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    • Qype User guadal…
    • London
    • 0 friends
    • 3 reviews
    4.0 star rating

    very good coffee but little over priced

  • 3.0 star rating
    1 check-in

    I was not particularly impressed with this location. DH and I went here twice in one day because he needed a morning jolt of caffeine and later because it was happy hour (please don't judge, I swear when we are in the US we don't go this often). We had the same cashier during both transactions and she is not what I was used to for a Starbucks barista. I paid with the Starbucks app on the phone and there appeared to be some trouble understanding if the card was accepted or not. This was no big deal and took just an extra minute or two to sort out.

    Later when we came back for happy our we read that the sign specifies ally said from 3pm to 5pm or 6 pm if you are a starbucks reward member which we are (hello 2x in one day!). The fraps were ringing up at fu price and the barista told me to just scan the car because the 50% off came off automatically. Well it did not. She tried telling me that the extended happy hour must not be valid and there was nothing she could do. I again pointed out the Clearly marked sign. She reluctantly asked another associate who informed her she had to press the discount option on the register and a refund had to be issued and the transaction had robe re-rung with no apology for the inconvenience.

    This location was pretty busy and the tables were not cleared very well. I believe this is to be expected given that the location is right next to the Tower of London. We would come back if we had to, but would seek other locations if possible.

  • 3.0 star rating

    Bad WiFi.   Free but dirty restrooms.   Lots of seating.

  • 5.0 star rating
    First to Review

    excellent coffee, excellent cakes  and a service-oriented team of people. At window there is a wonderful sight to tower and Thamse.
    In summary: excellent coffee shop

    • Qype User Soiste…
    • Sydney, Australia
    • 5 friends
    • 248 reviews
    2.0 star rating

    Don't be fooled by the nice interior, better stay away.

    There is no WiFi and staff are rude. I have gotten used to the idea that words like thanks and please should not be part of any self-respecting barista's vocabulary, especially if they are male, spanish and remotely attractive. But shouldn't they be able to make coffee, amigo?!

    It does not matter, most of the people who come here are tourists and unlikely to come again, whether they liked it or not.

    • Qype User tres-j…
    • Cologne, Germany
    • 76 friends
    • 185 reviews
    2.0 star rating

    Worst Starbucks experience in London so far.

    Some of the barista are unfriendly, even rude. One of them cannot even keep in mind what's been ordered and asks for the receipt multiple times in a tone that is beyond impoliteness. If he is unable to handle a crowd, why is he working at a Starbucks at a crowded place like Tower Hill?

    The toilets are a disaster. Sanitation fail.

    On top, on a day with about 35 degrees they had run out of ice. Okay, no surprise considering the weather, but please - can't they be prepared for this on a summer day?!

    The rude barista, mentioned above already, did not even apologize, just saying "no ice, no cold drinks". The younger female saffer however apologized very politely later. She made me an iced latte with their last 3 ice cubes. Thanks to her.

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