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  • 6 Waterloo Place
    London SW1Y 4AN
    St James's
  • Get Directions
  • Transit information Bakerloo Piccadilly Piccadilly Circus and 2 more stations
  • Phone number 020 7747 2202
  • Message the business
  • Business website sofitelstjames.com

Recommended Reviews

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  • 5.0 star rating
    1 check-in here

    Below is the review I posted on TripAdvisor when I returned about two weeks ago; had to share it here as well if it can help other travellers, particularly since I loved my stay at Sofitel London St. James...

    Just returned from a 6 night stay at Sofitel London St. James. After finding this hotel on tripadvisior, researching, and reading the positive reviews, I am extremely satisfied that I stayed at the Sofitel London St. James, especially for my first visit to London. The location is ideal for sight seeing as many attractions were within walking distance.

    From the moment I arrived, I was impressed by the beauty of hotel and the service I received from the staff. Laura at the front desk provided superb service; my welcome and early check-in was ideal, particularly after a long flight from Toronto and travelling solo. Throughout my stay, the staff always made me feel welcome and the conceirge was always friendly and helpful.

    My Luxury king room on the second floor was perfect with a nice view. Women, if you are travelling from Toronto, be sure to bring an international voltage converter if you bring hair tools like hot rollers. Other than that, my room was spacious, comfortable and beautiful.

    I used the gym several times during my stay and also their award winning So SPA. Suzette was extremely helpful in booking my massage and during my spa visit where I brought a guest. We both had the 60-minute In-Deep Relaxing Massage, used the steam room, and had champagne in the lounge. I suggest requesting my massage therapist, Yuki - one of the best massages I have ever had...

    Thank you Sofitel London St. James! You have truly helped made my first visit to London a wonderful experience.

  • 4.0 star rating
    1 check-in here

    Awesomely close to Piccadilly Circus, with tons of amazing shopping. Hotel is clean and the service is excellent.

    Breakfast is fantastic especially if you get served by the best waiter in town KRASIMIR  he is the jewel of the restaurant. Towards the end of my stay we were helped by another lovely waitress, Marime. She was so kind and attentive!

  • 4.0 star rating

    To begin, this is a review of the afternoon tea at the Rose Lounge of Sofitel -- not of the hotel stay itself.  

    This was my first afternoon tea in a long while, and it did not disappoint.  First, they had a small but a good selection of tea.  I had the Mediterranean Rose, and it was the perfect way to ease myself into a Saturday in the hustle and bustle of central London.  Second, they offered a solid selection of pastries and sweets to accompany tea.  The four of us couldn't finish all that was served, and the raspberry macaroon was the best macaroon I had ever had.  Third, the venue was small but cozy and posh with great service.  I'd highly recommend this place if you're meeting up with a close friend for an engaging chat.  Finally, price was relatively acceptable: the tea+pastries course cost 30 pounds and had we added cocktails at the end, it would have been 35.  Of course, this is not a small fee, but for a once-in-a-while experience at a posh hotel, I think it was worthwhile.

  • 5.0 star rating

    Sofitel St James is a beautiful hotel with great customer service.  They really go out of their way to help you feel at home and welcomed.  Some times customer service helps certain hotels elevate although they lack in other areas.  This was not the case with Sofitel:  The hotel is beautiful, our room was also spacious with a great bathroom, and the location is very close to the Westminster Bridge and the Buckingham Palace.  You may not have to take a taxi throughout your trip because everything you want is located about 10-20 minute walk from the hotel.  We also had tea at the Rose Lounge.  That was a great and relaxing experience.  We had the seasonal Darjeeling tea.  The room-service was also good.  We will definitely come back.

  • 5.0 star rating

    You couldn't ask for a better location. Very close to Piccadilly Circus, lots of shopping, and  great sights. The service was excellent and the staff was warm and welcoming. The room was ample and comfortable. Would certainly do again.

    • Qype User cire2t…
    • London
    • 0 friends
    • 3 reviews
    3.0 star rating

    Sofitel is really amazing. The
    rooms are not so expensive, very elegant and classy. And the bathrooms are full
    of nice products. With lovely décor and nice atmosphere. It really feels more
    like home. The foods are very delicious and unique. And the staffs are very
    friendly and attentive.

  • 5.0 star rating

    I love this hotel. Located in the old Cox and Kings bank building this hotel combines the best of historic architecture with all the modern amenities that a business traveler is looking for.

    This Sofitel is conveniently located in London's West End, near to St. James Park, Trafalgar Square and Buckingham Palace as well as all the shopping on Oxford and Regent streets. The award winning restaurant Brasserie Roux (another review for another day) is located right off the lobby and the St. James Bar with is cushy sofas and chairs is the perfect place for that night cap with friends. There is also the "Rose Lounge" which, while very feminine, is a great place to have your afternoon tea, or relax with a glass of wine after work.

    Rooms are not inexpensive (about $367 US a night) but they are good sized by European standards and the bathrooms are stocked with nice products. I also liked the small desk area in the room which was perfect for pulling together last minute business details. And those beds!  Don't even get me started.  I loved sliding between those silky sheets and pulling up that duvet every night I was there!

    The concierge desk is top notch- able to get tickets and reservations for just about anything that you desire. And willing to take that extra time to make sure you know where you are going when you head out. And they are the first ones to greet you when you return to the hotel and to ask about whatever adventure they sent you on.

    I love London. But London and a great hotel is just the icing on the cake!

  • 5.0 star rating

    The bar in this 5* hotel is a real gem for those who appreciate a good cocktail!
    I would recommend "White crush" to get you started... and then you can figure it out on your own

  • 5.0 star rating

    I stayed here last weekend during my first trip ever to London.

    For sightseeing, this location was good because most were 3 or 4 tube stations away.  Located off of Picadilly Circus station (less than 5 minutes walking), I felt that it was located in a convenient area for young people.  Picadilly area has many shops open late with lights (and even few casinos), and you can truly get that party feel during the night hours.  Of course, if you are a bit older, perhaps you would opt out for more quiet area.

    My room was in the corner, so it was quiet.  At the time of this writing, they are currently doing some remodeling inside the hotel and therefore gym is unaccessible.  However, the hotel offers complimentary pass to nearby gyms for guests to compensate for this inconvenience.

    I can't really compare on price and value because this was my first trip out to London, but I felt that I got my money's worth from my stay :-)

  • 5.0 star rating
    2 check-ins here

    Great hotel, got s a beautiful room, not much a view:

    * Great shower pressure
    *Gorgeous bathroom
    * breakfast is delicious
    *great location - near Piccadily Circus tube station (and close to a Spar to pick up water or snacks)
    * stuff super friendly

    * Expensive, but how can you blame them for such a nice hotel

    I would LOVE to go back here had a great vacation there!

  • 5.0 star rating

    Wow!  We stayed here at the St. James Sofitel last year twice on the same trip.  We stayed for a night on the way to Italy, then again 2 weeks later on the way back (we flew through Heathrow).

    It was fantastic.  We arrived VERY early at about 7:30am after a long long flight from the US, and we very happy when the staff greeted us and gave us our room at that very early hour.  The room itself was a little cozy but it had a fantastic bathroom.  It was actually just perfect for my wife and I.

    The location couldn't be better.  You can walk just about anywhere, and the underground is just about 2 blocks away.  The concierge was top notch.  Very knowledgeable and quick to make suggestions.  

    On the second trip back, we were upgraded to an absolutely huge room which let us end our trip in a great way.  The last morning here we had breakfast in the Brasserie Roux, which isn't cheap, but a great splurge breakfast.  There ARE some much cheaper alternatives within a block though.  Cafe Mario and Apostrophe are both within a 2 minute walk and great.

    This is the ONLY place I'd want to stay in London.  It's not all that cheap, but definitely worth it and the service is top-notch.  Honestly, I booked it on Priceline and got great deal (around $200 US), but I would pay full price to ensure that I had this hotel the next time around.

    Am I gushing?  Yes!

  • 4.0 star rating
    1 check-in here

    4.5 stars for one of the nicest staffed, excellent location, and boutique-y type of hotel in all of London.  OK, that last part of quite presumptuous because we have not stayed in other hotels in London.

    It didn't get a 5 star from me because we have stayed at nicer and more luxurious hotels in the past and because as much as we liked the hotel and this isn't their fault per se, the loss of electricity twice was kind of a bummer [once was unexpected and the second was scheduled and they did let the guests know ahead of time].  The other thing was the turn down service.  It was inconsistent on when they would do the service each day.  Sometimes it was 7PM, other times it was 8:30PM or even 9PM.  OK, now I'm just being snooty and splitting hairs and probably just being obnoxious.

    The rooms were quite comfortable and modern.  We had bathroom items from Hermes, the shower had great water pressure [maybe even a little too much from the rainfall shower head!].  But more than that, I think what stands out for me is the service.  The service in this hotel is what you would expect for a place like the Sofitel.  We've never stayed at another Sofitel before, but staying here made me want to try other Sofitels around the world in the future.  The eager to please staff, the knowledgable concierge, and the service in their restaurant was just outstanding.  

    Last, but not least, free WIFI all over the hotel [lobby, hallway, in room] if you're a guest.  Nice touch.

    Great hotel, great location, great staff.  Keep up the great work Sofitel!

  • 5.0 star rating

    I love staying at boutique hotels!!  They feel more like home.  Sofitel was amazing.  The rooms were spotless.  Decor was lovely.  Staff was helpful and always smiling.  Oh, and felt like I melted into my bed each night.  Soooo soft!!  

    The hotel was conveniently located by the tube and catching a cab was a breeze.  Plenty of shops, parks, and restaurant to walk to as well.

    I'll stay here again!

  • 5.0 star rating

    It was my first business trip to London - meaning I would not have a chance to stay such a nice hotel on my own. Comparing other hotels I stayed - Holiday Inn and Hilton - this is the nicest one of all, which is understandable considering it's price tag.

    Coming from US, the first thing you notice is how you are treated as "ladies and gentleman" in a true meaning at this hotel. Whatever I ask for, even a tiny thing like such as scissors to cut a price tag of a brand new shirt, staple for my work docs, outlet adaptor to use US cell phone charger, their response was "absolutely" without second thought. It applies to every single staff I have spoken with.

    I especially liked a tea room with pinky, rosy, comfy chairs and tea tables used for a little waiting/meeting area, which made my meeting with clients very pleasant and comfortable.

    I will try their good deal spa this weekend - including steam sauna and a la carte massage for GBP 80 for 1, 150 for 2 persons.


  • 5.0 star rating
    First to Review

    My favourite Hotel in London. I stay here whenever I come. In particular I like the design of the rooms. Anything but overloaded. a bit minimalistic in design, but lacking no comfort.

    Expensive, but on a comparative level good value for the money.

  • 5.0 star rating
    1 check-in here

    Five stars for the service and atmosphere in the lounge bar. Excellent place to seek refuge from the unwashed touristic masses, have a coffee & a cocktail, regroup and get on with your day or evening. Thank you.

  • 4.0 star rating

    I love the Sofitel. This particular one is in an excellent location. You can fall out of the hotel and are close to so many things.

    The service is excellent. The rooms are lovely and the beds are so comfortable.

    I really enjoyed the food in the restaurant. The gym at this Sofitel is so nice. The spa is really beautiful. They just opened the spa a few months ago and I found the technicians to be professional and experienced.

    I knock of one star because the concierge service is horrible. We traveled to London over the Christmas holiday which is a difficult time in London because a lot of places are closed. We left our Christmas Eve dinner open and asked the hotel for recommendations. Much to my surprise, the hotel couldn't come up with anything. I went online myself and found a perfect little place for dinner. We weren't asking for anything fancy and didn't give too many particulars. This is not something that I should be doing on my vacation. I have to sit on the Internet looking for places to eat? I don't think so. On another occasion, the concierge told us the WRONG BUS LINE to take to go over to the Tate Modern. We ended up in a dodgy area due to his lack of explanation.

    All in all the Sofitel was a great experience, however, be cautious in using their concierge.

  • 5.0 star rating

    Sofitel is a french owned hotel, so though in London, their employees speak french and their restaurant serves french food.. totally threw me off but it was a good surprise for me :)  The standard room/bathrooms a tad larger then standard french hotel rooms, but they have some awesome features, for example:
    - The fix your room twice in a day, for the 2nd fix they actually prepare your room for bedtime (get your blankets, slippers ready, etc)
    - Newspaper delivered to your door every morning
    - a special switch at your door which sets a light outside your door for 'do not disturb', rather than the sign you normally hang
    - beds are the most comfortable that I've ever stayed in compared to other hotels throughout europe
    - the rooms are lavishly furnished and very comfortable
    - and the most important: restaurant MENU is THE best :) I love french food so this was a big plus for me, food quality was great

    Sofitel is located about a couple blocks from the main streets so it is in a very convenient location, yet away from the busy streets

  • 5.0 star rating

    Truly impressed with the customer- first service, the luxurious amenities, and the perfect central location.  Just back from a week in London for R&R with my wife and met all the criteria for wanting to return to here for my return trip.  Have traveled to lots of global destinations, strong recommend.  We found it from TripAdvisor and would definitely rate 5 out of 5.  Nice job!

    • Qype User greg_…
    • Swindon
    • 0 friends
    • 8 reviews
    4.0 star rating

    Sofitel St James is centrally located - 5 minutes walk from both Piccadilly Circus and Trafalgar Square - meaning it is accessible by tube. Whilst on a main thoroughfare, I would recommend taking a map unless you know London well. It's quite easy to take a wrong turn.

    My wife and I stayed here for a weekend in October 2008. We found the staff to be very accommodating without being intrusive. The public areas were simple, but impressive. The interior had been sympathetically furnished to complement the archtiecture of the building. The rose lounge is unique and makes you feel as though you in someone's home, rather than a chain hotel. The bar, overpriced as you would expect, is pleasant enough for a drink before going out or when returning. All very comfortable and secluded. The restaurant obviously has a good reputation, but with so much selection in the area, it didn't really appeal sufficiently for us to eat there.

    The rooms are tastefully furnished - genuinely antique furniture and the bed was wonderfully comfortable. Most impressive was the bathroom, which defintely has a wow factor. It ticks all the boxes for a romantic weekend. It would be fine for those on a business trip, although some people might prefer a larger room. The views are pretty uninspiring - in our case overlooking a flat roof.

    Sofitel represents decent value for money in the area. I wouldn't say it is truly outstanding, but delivers everything you would expect for a hotel in this price range. Would stay again and recommend. However, if you are looking for something really special, I suspect there are better options.

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