The hotel itself was pretty modern and nice, but the staff was very mediocre. It was difficult to understand the girl who checked us in because of her lisp and accent, and she was also slow and not very knowledgeable. Also, the older concierge was even less helpful, and seemed like he was just waiting for retirement. We tried asking him where some good places to eat around the hotel were, and he gave a couple of half hearted suggestions without paying attention to what we were asking. The other two guys that float around in front of the desk are also not very helpful. What was the worst is the car service they set us up with for our trip to Heathrow- the driver was awful! He tried talking us up about the travel agency he works for during the weekday, and kept floating across into the other lanes. He would also stomp on the brakes last minute, and had the windows down instead of turning on the AC so wind was blowing in our faces most of the ride. Then, we found out the hotel only pays him 28 pounds for the trip whereas we had to pay the hotel 86 pounds- THREE TIMES THE COST OF WHAT THEY ARE PAYING THE DRIVER. This is a total rip off, and you should take a cab or try to book a car service directly to avoid being swindled. Also, there aren't very many restaurants in this area, and you are quite far from downtown London (about 15-20 minutes via cab).
Onto the couple of pros of staying at this hotel- you are only a block away from the Tower of London, and the beautiful bridge that connects you to it. There is also free wi-fi available, and a restaurant located onsite, but it's on the pricey side (breakfast also costs 12 pounds). At least the room is clean and the bed was pretty comfortable, although one of the bedside lamps was broken.
Overall, I wouldn't stay at this hotel again if given a choice.
Definitely not worth the price.
If I were not attending a wedding at this hotel I would definitely not stay here. There are so many more options out there that are cheaper and cuter.
Rooms are in desperate need of an upgrade. It looks like they have not done anything for decades. Beds are really stiff and uncomfortable. AC was very weak! Shower pressure was one step above trickling water.
I really could go on and on about how terrible this hotel was.
Also not a very wonderful place for a wedding. The staff was kind of lazy or inexperienced - they never served us any drinks after the initial during so I was parched majority of the time. They also forgot to give us champagne during the wedding toast, so I toasted with an empty glass. And to add to that the room where the reception was located was also VERY hot. I was in a tube dress and was still drenched in sweat.
I had the pleasure of seeing my cousin here on business and her hotel room looked really swanky. We were pushed for time so thought we'd get a bite to eat at the hotel. A real let down and really expensive! For snacks we ordered tempura prawns and piri piri chicken, nothing exciting, but not hard to get wrong and thought would go well with a couple of casual margaritas. You'd think. It was like mum had gone to Iceland and on the way home and divorced dad. Sad Ketchupy, insipid, once frozen and microwaved chicken and not tempura prawns but some sort of budget wedding finger food prawns wrapped in filo pastry. Served with straight out of the bottle, no doubt extra value tedious, sweet chili sauce. Gah it made me mad. Had there not been a window looking out onto the beautiful romantic Thames I'd have chucked it in the river, plate as well.
If you are staying at this hotel, forget it jump in a taxi and go to The Table in Southwark, I implore you. Just behind the Tate Modern.
The Tower is not worth its price. From the outside, the hotel looks dreary and rundown. When we arrived in front of the hotel, we had thought we were at the wrong address. After going into the lobby, we were surprised to see that the lobby actually looked quite nice. We were slightly more optimistic about how our hotel room would look. However, once we got to the room, we were extremely disappointed. The room was shabby and it looked like it had been badly refurbished. The curtains were tacky and looked moldy. They clashed with the hideous wallpaper, which was peeling. There was an ancient hairdryer on the wall, it was a model from 2000. The shower and sink didn't even have actual plugs. Instead, they had old rubber drain stoppers.
The corridors are dark and look incredibly sketchy. The closets smelled like dust. The mini-fridge wouldn't open. The fridge door was supposed to be connected to the door of a cabinet, but it wasn't properly attached, so when the cabinet door opened, the fridge door didn't go with it. We had no way of opening the fridge. Also, another cabinet door was missing its handle.
The room was incredibly dusty, and we tried to stay out of it as much as possible, as it gave us all terrible allergies.
All in all, it was a very unpleasant experience.
Probably too expensive for leisure trips other than for the happy few, as a business hotel, this is about as good as it gets. Very nice rooms, great conference facilities, free high speed WiFi, and great, very personal service. On top of everything: great view of the Tower Bridge (up close and personal).
This is my preferred hotel in when I travel to London for work. The location is perfect - right beside Tower Bridge and close to Tower Hill tube station.
The building is quite old and tired externally but the inside has been given the TLC required and the rooms are all clean and modern. Special mention to the Elemis toiletries in the bathroom, I love this touch.
I personally have never had a bad breakfast in here, it's always been good quality and kept me going usually all day.
It is an expensive hotel so I'm not always able to stay here as when I travel with work we are restricted by cost, but usually if I ask for a room well in advance something in the price range comes up.
Last time I visited I was upgraded to an executive room, which had a stunning view of Tower Bridge. It was a smoking room but you would never know apart from the smell of smoke in the hallway.
Not a bad place actually, i hadn't hear great reviews beforehand but i was pleasently surprised as i think the hotel has been refurbished.
The looby was nice and grand, we were checked in easily and with minimal hassle. I got a little lost trying to find my room but thats not unusual for me.
Our floor was er nautically themed id say. Pretty tidy but a little rough round the edges. Out room was tidy, maybe a little cosy but everything we needed was there and everything was clean and tidy.
We had an excellent view of tower bridge.
Good views are the only positive. Expensive and the rooms are basic and tired.
When in London we usually stay here. The location is ideal for getting around london, the view over tower bridge or St Kathrines Dock is excellent and bearing in mind you are in London the price reasonable. Breakfast can be a bit erratic and disapointing so would suggest you book without it and find somewhere for brunch. The hotel although built in the 70s and dated accordingly from the outside, is clean and tidy on the inside with all the facilities you should expect.
The view & location are great, but it's overpriced the rooms can be a little hit and miss.
If you are lucky enough to get a refurbished room the standard is good, but otherwise the standard is not 4 star.
Having booked an upgraded double room for a business trip, I was offered either a twin room on a smoking floor (not acceptable) or a refurbished standard single room. In any event I took the latter but no apology was given nor any refund to the room rate. The hotel appears to do a roaring trade with business travellers, so don't expect them to go the extra mile.
If you are staying, I'd recommend giving breakfast a miss. Pastries were rock hard, sausages of poor quality and scrambled egg was bland and grey. This was at 7:30am on a weekday,
Despite all this, I still sometimes stay here when on business because it's convenient for the city of London & clean. I certainly wouldn't pay their inflated rates out of my own pocket.
Certainly not a four star hotel if decoration and spec are concerned. Very tired corridors and rooms. I should have guessed really as on check in I was asked if I wanted to upgrade. Great location though.
Most amazing view in london, but the rooms are not 4 star and they even charge you twenty pounds extra for wifi access! Your paying for view and location (which are unsurpassed) but all else disappoints
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