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  • 314 Carshalton Road

    London SM5 3QB
  • Get Directions
  • Phone number 020 8770 1630
  • Business website stova.co.uk
Stova, London by Qype User Client…
Stova, London by Qype User Client…
Stova, London by Qype User Client…

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    • Qype User OisinH…
    • London
    • 0 friends
    • 1 review
    1.0 star rating

    Steer clear of this company, customer service is terrible, the salesman makes unrealistic claims and they work with unsafe contractors, they are not a good company and have appalling customer service, they were very nice until we paid a deposit of £2500 and after this all pretence of good service evaporated, they missed appointments and worse they pushed a system which was totally unsuitable for our needs but obviously netted them a hefty sales commission, they initially stated that they would deal with all aspects of the job including installation and connection to central heating but the person they sent round to connect the stove to our gas system was not qualified and didnt have a gas safe registered company nor was he registered as a company, wasnt vat registered and didnt have an office only a mobile number as he was the only person who could apparantley connect the incredibly complicated system they pushed on us we were left with the choice from Stova to either use him or they would keep the deposit, as he wasnt gas safe registered we had no choice, we complained to Stova and this caused Stova to cease all communication and they said they would simply keep our deposit, this company is not to be trusted and shouldnt be allowed to operate in this manner, we have reported them to trading standards and hetas and are suing through the courts, do yourself a favour and do not use them

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