On holiday from Canada, I ran out of contact lenses. I first tried an optician in a shopping centre at the further end of town and, while friendly enough, the process they described was complicated.
At Specsavers, the people made everything easy - eye test, here's a voucher to save over 50%, and all the tests are included in the £10; aftercare, we can waive the cost of that; appointments, we can do those one after the other; glasses, we can give you two for one at a price almost half of that of Canada. I highly recommend the chain and the people at the Cheltenham branch.
Usually use Cheltenham Boots Opticians gave Specsavers a try. Big mistake.I found the service very poor whether i was unlucky don't know but will not be returning
The Shop itself is large, Glasses well displayed and very good deals 2for the price of one etc.
But my first appointment I was kept waiting for 45 mins. The Gentleman Optician was rushed never acknowledge by name and only really barked one word ATTEMPT whenever i could not give a definate answer to tests.
The girl who fitted my glasses was pleasant enough but when I came to pick up the glasses a week later she had not got the measurements so they were not made(never though to phone me)...When finally got glasses lense fell out 2 days later.Back to Boots I think
Hi I had a really FAB experience at Specsavers in Cheltenham!! The eye test was on time and very efficient and the staff were all really friendly and helpfull. They advised me on all the options of prices of frames and lenses and didn't try to lead me to the most expensive. I was so impressed I booked a 2nd appointment for my 18 year old daughter and 2 weeks later we both have new specs, exactly what we wanted, with no hastle or invconvenience.
Thank you Specsavers Cheltenham my husband will be booking soon!!
Great free hot drinks machine as well!
Not great. Booked a test, they managed to book it in for the wrong week. I didn't mind that so much, mistakes happen, but once I was in there, I was actually quite glad to be able to walk out without them messing with my eyes. The place was messy and didn't 'feel' clean. The staff were sloppy - untucked shirts and loose ties, ill-fitting clothes. I didn't like the way they talked to another customer while I was there - quite abrupt really.
I didn't want these people touching my eyes. I walked out, went over the road to a classier looking opticians called David Clulow and booked an eye test. It'll probably cost more, but think that will be money well spent.