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  • Within City Limits Collier Row Road
    London RM5 2BH
    Collier Row
  • Phone number 020 924 4000

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    • Qype User Sabira…
    • London
    • 0 friends
    • 4 reviews
    1.0 star rating

    I had my wedding at the City Pavilion, extremely disappointed as you do not get much for the amount you pay for! I opted for the Millennium Suite, which looks stunning in the photos but in reality the venue itself is very filthy and needs a good clean, carpets are stained, main entrance isn't at all pleasing. The lighting could not be any brighter? and had problems on the day. As i entered the bridal room it was full of unwanted furniture shabby bathroom and dresser! I stood up for the duration before my entrance as the furnishings were filthy and I didn't want to sit in my £1300 wedding outfit!
    BEWARE OF GETTING YOUR £1500 INSURANCE DEPOSIT BACK! I still haven't received my deposit after a month of the wedding (contract states cheque is sent after 7 days of event) having contacting City Pavilion Events department staff members stated on two occasions they sent a cheque, they will ring back that day, they left messages to my phoneall a BIG LIE! I wanted to collect the cheque myself, staff stated they are too busy with an event and cannot write a simple cheque? having being assured by another member of staff I can come in any day before 7pm to collect cheque. Extremely frustrating and staff really aren't helpful to add to this there is no accounts department so please don't press 4 as you will be directed to answer phone, a member of staff stated 'it's just a guy that comes in when he wants' in those exact words! This was a real joke and worry. Horrible experience, the last thing you want to do is chase up a £1500 deposit after your wedding, being such a large complex I didn't expect this at all, I have booked halls in past and received the deposit back within 7 days. Extremely bad customer service and untrustworthy, if you are considering to go with city pavilion as your wedding venue PLEASE RECONSIDER!

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