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    • Qype User Bruce_…
    • London
    • 0 friends
    • 11 reviews
    2.0 star rating
    20/3/2013

    I had some substantial work done here, which another dentist commented on as having been very well carried out. However, Dr Cullen is almost impossible to have a conversation with, or ask questions of  it's just his natural manner, but it makes things difficult and awkward  and you often don't get answers to your questions/concerns. His nurse tries her best to be the middle man, and I can understand that it gets frustrating for her. However, that doesn't justify the fact that she speaks to him in an insolent manner  which is embarrassing, to the point that I don't know where to look/what to do, and feel like a spare part; it's wholly inappropriate. Also, it makes the atmosphere stressful  which is the last thing you need. She seems to be very good at her job otherwise.

    Beyond that  everything was much more than fine in the beginning; however, as soon as I complained about something  everything changed. The attitude of all the staff towards me changed, and Dr Cullen no longer had time for me  even when I tried to seek his advice for an ongoing issue. Prior to that, he would really would go out of his way  doing all sorts of things which were truly 'added value', and set him completely apart from the rest. He is also truly a proactive dentist, and was the first in my life to set out a treatment plan and give me advice. Had previous dentists taken such care, I wouldn't have ended up with such a mess in my mouth.

    However, I finally had enough of the 'atmosphere' created at each visit and the fact that they both thought nothing of it, the inability to discuss my concerns, his new couldn't-care-less attitude towards me, and the endless stories each visit about the wonders he'd worked on other people's teeth (which flagged up a confidentiality issue with me  I hope those patients gave their permission, because I would not like photos/details of my mouth to be shown to/discussed with other people)  and went elsewhere.

    I also visited the hygienist several times, and got so frustrated that I chose to visit another hygienist also. She spends a good portion (much longer than the 5 minutes that is on a notice in her treatment room) of the appointment making notes on the computer, which is a waste of time  because she asks the same questions, and says the same things, each appointment. It gets very tedious, and takes up even more of the appointment unnecessarily. The time actually spent on my teeth made me feel as if I wasn't getting value for money at all. Also, the one time I asked for something specific to be treated  I had to ask repeatedly, and it wasn't done effectively  even though it was something easy to resolve.

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From the business

Specialties

The Cullen Dental Practice in London offers teeth whitening, treatment for TMJ, dentures, porcelain veneers, smile makeovers, dental implants, orthodontics, & more!

Dental Bridges
Dentures
Orthodontics
Root Canal Treatment
Routine Fillings
Tooth Removal/Extraction
Wisdom Teeth
Crowns
Dental Implants
Porcelain Veneers
Smile Makeover
Teeth In a Day
Teeth Whitening
TMJ Disorder
Preventative Care and Education

The Cullen Dental Practice is a centre of excellence for cosmetic dentistry in London. At Putney dental clinic we use the latest computer imaging and laser technology to offer world's best cosmetic dental solutions.

History

Established in 1980.

The Cullen Dental Practice operates from 336 Upper Richmond Road, Putney, London SW15 6TL. There has been a practice here for well over 100 years and as such is one of the longest established practices in London. At The Cullen Dental Practice we believe in creating beautiful and natural looking smiles using restorations that are uniquely designed to the individual, while actively promoting oral health.

Meet the Business Owner

Cullen P.
Cullen P. Business Owner

Patrick and Moya Cullen are the principal dentists at The Cullen Dental Practice. They pride themselves in keeping abreast of the ground breaking advancements that have evolved in dentistry, and embrace new technologies so as to be able to provide their clients with the very best professional, cosmetic private dental care.