We took a chance and didn't get any other referrals. There were a few issues from ordering to installation but Sureglaze's customer service especially Adam was outstanding. We got a free upgrade to triple glazed windows throughout. The installation guys were outstanding really impressive finish both inside and outside. Don't hesitate book Sureglaze!
I chose this company based on other reviews on the internet, everyone seemed to be giving 5 star ratings and the company apparently relies on word of mouth for new business. It is now over a year since I first had someone round for a quotation, and being happy with the price I decided to go ahead in August of last year. The staff at this point were helpful so the first potential sign of problems was overlooked when I received a call the week before my windows were due for fitting to say that they were double booked and wanted to come the following weekend. This wasn't a problem so the workmen duly arrived to carry out the work which took them into the evening. Everything looked superficially fine but the following day as I began cleaning the windows I found that 8 of the eleven windows fitted had scratches of marks, in some cases, inside the glass. There were several other problems too with some of the pvc fittings. I got onto the company who sent the workmen back around during the week to assess the problem. They went away with a new order for replacement glass, blaming the problem on the manufacturer. From here the problems began to rack up. I have been as patient as possible with this company but at the second attempt, the workers brought replacement glass but not the other parts required. I arranged an evening for them to come around but it was too dark for them to finish the work so yet another date was required. It was hit and miss as to whether they would turn up and on several occasions, on ringing the office, I was told that nobody was coming as it hadn't been booked in properly. The second set of windows needed two of the panes replacing due to scratches like the first and finally, the external patio handle corroded up within a month. I had to be in for workers on 10 separate occasions, although the workers did not turn up on every one of these, the work was finally finished in February this year when I was promised compensation for the inconvenience. Several phone calls more, and various assurances about it being looked into, and that something is in the post, I am no nearer to any satisfaction with this company and would be amazed if nobody else has been a victim of what could at best be described as incompetence.
Triple Glazing - Triple Glazed Windows
Sureglaze UK are a national Installer and manufacturer for triple glazed windows, doors and conservatories.
All products are manufactured using your design requirements and tailor made to suit your property. All sureglaze manufactured products also come CE marked.
Sureglaze offer a national installation service and all work is fully covered with a 10 year guarantee. All installations are also carried out to comply with current regulations and a Certass certificate is also provided on completion of any work. Sureglaze are also a TrustMark approved company and adhere to government approved standards.
Contact us for a free quote.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.