Having not stayed at the hotel, I can only judge it on what I've seen:
- beautiful building
- superb location
- best doormen in London!
This was our second stay at the Landmark and while the building is lovely and in a fabulous location, there were things about this hotel that you would not expect to find at a place that costs almost $400 CAD a night.
The beds are horrific! rock hard with no give at all and my boyfriend and I did not have one good sleep the whole week that we were there. Last year I remember the bed being firm, and I usually like this, but I've never slept on such a terrible bed. The sheets were like sandpaper.
We booked a Deluxe Room, as we did the year before, and this year, the room was a dark dungeon compared to the wonderful light filled suite we had before. There was one small window in the room and the curtains couldn't even be opened for natural light. I've stayed in hostels that were cheerier than this dark room.
The tub was amazing and lovely for soaking and the bathroom was of ample size with a separate room for the toilet.
These may sound like first world problems, but for first world ++ prices, you expect a comfortable bed, and some natural light.
Lament not, if you are in London and your budget doesn't stretch to cover a place like this. You might be better off at a hostel. If we had not been in town for a conference, we would not have stayed here and will not choose to again.
We travel a good amount, and I have to admit this hotel is average. The service was average, rooms were average, and the decor/look/feel was above average. We had moments where the service was decent, but it was quickly negated by recommendations for restaurants that were clearly the result of collusion. Hotel rooms are large for London and bathrooms were nice. We still had to call for amenities that were to be provided to us daily and follow up on routine things like complimentary breakfast, etc.
How the mighty have fallen. As a Londoner who has stayed at the Landmark a couple of times before I thought I'd stay there after a slap up meal for valentines.
For £400 room, you expect the best of the best - I am afraid this, hands down was the most disappointing stay I've had at a 5 star London Hotel. Here's why:
-Dated TV, this might not seem like a priority in a hotel but in 2014 when you pay good money having a decent flat screen ... that should be standard.
-Terrible service, 3 orders wrong. Meat breakfast delivered when a veterinarian was requested, cold water for the tea leaves & eggs scrambled when asked to be fried.
We all can accept mistakes - but the consistency in misunderstanding at such a reputable hotel to me is unacceptable.
-Concierge, advised there was parking space to only arrive and be told they were full. Mis communication again on their behalf - this for me is unacceptable when you are the Landmark hotel
If you pay through the nose, you expect the highest standard of service and professionalism - this was the polar opposite.
I would not return, such a shame. This was a great hotel.
I've not stayed there, so I can only rate it on the public areas... which are fantastic. I was not expecting such an impressive atrium (though the fake palm trees are a bit tack).
The staff are also classy, old school London service workers. The mirror bar is also cool, though it's best to visit on someone else's expense account!
I did not stay at the hotel... but I did have their afternoon tea and OMG it is THE BEST I've ever had. The food, the service, the atmosphere...everything was perfect. Even the live piano music was awesome. I'm so glad I decided to do afternoon tea here and would definitely return when I go back to London.
The Landmark hotel is so lovely and the staff are very friendly and professional. and The Winter Garden is perfect for a catch up with friends. The afternoon tea itself is nice, although I've had better, but the ambiance is hard to beat.
* Big, big room. Sparsely furnished.
* Good service. Friendly vibe.
* Conveniently located right next to the marlyebone underground station. Easy and cheap to get here from heathrow.
* Thick walls, comfy be make sleeping easy.
* Price. $448/night for a room with no exterior view? For a random sunday-tuesday stay in May? You couldn't justify this price with a complimentary handjob.
* Wifi is an extra 30 pounds for a slow connection. C'mon Landmark, I have yelping to do!
Overall, staying at the Landmark is like paying 2022 prices for a 2002 experience. The Landmark is like a statistician - it's right on average.
I stayed at the Landmark for $180 a night thanks to an amazing deal on Jetsetter. I had no idea what a steal this would be until I got to the hotel. The rack rate is something like £550 for the cheapest room, and I can even see why people would pay that.
The hotel is a beautiful historic building, and its location across the street from the Marylebone Station and a couple minutes' walk from Baker Street is central and convenient. The public areas are pretty and well-kept, though there isn't a large lobby. There's a nice restaurant and a couple big rooms that seem appropriate for weddings and other such parties. There's also the Mirror Bar, which is a pricey but decent cocktail lounge.
Our room was huge and beautiful, with a giant, comfortable bed laden with all manner of pillows. The room was also furnished with chairs, a coffee table, plenty of dressers, and a vanity mirror. The bathroom was lovely and clean, and we had two hair dryers. My only complaint about the room would be that the television was rather old.
Service at the Landmark was great. Our room was cleaned every day, and there was turn-down service every night. There was even a complimentary overnight shoe shine. The concierge was wonderful, friendly and extremely helpful. They helped us with restaurants and directions, and they booked our tickets for the London Eye.
The one downside to staying at such an awesome hotel for such an awesome rate was that the incidental costs were high. We declined to pay £14.50 a day for wireless access, but we did drink £15 cocktails at the Mirror Bar. We also made the mistake of taking a concierge recommendation for a cheap restaurant - it was a great restaurant, but it also had £4.75 ice cream on the menu.
I don't think I would stay at the Landmark for the rack rate, but I wouldn't pay that much for any hotel. If I felt inclined to do so, though, I would come back to the Landmark in an instant. I had a marvelous week-long stay and I rather miss the place.
A few weeks ago, I went on an adventure with a friend to a part of town neither of us were particularly familiar with. Our second stop was the Landmark, and my, what a stop it was.
From the outside, it looks like your standard posh hotel (someone there waiting to open the door for you, huge doors and an entrance hall decked out in marble). But as soon as you walk past the reception area and into the bar, it's clear that this is no ordinary building. For here, you'll find what I can only describe as indoor courtyard, four or five stories high with a glass ceiling, right in the middle of the indoor space.
It's a beautiful sight, and I could have stayed gawping for the rest of the night. However, we decided to walk through to The Mirror Bar and have a cocktail instead. That seemed like the mature thing to do at least...
Once inside, it was like stepping back into the 80s. The music fit the bill, the decor did too, and the rather dapper waiter finished it off. The cocktail menu was the final nail in this blissful coffin for me, though they didn't serve what I'd been craving ( a Blood & Sand), the waiter still made one for me anyway.
Mini pretzels and kettle chips galore arrived with our drinks, served in cone shaped glasses that looked like the bowl of a martini glas with no stem, resting in a cup of ice. The drinks tasted great and I felt totally relaxed spending a bit of time there. It really was a lovely experience, best for a stop off instead of a whole night, but well worth a visit. Apparently the breakfasts are legendary as well.
I am a bit biased writing about this hotel- my dad used to book rooms for the entire family during summer- long before I lived in London- and as always the city used to fascinate me
and time was magnificent with dad- as always -
this introduction was needed to justify why I rated the hotel 5 stars - when I feel like 4 was sufficient
I have checked into the hotel recently and the rooms are still elegantly decorated- very spacious rooms, cool reception and very well-lit lobby with plenty of room to sit and chill
television channels selection on offer are versatile and room service is very good.
everything in this hotel is unique and can't get the same in any other London hotel.
location and food are superb
my only concern was the spa and gym which to me wasn't up to the level of hotel in general
I stayed at the Landmark for $250 a night thanks to hotwire.com. I had no idea what a steal this would be until I got to the hotel. The posted rate is £550 for the cheapest room.
The hotel is one block from the Marylebone Station and a couple minutes' walk from Baker Street is central and convenient.
Our room was over sized with a queen bed. The room was also furnished with chairs, a coffee table, plenty of dressers, and a vanity mirror. We had issues with the bathroom from the start. The toilet wouldn't flush unless you tried several attempts. And the handle on the shower kept breaking off and leaving you with a short stub in one hand.
Our room was cleaned every day, and there was turn-down service every night. We did send out for dry cleaning/laundry for a few items and they were returned sooner than originally promised.
The one downside was nothing was 'included'. No breakfast, no wifi, etc. We opted to use the hotel's 'business' center which had two pc's to check our email & print anything we needed. It came in handy vs. paying the $14 GBP a day.
For the price you paid, you got a great deal. But you also didn't get included things like wifi and breakfast (if those things are important to you).
They were doing construction outside while we were there and it did cause a lot of noise & distraction. Hopefully it was just an improvement process that won't be on-going.
We stayed her for two weeks on our honeymoon, and I can't say enough wonderful things about the Landmark. It's beautiful - the exterior, public areas, restaurants, rooms, etc. Especially for Europe, the rooms are quite large, with a comfortable king size bed and large soaking tub. I wish there was a balcony, but what looked like balcony doors wouldn't open. Our window/"balcony" faced into the atrium/Winter Garden, yet it was never too loud or noisy - the walls and windows must be extremely thick. The location is great, right across the street from the Marylebone train station and a super short walk to the Baker street underground station. It's a quiet location, too - even though it's across from a train station, there's not that much congestion or noise. The staff is very friendly, and the doorman even gave us an umbrella on our way out when the weather looked a little rainy.
Afternoon tea in the Winter Garden is so worth it. The tea is the best I've ever had. The pastries are good, too - maybe not the best, but still very good. Service is wonderful. I will comment that some of the guests seemed a bit stuffy and rude to the servers, but that's not the hotel or restaurant's fault.
The prices for the restaurants (actual meals and room service) and spa services are outrageous, though. I really wanted to get a massage on our honeymoon but just couldn't justify the prices they charged.
I'm so happy we stayed at the Landmark and would recommend it to anyone.
When I was living in Marylebone, I used to walk by this magnificent facade quite often and was wondering what the Landmark Hotel was like. As my usual cheap accomodations where all either fully booked or not cheap at all this week, I had the pleasure to stay here for a night. If you have to pay over the top for a mid-range hotel, then all of a sudden a luxury hotel becomes good value.
The Hotel is a five-star accomodation, which has been named by the London Tourist Board Best Hotel in London three times since 1995 and is also one of the Worlds Best Places to Stay according to Condé Nast Traveller.
What is it like?
Inside it is quite astonishing, as it has a extremly high glass ceiling from victorian times. A great place for a business breakfast.
Staying at the hotel was pleasant, the room spacious, amenities like you would expect from a 5 star hotel. Staff was extremely helpful. Particularly, the door man at the rear entrance is really funny. Last night there was a teenie line up to everyones amusement because the Backsreet Boys stayed here. Did not know they are still around.
After you have paid for your room, you still might want to restrain yourself from using anything else than the bare room. Internet is 16,95 GBP, so a strict no. A small bottle of water from the minibar sets you back 3,95 GBP and the main courses at the hotel restaurant are all around 28 to 32 GBP, so I can not tell you what the food is like. However, I looked at the price list for the cleaning service which seems good value in comparison.
Architecture and History:
The rear entrance is actually quite fascinating as it is directly opposite of Marlyebone train station. If you read through the hotel's history, you understand why: The hotel was built in 1899 as the Great Central Hotel, it was the last of the great Victorian railway hotels. Just think airport hotel, a hundred years back. Upmarket and conservative to the point of being old fashioned for the time to cater to the taste of the affluent conservative northern businessmen and their families. The hotel was designed by Robert William Edis who also desigend the British Pavilion at the 1893 Chicao World's Fair.
Interestingly for me, the hotel only was being used for it's original purpose for roughly 40 years. It was requistioned during both wars by the government and after the second wolrd war converted into office spaces. It became the headquarters for the British Transport Commission. It only reopened as a hotel in 1995.
The Landmark Hotel is old fashioned British class.
I booked us in for dinner in the Winter Garden, which is the restaurant in the middle of the hotel, set in a beautiful 8-storey atrium, with fabulous palm trees stretching up to the glass ceiling.
I'd browsed the internet for a deal - £30 for 3 courses and half a bottle of wine per person - which is terrific value considering an a la carte main course here is around £30.
The food and the service were very good, but not excellent. One of my guests had a cocktail tossed over him, and we were only compensated with a small amount of champagne, which I don't think is good enough. It was fortunate we had a spare shirt with us, otherwise he would've had to sit soaked in kir royale for the duration. They did offer to clean his clothes, but then delivered them after quite a palava, several hours late. Not good enough for a 5* hotel.
Also, we were done in on the extras. We were charged £7 for bread, despite not even asking for it! Drinks were insanely expensive - two brandies alone cost £25.
Overall though, this is a wonderful place for a fancy business lunch, or a romantic special occasion. With the deal, it really is great value, as long as you watch the extras!
This a lovely, old school restaurant and bar. With oak paneled walls, big cushy leather chairs, and traditional fireplaces: The Cellars Bar & Restaurant has a gentlemanly vibe about it. Too bad you can't smoke cigars inside anymore - this would be the ideal setting.
I recently tried their new carvery roast (I was there on Thursday for the pork loin) and was really impressed with the service and the quality of the food. With respect to the service, while waiting for my friend to join me, I was asked by the hostess if I'd like a newspaper. Classy stuff! As for the food, I loved the pork loin (which came with crackling - yum!). Portions were so filling that I didn't have room for dessert! Awesome spot to consider for a business lunch in Marylebone. I know I'll keep this place in mind next time I want to impress somebody!
Formerly the Landmark Hotel's cellar bar, now re-titled 222, the refurb hasn't done the place a lot of favours. Sure, the interior is nice in that ostentatious ooh, this is clearly the inside of a very fancy hotel way, and the staff are suitably snooty to suggest you're in for a fine dining experience but the menu is just so limited and ordinary.
If there's a saving grace, it's the £12 lunch special of whatever the dish of the day/week/month is, plus a glass of wine. It used to be a tenner, but perhaps that was attracting too much riff-raff and upsetting the staff
I had afternoon tea in this wonderful hotel with 8 of my girlfriends...perfect...great service we had 3 very nice guys wait on us hand on foot which they did very well.
It cost around £30.00 each and we had plenty of food lovely sandwich's with the crusts cut off!!
Cream cakes some of which needed to be photographed!
All in all well worth it.
Beautiful hotel, lovely service and an awesome experience all in all...
There was recently a special promotion being run by leadinghotels.com (1 Oct), which was providing a limited number of hotel rooms for the price of $20 (plus any taxes). This hotel was on that list. Even though I live in London, I thought about booking a room and going to work from there.
It is very exclusive, but it is possible to get up to 50% off - see this websie hoteldirect.co.uk .
Great place for a business meeting if you are in the Marylebone area.
The hotel is linked to the tube/train station.
It has a business hotel feel, but with comfortable and fairly stylish furniture and decor. Its nicest feature is a great atrium which opens up the space at the centre of the hotel.
Try to negotiate if you need meeting rooms or conference facilities as the prices can be a bit steep.
I am in love with The Landmark Spa. I want to move in there.
Today I had the VOYA herbal bag massage with Sarah, the same therapist who did my body salt scrub in August.
Having a massage on a warm bed with warm towels and warm herbal compresses was divine on a crisp, sunny but chilly October afternoon.
Sarah used some seaweed-infused oil and the herbal bags contained fennel for detoxing and drainage.
This is what I describe as perfection, and I am demanding when it comes to massage being a therapist myself.
The only thumbs down was that the booking wasn't as smooth as I expected as I needed to book 2 appointments at the same time for myself and my friend, I had to call 3 times as reception had to find 2 therapists trained in the herbal bag massage to be available during the same shift. But it's only a minor point.
I am very grateful to the staff at the Landmark for making me feel rejuvenated and uplifted.
Beautiful 5 star hotel. Alot of people are unaware of this hotelI think the location deters people from staying there - but it is a lovely 10 minute walk to Oxford Street and now that Marylebone high Street & village have opened up - this is a nice area. In the summer you are just 5 minutes walk from Regents Park too. There is also a great fish & chip restaurant 5 minutes walk - the Seashell - dont miss out!
The bedrooms are huge - probably the largest 5 star bedrooms in London and the atrium is so impressive.
The Winter Gardens in the Atrium is an absolutely fantastic room, with it's high ceilings.. and surrounded by people enjoying high tea. You also have a person playing a piano whilst you eat, which is lovely.
The sticky toffee pudding was fantastic, as were the fish and chips.
For the ladies.. the restrooms are superb, with obviously Molton Brown accessories.
The Mirror Bar, just to the right of the Atrium, is quite a small bar, but with great service.
the Landmark is a beautiful hotel but I didn't feel '5 star' during our stay. My biggest gripe is that there are no tea/coffee making facilities in the rooms. And to order 2 cups of tea from room service is over £10 a time! For a Brit who likes her cuppas we could have easily spent £60 a day on tea!! We ended up finding a local hardwarwe store and buying a travel kettle. The room was nice, the service was nice, but I didn't feel luxurious and I did feel that the decor and beautiful building was carrying the entire hotel into 5 star territory where it didn't really belong.
Came here for afternoon high tea and what a treat!! We were here for a special occasion and they made it extra special :) The setting is beautiful. I look forward to returning!!
I've stayed here several times for business. Great location right off tube and has good food and great staff. Rooms are a bit small, but I didn't count that against them as they are comparable to other hotels in London.
On my London Must Do list - Breakfast at the Landmark! Instantly leave the chaos of London behind as you step into the soaring atrium and seep into an oasis of calm. The high ceilings provide amazing acoustic range for the grand piano that accompanies the experience. This is the place for a 4 hour breakfast, a slow food experience, deep conversation with a good friend, and one of the best weekend morning retreats in central London. Docking one star for the food itself...nothing wrong with it, but I expected slightly more selection from a 5 star hotel, and also for the slightly disoriented staff. Other than that - highly recommended!
Big rooms (executive rooms). Great location. Blend of old world elegance with modern style headboards and neutral colored rooms. Great location for getting around town but staying outside of the tourist circus. The one negative is food, but there are some great restaurants very near.
For the price of the rooms, I was a bit disappointed, but this is still a very nice hotel. The location couldn't be more convenient, with a tube station right across the street. It's also a short walk to Mayfair, Lord's Cricket Ground, Baker Street...even the Beatles' "Abbey Road" scene is only a few blocks away.
The rooms are large by London standards, and well appointed. However, having a room that faces the atrium can be very noisy late into the night, as there always seems to be some sort of party or gathering in the atrium. The food options are good but not great.
Overall, this is a fine hotel, and I will stay there again if I can find a decent rate (I won't pay full price for this hotel). But as someone else here posted, it just doesn't have a 5-star feel. Certainly an above average hotel, but I've stayed at nicer places for less money.
Get the Executive Club member card and enjoy discounts free upgrades etc..., the SPA is great. Love it.
This hotel is placed in a very strategic location just by marylebone station. It is one of the best hotels in London. The room was luxurious and spacious and the staff was friendly. I thoroughly enjoyed my day in the spa. You get the best of everything there. The food in the Winter Garden Restaurant was excellent. Its a good place for a relaxing weekend in the spa and dinner. It was a good experience.
Wow, i really love this hotel. I always visit just to use the Gazebo. What a relaxing atmosphere - the glass roof in amazing - great when the weather is miserable.
Ate at the restaurant on 1/31/12. Went there to get a GLUTEN FREE meal. Wonderful restaurant, beautiful inside courtyard. Elegant meal. Had the beef carpaccio app and an entre of duck breast. Outstanding. I would definitely dine there again.
Highly recommended. It s really nice place to stay, or having drink or meal. The atmosphere is make you relax. And the mostly important thing is very very clean!!!
Great Hotel, great service, very professional, nice Spa, rooms are comfy, food is excellent. All pretty standard 5* but well done. Nice staff. Great wintergarden central area for meetings.
Had lunch at the Langham for our christmas party couple years back. I found the resturant to be amazing and the food exceptional. We had a sunday champagne lunch that went on for hours and we totally full with food and drink. Had a fantastic time and I am trying to get the girls together to go back. It is a bit pricey but definately one of the best hotels I have seen
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