Hi. Thank you for the quick response and the excellent service. It was absolutely worth the money.
Avoid this company like the plague! I got them to come and clean my newish carpets I was told they would take 4-5 hours to dry, nope they were still sticky at 11pm that night! by the following morning the smell off my good carpets was horendous it semlt like sickness all over the top of my house, and the rug they supposedly cleaned was still dirty I called them up and complained and was met with the excuse oh it must be because your carpets are wool and sometimes when you wet wool they can smell like s**t!!! then if that wasnt bad enough, the female kept talking over me when I tried to say my carpets arent 100% wool, she left me hanging on the phone and spoke to the technician, she came back stating that the technician had left a note to say that he couldnt get urine out the carpets? URINE? why would there be urine on my carpets? unbelivable, it then dawned on me that the technician had seen my newly bought puppy in the hallway in her crate (so they decided to blame a puppy I had only picked up the previous night for the smell off their chemicals!) I explained that for one there was no urine on my bedroom carpets, and she then mentioned the puppy the technician had seen! I then further explained the puppy was picked up the night before and hadnt even been upstairs! at that she was very confrontational and argumentative, I am now having to wait on a manager coming to my house to inspect the carpets (even if there had been urine you couldnt see it as they are very dark charcoal coloured carpets) to find a solution, in the meantime the smell is knocking us all sick, the carpets all have a horrible sticky feel to them and my upstairs smells like an old peoples home:((( ewwwww avoid they are fast enough to take your cash but wont take anything to do with a complaint from you
Utterly appalling company. I have used them a few times, both for my house and the house that I rent out. The last time they cleaned my house, they damaged my wooden kitchen counters quite badly. Although they didn't want to admit responsibility, in the end they reduced the fee by £40. Assuming this was a one off, and as they did a good job on the rest of the house, I booked them for a pre-tenancy clean, and once again, the kitchen counters are covered with scratches and gouges damage caused when the cleaned the parts of the oven interior.
I pointed this out, only to be accused of lying on both occasions. Both the cleaner and the manager started shouting and accused me of causing the damage myself, they claimed that it was the same damage that it hadn't been repaired and that I was a liar and a fraud. The problem for them is that the first clean was done prior to a magazine photo shoot I sanded and refinished the counters myself to remove the damage before that shoot, and there are a large number of photographs to prove this. I am completely disgusted by their attitude; as I'm getting the counters refinished tomorrow, I was going to write it off and wasn't even planning on asking them to reduce their fee. However, after I was accused of being a liar, a scam artist and a thief (yes, they called me a thief), I asked them to leave my home. I will never, ever use this company again and I would definitely NEVER recommend them to anyone.
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