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  • The Mailbox
    61-63 Wharfside Street

    Birmingham B1 1XL
    Historical Quarter - Convention Quarter, Westside
  • Get Directions
  • Phone number 0121 632 1000
  • Business website mailboxlife.com
  • “It is the sort of place you'll find all the designer shops like Armani, Havey Nicols etc.” in 5 reviews

  • “Then at the back of the mailbox is a great selection of bars and restaurants offering great views over the canal.” in 8 reviews

  • “A Harvey Nichols store heads a 'who's who' list of fashionable names including Emporio Armani, Hugo Boss and Nicky Clarke.” in 5 reviews

Recommended Reviews

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  • 4.0 star rating
    1 check-in

    The only good part currently about the mailbox is the variety of restaurants available. You can see they are making some major refurbishments and I anticipate that this place will be even better when it's complete. The parking here feels secure although is a bit pricey compared to other local car parking.

    The restaurants here are like taking a trip around the world and it caters for all tastes, occasions. And where would a delight like this be without a Tesco Metro! It's a town just a short walk away from the city. One of my favourite places to go in Birmingham.

  • 1.0 star rating

    The Mailbox, before it closed for refurbishment I called it "the empty box" for many years. Most of the retail units were always empty. I do hope the expanded Harvey Nicoles and the new Everyman cinema gives it a fresh start.

    Now on to the rest of the complex. It is purely a tourist trap with chain restaurants and bars that you will find in any other city or out of town retail park. Restaurants such as Pizza Express, Zizzi, Strada, Nandos, Café Rouge, GBK, Bar Estilo, Costa. Yawn!

    For a destination that is advertised as being high-end, it is far from that in reality.

    Oh, it also has a Tesco Express.

    I do shop at Harvey Nics and bought a suit from Jaeger (now moved to Great Western Arcade), service is excellent and prices are fairly fair if you can afford those shops.

    Plus, don't take out your camera even as a tourist, security have come to me three times and told me they do not allow photos on the site and I have to leave. They didn't care I was with a celebrity friend at the time either.

  • 3.0 star rating
    1 check-in

    I go out a lot in Birmingham, but tend to overlook the Mailbox as a destination. I love the independent bars and shops in Birmingham, and this place is full of chain pubs, stores and restaurants. It does have it's good points however!

    Ideally situated 5 min walk from New Street and Victoria Square, many of the venues here have tables and chairs out on the canals. Not maybe the ideal place this time of year, but can still be pleasant if it's a nice day and some have outdoor heaters.

    The Water bus picks up and drops off just by the Mailbox, so you can travel in style (fighting the urge to say more Canal's than Venice here) to and from. The Mailbox is currently having an internal refurb so many of the unit's are empty inside; however, the BBC are still operating tours within the venue and there are some of the more pricey stores still open inside (Harvey Nicholls for example).

    If you want a nice venue to have a wander or grab some lunch on a weekend, it's a nice place to visit; it does get extremely busy on Friday and Saturday nights though (so book if you want to eat!).

  • 4.0 star rating
    1 check-in

    Modern shopping, food and offices development right in the middle of the City.

    This is where our company's Birmingham offices are, and it was a pleasant place to be based for a couple of days. Interesting shops to browse in, decent lunch options and it's only a few minutes walk along the canal from Broad St or the Bullring.

    It's a well designed complex with lots of lot of natural light. I'm envious of our Birmingham colleagues. They should spend a couple of days in our rabbit hutch in LDN.

  • 3.0 star rating

    Not surprisingly, The Mailbox used to be a Royal Mail sorting office. It is now a stylish shopping, dining and living destination. Yes, this urban gentrification at its finest.
    There's a compact Harvey Nichols store with an excellent beauty hall and lots of lovely Louboutins lined up for gazing at longingly. There are some other nice shops including All Saints, Jaeger, Thomas Pink and Emporio Armani. The credit crunch has clearly hit The Mailbox with several of its high-end stores closing over the past year or so.
    Walking through the central plaza is always pleasant, though the place can sometimes feel a bit dead and empty. The swanky Malmaison hotel and the BBC Birmingham HQ keep things interesting, as do the lively canal side restaurants and bars.

    • Qype User akeel…
    • London
    • 62 friends
    • 114 reviews
    5.0 star rating

    For those of you with deep pockets and good taste, The Mailbox is a fantastic shopping venue and for those of us counting the pennies, it's still pretty good as long as you're not there to shop.

    I love just walking through, peering into the designer boutiques, stopping at BBC Birmingham for a peek around their public spaces then emerging onto the canal side leading to Brindley Place. It's never crowded or stuffy and is particularly lovely on a warm sunny day.

    The range of food outlets are not bad either. I'm not big on restaurant chains, but the Strada here is very good and Lazeez Signiture (formerly Cafe Lazeez) does some really tasty fusion dishes. There's also a cheese shop on the ground floor which I always intended to go to, but never did.

    Also, the toilets are always well kept.

    • Qype User Sian…
    • London
    • 415 friends
    • 752 reviews
    4.0 star rating

    On my trip home to the countryside at Christmas, I decided to stop off in Birmingham to see a friend for drinks (it was Christmas after all) and we wound up in the Mailbox. I haven't been drinking in Birminham since I was about 17, so was actually shocked to discover something other than snakebite and black (sorry Brum).

    Instead, I discovered a really impressive bar (tad plasticky in decor, not as swish as it should be). But, we were here for the cocktails, and they were fantastic. I started with a French 75, and then moved onto a Cosmopolitan (one of the best I've had, and goodness knows these are easy to screw up). My friend ended with a Clover Club, which despite my raspberry allergy looked like it was the best of the night. The olives and spiced peppers were a nice touch.

    I'd love to give these guys five stars, and I think the cocktails were fantastic. But the staff were a little disengaged. They've rarely read that cocktail menu and if you order something that isn't a martini they get flustered. Not the best thing to do when you're serving two people who blog about cocktails.

    I like it here, but I don't know many other options in Birmingham. I'm looking forward to finding them, but I'd be more than happy to wind up here again, it's much nicer than killing an hour in WHSmith waiting for a train.

  • 4.0 star rating

    this place is really nice around christmas, and the restaurants and champagne bar is really nice and lush. only thing is you really need the money to shop in the designer stores like hugo boss! it is nice to walk around though as an alternative to the bullring as it's less busy!

    • Qype User mitch…
    • Oldbury, West Midlands
    • 87 friends
    • 106 reviews
    4.0 star rating

    Not very often that I can afford anything from The Mailbox however its great to look around with the high end shops which require you to have a gold credit card such as Harvey Nichs and Hugo Boss - there are also some very good places to eat in good surroundings.
    Worth a visit after payday!

    • Qype User Sheena…
    • Birmingham, West Midlands
    • 65 friends
    • 139 reviews
    5.0 star rating

    The Mailbox is brilliant! Its not cheap but it certainly is worth a visit more than once - as long as you bring your wallet!
    Shops and restaurants in here are fab, the shops are very pricey but the restaurants aren't too bad price wise.
    The BBC have a section in here which is open to the public so you can watch the asian network and wm being recorded.
    The Mailbox has a lovely design to it, both the interior and exterior are lovely, and it has a beautiful view of the canals, this looks especially great at Christmas.

    • Qype User Faith…
    • Birmingham, West Midlands
    • 24 friends
    • 144 reviews
    3.0 star rating

    I think the phrase 'style over substance' might have been created for The Mailbox. While Harvey Nichs is always worth an extravagant look, when it comes to shopping, The Mailbox isn't the best place to start.
    That said, the range of bars is great, and on a sunny day, with its waterfront location, it's a lovely place to pass an afternoon.

  • 3.0 star rating
    7 check-ins

    The Mailbox is more a walk through rather than a favourite place. I only go anywhere near it if I have to meet someone (and even then I'll try and change the venue) but when I make an exception is for the Birmingham Jazz & Blues Festival. For that I'd go anywhere.
    So visit if looking for over-priced designer shops (yes good quality but still over priced) hairdressers and the like. Beyond the indoor side there are plenty of reasonably priced chain restaurants and admittedly, sitting over looking the canal is lovely. I wish they had an indie cafe here! Also in the building is the super sleek Malmaison Hotel and they do have a convenient car park attached. The place is a stone's throw from New Street station. Just follow the coloured stripes on the pavement to get you there.
    I do have a tiny soft spot for my old london haunt Harvey Nicks - but I wish it wasn't in WAG heaven! (totally get why it is!)

  • 3.0 star rating
    1 check-in

    I like the mailbox as i pass threw at least 2 or 3 times a week. But as i say i pass threw to get to town. Its way out of my budget to go cloth shopping but the designer clothes do look stunning. The restaurants seem more in my price range and are reasonable specially for the quality of food

    • Qype User Raelth…
    • Birmingham, West Midlands
    • 6 friends
    • 62 reviews
    3.0 star rating

    Definitely for the more well off residents of Birmingham. Some of the shops are seriously expensive! This is definitely not the place to go if you're on a restrictive budget unless you're there for some window shopping!

    The actual building itself though is stunning, with red lights on the outside it is very visible and attractive, a definite improvement on the old sorting office!!

    There are a number of hotels included in the complex and has a walk through which enters onto the a canalside development which consists of a number of restaurants and bars.

    Also included in the centre is the BBC West Midlands centre which has an interesting display as you walk past.

    • Qype User sheehl…
    • Edinburgh
    • 9 friends
    • 107 reviews
    4.0 star rating

    A little treat on the edge of Brum town centre.

    They have a small but perfectly formed Harvey Nicks and a whole range of nice designer shops. They also have some great restaurants and bars hiding away at the back.

    We have stayed in the malmaison here many times and I love the bar and brasserie here - relaxed and enjoyable place to spend an evening.

    The restaurants and bars do seem to change regularly - some seem to work better than others.

    My favorite shop here is the art gallery - love wandering around and dreaming about owning some of the beautiful pieces.

    • Qype User katygr…
    • Birmingham, West Midlands
    • 6 friends
    • 67 reviews
    5.0 star rating

    I have now been working pretty close to the mailbox in Birmingham for over a year and when we recently had to move offices, we all dreaded moving away from the place. You see many people cannot see why we love it here because there is nothing but designer shops that hardly anybody can afford but people do not realise just how many bars and restaurants are there and how wonderful it is to go there on a warm day and just reflect on life. Here I will attempt to explain to you just what a great place the Mailbox really is and why it is fast becoming the place to go in Birmingham.


    What is the Mailbox?

    The Mailbox is quite a new development in Birmingham city centre. It houses many designer shops selling everything from clothes to cards and then to cheese (I know it sounds strange but it is a great cheese shop). Then at the back of the mailbox is a great selection of bars and restaurants offering great views over the canal.


    How to get there:

    The Mailbox is situated at the following address;

    Wharfside Street
    B1 1XL

    There is car parking in the complex but this can work out expensive so I recommend going somewhere else in the city centre and then walking to the Mailbox. There is disabled access in the Mailbox.



    Finding the Mailbox is extremely easy indeed, you see what the people have done in the city centre is signposted it very well and then painted the building a nice bright maroon colour so it can be easily spotted. Also as you are walking to the Mailbox you may see colours on the pavement coming from lampposts (it makes sense when you see them), if you follow these colours you will be led to the Mailbox.

    When you look at it you can see what an impressive building it is. It is huge with very large windows on many floors. You can see Harvey Nichols on the windows in hug letters and there are steps leading up to the entrance. Through the windows on the bottom floor you can see some nice window displays from the Emporio Armani so as you can imagine they look very nice indeed. To the right you will see Mal Maison which is a very up market brasserie and it looks very posh indeed.

    As you walk through the Mailbox you can see how clean the place is. There are stairs and escalators leading to all floors so you can choose what to take. It is all painted beige and you can walk straight though the centre with all the shops on your sides. As you walk up to where the bars are it is quite good as there are pink stand up lights which kind of reminds me of an runway at the airport.

    As you walk outside you will see more bars and restaurants and also the canal. At the moment they are building a stage just out here so you will be able to see some live music while having a drink which will be lovely.



    The shops in the Mailbox are very up-market and to be honest I go in to have a browse but I never actually buy anything from them as I simply cannot afford it. Each shop is immaculate inside and because they are quite posh all of the displays are perfect and some of them are quite interesting.

    For fashions you can choose from quite a few designer stores. Emporio Armani is the first one you come to and honestly some of the clothes just look amazing and you could imagine a celebrity on the catwalk wearing them. Harvey Nichols is the Mailbox's biggest shop and it spans over three floors. Lots of great fashion is available here including things like make-up for women and then sunglasses. There is also a café here which is nice and I have eaten there once and the food was lovely. Other popular well known shops include DKNY and Hugo Boss.

    If you fancy a little fashion that is unique ladies then try Emma Somerset which hassome strange designs but really funky. For great work shirts you can go to Pink for me and women which always looks great inside. For shoes for everybody there are quite a few shops including my favourite to look in, Belle Scarpe.

    The Mailbox does not do just fashion and you can find shops for furniture, phones and even memorabilia. For phones you can go to the massive 3 shop that is here and then if you fancy buying some DVDs or sound systems then you can go to the BBC shop or Bang and Olufsen which sells some unique looking stereos.

    There is a nice shop called Aga shop which sells cool cookers but my favourite shop just because I can afford some things is Parchment which sells cards and nice diaries. Another very funky shop is Paxton and Whitfield which is the cheese shop I mentioned earlier. It sells some nice cheeses in the cheese room and also some great hampers you can give as presents. There is a small café here too and they do the nicest panini's.



    The Mailbox hosts some fantastic restaurants of all types of cuisine which is useful and despite what you may think the prices are not actually that bad at all. Zizzi is a great little Italian place and when you sit in there you can watch the food

  • 4.0 star rating
    First to Review

    Lots of good places to eat.  The Tesco is small, but it has the only cash machine right outside.  I had really bad luck with haircuts, I need to find that place and give it a bad review!!

  • 4.0 star rating

    The Mailbox is dedicated in equal measure to shopping and socialising.
    The stores are mostly high-end, with Harvey Nichols and Armani setting the tone from the outset. Inside there's a Nicky Clarke salon, All Saints, Jaeger, Gieves & Hawkes, Daniel, LK Bennett and sticking out like a bit of a sore thumb, Fat Face.
    There used to be an amazing cheese shop but it closed down a couple of years ago and was replaced by a Japanese restaurant.
    The other restaurants are mostly chains - Strada, Pizza Express, Cote, GBK, Cafe Rouge etc.
    The Oriental at the back overlooking the canal is great though, as is Pennyblacks a few doors down. Bar Room Bar is a good choice for cocktails and Bar Epernay, a Champagne bar, is nice but geared towards a slightly older crowd.
    There's a Malmaison hotel which is very nice and has a great bar and brasserie that's worth a visit even if you're not staying. Try their Black Forest Martini, it is my favourite ever cocktail.
    The Mailbox car park is excellent - it even won an award for being so spacious! It's a bit expensive but I often use it when I'm driving into town even if I'm not going to the Mailbox.

  • 5.0 star rating

    The Mailbox is (what I see as) a slightly prestigious mini shopping centre, located just off Queensway. It's a very well presented mall that you can go to if you're feeling to splurge or dine. The Mailbox supplies various high-end high street fashion retail franchises such as Harvey Nicholls and Armarni Exchange. So if you have money to splash, and looking for clothing garments that aren't common on your typical standard high-street then you should definitely make a venture down to this place. You can also get beauty treatments and pampering at either their Nicky Clarke or Tony and Guy salon where they only have the best professionals for your satisfaction. Perhaps if you were wanting a place to dine, socialise or a little light snack at one of their on-site cafes you can also do that here. A place that should definitely be checked out!

    • Qype User chimpy…
    • Birmingham, West Midlands
    • 21 friends
    • 56 reviews
    5.0 star rating

    My favourite place to shop in Birmingham, Harvey Nich's,Armani,Hugo Boss, and many other great stores.Their are some cool places to eat and drink and backs on to canalside and Brindley Place.Also easy to get to and park(apparently the underground car park has been voted Britains best ?and houses a H2O Valeters).The Mailbox does cater for more top end high street fashion,however Harvey Nichol's has the best sales in Brum, so check it out for designer bargains.

    • Qype User Lizi…
    • Birmingham, West Midlands
    • 7 friends
    • 81 reviews
    4.0 star rating

    If you have a lot of money then when visiting Birmingham this should be your first port of call. Designer shops and galleries, enjoy a day of luxury with plenty of restaurants on top floor. If it's a night out then you don't need to be too rich, they have plenty of chain restaurants where you are easily going to be able to eat for under £20 a head, drinks are slightly more expensive then elsewhere in Birmingham but worth it to sit by the canal in the summer.

    • Qype User lalali…
    • Hailsham, East Sussex
    • 4 friends
    • 99 reviews
    4.0 star rating

    It is really nice to go and do a bit of window shopping here. there are some amazing shops (they are all high end) and some really nice places to eat. Be careful with the credit card!

    • Qype User soaja…
    • Leek, Staffordshire
    • 7 friends
    • 112 reviews
    3.0 star rating

    I have given the Mailbox 3 stars as it is worth a visit, but prices are way above what the ordinary shopper can afford. It is full of largely empty designer shops, including Harvey Nicks, which gives you some idea of the type of prices involved! The only shop we visit here on a regular basis is Fat Face, particularly when they are having a sale! The location is very nice, however, and some of the bars and restaurants are reasonably priced, especially at lunch time. Visit - but don't buy unless you have very deep pockets!

    • Qype User sambor…
    • Birmingham, West Midlands
    • 3 friends
    • 140 reviews
    5.0 star rating

    Great place for tourists to come and take photo shoots by the canal front in the night when the lights are shimmering.

    Top shops like Hugo Boss, Nandos are there aswel.

    • Qype User nomis…
    • Birmingham, West Midlands
    • 2 friends
    • 108 reviews
    4.0 star rating

    This is a very posh shopping centre combined with resturants and apartment in Birmingham city centre. It is the sort of place you'll find all the designer shops like Armani, Havey Nicols etc. It is the sort of place to shop if you have heavy pockets. And after, you can relax and have a drink in one of the nice restuarants. Not recommended if you're on a low budget.

    • Qype User hayley…
    • Birmingham, West Midlands
    • 4 friends
    • 60 reviews
    4.0 star rating

    the mailbox is posh so not advisable to visit if shopping on a budget.
    has a selection of designer stores and restaurants.Fantastic place to go at this time of year, when you can go to the canalside, makes such a relaxing experiance.
    It is alot more chilled out than other places in birmingham.

    • Qype User Chris_…
    • Coventry, West Midlands
    • 0 friends
    • 22 reviews
    4.0 star rating

    I had such a nice time here today different to the bullring but a all round good experience

    • Qype User shenh…
    • Birmingham, West Midlands
    • 0 friends
    • 20 reviews
    4.0 star rating

    Along the fashionable canalside from Brindleyplace, The Mailbox is the designer shopper's dream. A Harvey Nichols store heads a 'who's who' list of fashionable names including Emporio Armani, Hugo Boss and Nicky Clarke. There are a number of bars and cafés on the second floor. The Mailbox is a shopper's paradise.

    • Qype User thorno…
    • Hereford
    • 2 friends
    • 49 reviews
    3.0 star rating

    Very expensive but a nice treat. Designer shops, pricey car parking and an untamable hair do make this a rare occasion for me, but if you want a day to pamper yourself, visit the trendy hair salon, go to the trendy cafe and look trendy with a cup of mocha in your hand. A nice building too.

    • Qype User sarahj…
    • Cannock, Staffordshire
    • 5 friends
    • 196 reviews
    3.0 star rating

    nice shopping centre but very over priced and designer, more for the people with plenty of money

    • Qype User Toni…
    • Hook, Hampshire
    • 2 friends
    • 49 reviews
    4.0 star rating

    The Mailbox is a great addition to Birmingham city centre. The shops are very pricey so way above what the ordinary shopper would spend but the bars and restaurants out the back are great especially in the summer when you can sit outside and have a great view over the canal. Many of the restaurants do good lunchtime deals during the week too.

    • Qype User kososi…
    • Birmingham, West Midlands
    • 1 friend
    • 2 reviews
    2.0 star rating

    Full of the miserable and arrogant on one hand and the beautiful and interesting on the other. I have to say the architecture and art shops beat the people that frequent the place hands down.

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