The Move Team

Terrible.

Took 14 hours to move us in our one bedroom flat because we had "a lot of furniture" even though we had detailed exactly what we had when we booked. How would they ever manage to move you if you live in a house?!

Also, we ordered the boxes in advance using the one/two bedroom pack as recommended by The Move Team. The movers turned up and said "yeah, you bought the pack didn't you? They're no good". Why recommend a box supplier that you know is no good. We then spent the morning being sent out 5 times to find used cardboard boxes, bubble wrap and tape.

When I asked how they managed with larger properties the answer was that "most people have already packed for us when we get there". But you're a packing and moving service?!

Our complaint has been met with silence. Don't ever use them for a serious move. If you need to move a sofa then perhaps they could manage.

my girlfriend and I hired two guys for two hours, thinking we could work less after a hard week redecorating our new place. One of the guys was great, nice, helpful and really efficient. He took a lot himself. The other guy however was quite slow and obviously lazy, he stayed in the van most of the time stacking the things in it while his colleague and us were doing all the work. He didn't even help my girlfriend when he saw her struggling with big stuffs and was obviously avoiding making too much effort. He made the whole job slower, it took more than 3 hours and i had to pay the overtime. I also think all of our stuffs would have fitted in the truck if they had been a little better organised an clever about what to put first. But they decided to do it in two loads, again more overtime, more money. Well, it's in they interest after all. It proved to cost a lot more than what I had planned.
When I checked my bank account few days later, I realised they took out £100 more than what I've been invoiced and certainly wouldn't have noticed if I didn't check.
A not so good experience...

Edit: following that review, they looked into my case and were able to refund me £78 which was much appreciated. This didn't change what had happened during the removal but I guess the after sale treatment of this particular issue was fair. Which is why I reviewed my rating from 1 to 3 stars.

We used the move team on 6th April 2010. They tore a carpet in our previous residence and scratched and dented a very expensive stainless steel fridge freezer. We did not claim for the carpet but we tried to claim for a Siemens Fridge Freezer which was damaged by the removal men. The move team asked us to sign a disclaimer upon delivery of the goods, which would waiver any rights to claim for damages. We refused to sign the actual disclaimer but signed to say we had paid. We tried to contact the team on several occasions via email and phone about the damaged fridge/freezer but they refused to speak to us until we threatened them legally. We had a number of letters from their legal team but we gave up in the end. They will not pay you a penny if you have signed anything on the receipt. We contacted trading standards about this and they stated what The Move Teams disclaimer contract is not legal! The Move Team advertise "We are fully-insured up to £20,000, so your fully covered!" Not so in our case and I am sure I am not the first disgruntled customer to have experienced the same dodgy 'disclaimer' contracts!