lobby, but the Concierge was absolutely gracious everytime we needed a cab or information. Registration was also helpful with changing bills.
Prices for room service where over the top, so we opted for local cafes and health food stores. The location is also unbeatable because of the many cafes in the Tuileries Garden, and the carnivalesque rides and games we walked through to get to the Louvre. The proximity to the Seine is also unbeatable if you enjoy the water and take the Batobus up and down the river as transportation.
Of course, we arrived in Paris with a pretty distorted perception of the average snooty, American-hating Parisian. Common sense told me that this was probably an exaggeration, based on the experiences of the average clueless and non-French-speaking American tourist, but still -- I was a little nervous about blending in. Checking into our room at the Westin was our first real "customer service" experience in Paris, and the first of many to dispel the rude Parisian stereotype.
The front desk staff was pleasant and accomodating to a degree I've seldom experienced in American hotels -- and although I tried my best to converse when I could in my broken French, most of them spoke English just fine. They answered each question and request we had aptly and without a hint of the disdain described by other reviewers. (Tip for tourists: Try to at least learn a LITTLE French before your visit. If they can see you at least tried, they will bend over backwards to help you, and most of them speak English anyway. Just try. A little. Make us proud.) The hotel itself is beautiful and will not disappoint those expecting a certain Frenchness from architecture and decor.
The location was a blessing and a curse. If you're the type of traveler who likes to go off the beaten path and try to experience Paris as the Parisians do, then you might find the Westin and surrounding area a little touristy, encrusted as it is in relatively bland coffee shops and tourist traps peddling Arc de Triomphe snowglobes and J'(adore) Paris t-shirts and the like. However, these trappings come with the territory of being centrally located, making the Westin a great hub from which to plan one's daily excursions. Within very easy walking distance of the Louvre, the Seine, the Arc de Triomphe, and of course hundreds of brasseries, museums, shops, and historical reference points, and again, the hotel itself really is beautiful. Overlooks the famous Jardin des Tuileries (think: Central Park of Paris), which was beautiful at the tail end of winter, and I imagine downright heart-stopping in the heart of spring.
The room was old enough to have character, but very clean and white, with beds soft enough to keep us in bed an extra hour each morning. It's not a bed and breakfast, it's not a boutique hotel, but if you are looking for a cozy home base in Paris with great service, this is a great option. Book with confidence.
I have stayed here more than 50 nights, so I have tried many of the rooms. You have to adjust, if you are coming from the States, that the heavenly bed that is a favorite of mine in USA is not really here.
That said, hotel is old and charming, and the view rooms are amazing. I have almost always had a quiet night's sleep, so that is a plus.
I think the biggest thing to say about this hotel is Location, Location, Location. I love being next to Place Vendome, Tulieries, Louvre, L'Orangerie, First Arrondisement, etc. The bar is great. I remember when this hotel was the Intercontinental in the 1990s. (And of course the bar next door at the Ritz is great -- but beware of $50 drinks there!)
Breakfast is okay at the Westin, but I discovered Le Royal Vendome -- at 28 Danielle Casanova, just past the Place Vendome is the best 8 euro breakfast on the planet. Coffee, juice and toasted French bread with jam is awesome.
The front desk can be brusque, but I have always found them welcoming. Overall, this is a 4.5.
A truly magnificent hotel. The location is simply top-notch with the city center, Louvre, royal garden, and shopping areas just steps away. The hotel itself is very pretty and the room we had was well-appointed.
Very pleasant stay here at the Westin in Paris. Nice hotel. Excellent location next to The Louvre. Great concierge service. Didn't try the food so much but what we had at the breakfast buffet and snacks in the room one day was very good.
Ok so the location couldn't be better. But there are plenty of other hotels around in just as good a location. This is easily the worst hotel I have ever stayed in.
First, if your planning on using the free wifi, forget it. It's useless. You can't even check email. So then you are forced into a €19 per day (about $26 US) which works a little better but no lightning speed here. You can just about make a wifi call in it but it's in and out and gets dropped often. The second thing is I'm from California so with a 9 hour time difference I need to make calls in the middle of the night which means going down to the lobby so I don't wake my partner in the room. Problem is, paid wifi only works in the room. Aaggghh.
As everyone seems to agree, the rooms are small, bathroom is old and I found it quite dark and depressing. Dark carpet, dark cabinets, dark walls.
THERE ARE NO TEA AND COFFEE MAKING FACILITIES IN THE ROOM. This is pathetic and petty in my opinion. They have a card out that says 1 complimentary tea per guest per day but there is a €6 (about $8 US) delivery charge. Complimentary my a*s!! Now the real kicker, without a coffee maker in the room you have no way of getting hot water. We like to bring a few soups and things with us so this was very annoying and unexpected. Just to put into perspective how petty this '4 star' hotel is, on the room service menu you can order a carafe of hot water (it's very small - about 2 cups) for €5 PLUS a €6 delivery charge (about $15 US). That's crazy and pathetic.
This is a 4 star hotel in 2014 yet it still had only a small sunbeam clock radio in the room (very cheap) AND there are no outlets anywhere near the bed to charge your phone. Aggravating.
The bathroom has a hair dryer attached to the wall but there are no outlets in there. I understand for safety reasons this is the case but then where is a girl supposed to use her curling iron? Mine ended up sitting on the floor near the door (there's a mirror there). Do you know how ridiculous it is for what we pay for this room to have to sit on the floor to do your hair. And it may be for safety reasons not to have an outlet in the bathroom but my girl ended up burning her leg pretty badly cuz of doing it in the floor.
I used the concierge briefly and they were nice and helpful. Front desk is friendly when checking in but then throughout your stay you won't get as much as a nod hello from any staff member. Very impersonal.
I would never stay in this hotel again. Westin and Starwood should really look into how there guests are treated and the services offered. Just cuz we are staying in an expensive hotel and I'm sure everyone there CAN pay €15 for hot water - it doesn't mean they should.
I wrote an email to the manager which I was told was the best wY to reach him. That was 2 days ago. Still no reply.
This review is just for the bar, located off the lobby. On a recent rainy afternoon in Paris, a friend and I stopped there for a quick drink. The ambiance and the wine and drink selection were sufficient enough that we ended staying a couple hours. The big leather chairs, warm environment, and complimentary bar snacks made the time go quickly by. Definitely will go back there again when in the area.
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