Service at reception and housekeeping/room service is a 2.
Service in breakfast room is a 4.
Room itself is a 4.
Location and Concierge services deserve a 5.
Located about 4 short blocks from Green Park tube station on the Picadilly line. This line is popular and we walked to Buckingham Palace by taking a short walk across Green Park which was across the street.
We had a suite on the upper floor for 4 nights and had a view of the Park and could see Buckingham Palace (the top section). A suite is a very large room with a large bathroom, but not a separate bedroom. The bathroom is very nice with a rain shower and separate tub and 2 sinks. Many amenities are provided (toothbrushes, loofah, cotton puffs, etc...). But, there is no outlet for the hairdryer in the bathroom. You have to dry your hair in the room, and it was difficult when they provide a short coiled cord. Double paned windows kept a lot of noise out, and I use earplugs regularly anyway, so noise was not an issue.
Breakfast buffet is good, but could be better. They offer many many choices, but some are not cooked very well (because it is cooked en masse) thus I skipped a lot. They have fresh fruits, canned fruits, deli meats, breads, sausages, mushrooms, scrambled eggs (looked icky), french toast (soggy), hard boiled eggs, yogurts, porridge with sides, and all kinds of juices and smoothies. I'm sure you'll find something you'll like, but it was sad that some of the items appear to be a waste (french toast and scrambled eggs and bacon). It would have been a 5 star experience if everything they offered was done well and in smaller batches.
Housekeeping is inconsistent. They skipped us one day, which was fine by me, except I wanted more coffee and milk. We asked for some and some days, they take a very long time to bring it up. Also, reception downstairs is not the friendliest. They appear professional, but friendly and warm, they're not.
Concierge was very helpful and fantastic helping us making dinner reservations and providing directions, hours of operations for many sites, etc...
An older hotel that has not had a facelift in a long time. The Palm Court is elegant and a great place for tea in the afternoon and cocktails in the evening. The actual drive up entrance is around the back via Brick Street. If a taxi drops you off in front on Piccadilly you have to drag your bags through the Palm Court and up the stairs in the back. Great location across from Green Park. Friendly staff. Rooms are okay. The bathrooms are old and many don't have a proper modern shower. The drapes don't fully seal out the light if you intend to sleep late in the morning.
Bracewells for breakfast is okay. A decent buffet but poor service if you want something made to order. Citrus is mediocre for lunch and dinner. Best bet for those meals is one of the pubs in St James or Mayfair.
Security is spotty at night. I was robbed literally standing on the front door step one evening.
I give this hotel one star for the location.
Other than that everything pretty much sucks.
The bathroom is old and dirty.
The carpets old and dirty.
The tables old and dirty..
You get the point everything is old and dirty.
The ladies at the front desk were rude.
One of the lady tried to charge me twice when I have prepaid for my hotel.
The walls are super thin. You could hear just about anything. If you are trying to get a good night sleep here... We'll you could forget it.
My first room was extremely small. When I used the bathroom the toilet was broken. I called and told them my situation, we'll it took them a very long time to come take a look at it...
The be was almost against the wall wth one chair, table and tv. The room is about maybe 200 to 300 sqft. I felt like I couldn't even move.
Not only was it small.. It came with a musty Old smell. Over all just gross.
I got my room ingrates to a bigger room. Yes it was a little nicer. Maybe only the bed. Everything else was still old and it stunk.
Now my room is facing the street, so I can can hear everyone talking and screaming outside on a Friday night.
At least I get wi fi right? No... I paid the ridiculous amount for their wifi, and realized there was not wifi connection in my room since it was so far away from the rest of the rooms.
If I were you I would save your money and go find yourself another place to stay in London. There are many nicer hotels for just about the same price.
I stayed here previously but had a much poorer experience this time around.
The hotel is old and parts of it are beautiful and old - other parts just feel rundown. Walking into the hotel from Picadilly through the atrium - that part of the hotel is beautiful. The rooms feel old - the carpet is pretty worn down and must not have been updated in a couple of decades. There are parts of the hotel room that I appreciate - the large-sized rooms, the king-sized bed and the heated towel rack in the bathroom. What I appreciated least about the rooms was the thin walls; I could hear most everything from my next door neighbor's room the first night and the music from the wedding reception the second night. I thought it was pretty ridiculous how clearly I could hear the music on the second floor and that it wasn't scheduled to stop until 1 am. I thought about asking to switch rooms but I was too tired and didn't want to move my stuff (also scared I would get a louder, worse room). Sleeping pills + white noise app + ear plugs finally got me to sleep.
Next disappointment was the front desk staff which I generally found to be curt and unhelpful. When I called about the loud music, the woman at the front desk said, "I'm surprised you can hear it on the second floor" - no apology, no offer to resolve the situation if I has trouble sleeping. When I checked out the next day, I let the bellboy who was helping me with my luggage that it had broken a few days earlier - he said, "I wish we had known - we have individuals on staff who may have been able to help you fix it." When I checked in, the woman at the reception desk saw me struggling with my broken bag; I only remember it clearly because she looked at me with such disdain and didn't offer a kind word when I checked in.
Lastly, internet access is 15£ per 24 hour period. Highway robbery.
The only saving grace is that I booked this on points. If I had paid actual pounds, I would have been livid.
The website for this hotel says the rooms are "decorated in a traditional charming English style" instead I found them to be decorated with stuff more suited to an episode of Storage Wars or a swap meet. I know the UK is in pretty bad shape economically but dearest Starwood, there's no need to reflect it in the room decor. As I opened the door to the room my heart sank, the only thing that looked nice was the bed. The tables and carpet looked in bad shape and I was half expecting to see some graffiti left by Charles Dickens. The bathroom looked like it hasn't been refurbished since the Victorian age and smelt the same too. This is not what I expect from a £150 a night hotel and I called to the front desk to complain. According to the manager there were no more rooms available so I had to put up with this one. Standard script.
I was pretty jetlagged and I managed to get a good nights sleep. The breakfast area wasn't bad as things go but they were serving what I thought was oatmeal (porridge) only to find that it was infact scrambled eggs. What kind of eggs do they use to make grey scrambled eggs?
If this how Starwood likes to treat their "Preferred Guests" then heaven knows how they treat guests they don't like! The only saving graces were the welcoming staff on check in and the fact the Wifi worked.
Not impressed and won't return to this location.
Here's what you get at the Park Lane: A bad third world hotel experience at first world class London prices!
A sampling of exchanges with the Park Lane staff:
"I'd like a non-smoking room." "All rooms are non-smoking, sir." The reality: there were plenty of guests who routinely smoked.
"I'd like a quiet room." The reality: in the creaky, old hotel, you can hear everything and I mean everything through the walls.
To the "concierge" at 9 pm last Sunday night: "Could you check whether Heathrow flights have been delayed due to the storm?" "Oh, I don't do that, check with the business center" The business center has no one there. Went to front desk, where the lovely but clueless young ladies referred me to the "concierge" once more.
While it actually has OK food, the breakfast room is dreary, poorly lit and tacky to boot with its gaudy mirrors, cheap chandeliers and formica faux wood siding combined with the elegant old parts of the original hotel. Is this a Las Vegas hotel dining room?
To Park Lane management: Kindly train your staff and if they are untrainable, please fire them. And also do a renovation.
SPG Plat used my SNA to upgrade to a one-bedroom suite -- it was lovely, and larger than expected. Too bad that there wasn't a view from my suite, other than looking onto some other rooms windows and such.
Yes, the rooms in this property feel a bit dated and as others have mentioned possibly smell - -but it's kinda part of the charm.
The location is amazing! Basically if you take the tube to the Green Park stop, you just exit onto Piccadilly turn left and head west about 3.5 blocks or so.
Be careful though when taking a shower that you don't adjust the large rain showerhead... I tried that and it broke off and landed on my foot! Hurt pretty bad.. LOL and two weeks later my foot is still black/blue.
Staff was friendly... and the front lobby bar is beautiful during the holidays! :)
"Technically"... as an SPG member I prefer the LM Piccadilly, but this property takes less SPG pts.
We had a delicious afternoon tea here. Service was impeccable. The servers were keen to make us comfortable and seemed to enjoy sharing their knowledge of the teas with us. The entertainment was provided by a live harpist playing hits like the theme song from "Skyfall" which was quite funny and enjoyable.
The bill was fairly reasonable (we didn't get any champagne) at £39.
I can't recommend this place enough for an afternoon tea - and if you're a tourist, it's just next to some pretty major london must-sees like the Palace.
My room was much bigger than the W London. Plus plus plus! I feel like I can actually breathe more here. But to be fair, I did upgrade to a suite, so it was bigger. There was a separate living room that I never really stepped into, but I like that both the bedroom and bathroom were spacious.
The hotel staff was ok... Comparing to the W London, the staff was definitely not as friendly or helpful - very unfortunate in my opinion. According to my British friends, the Park Lane is a nice hotel, in a good / wealthy area. I have to say, I do feel safe at night but at the same time things close early here. The area is not as lively as the area by W London. The location seems to cater to different crowds.
The breakfast here (Brucewells, I believe) was ok. Not amazing but not terrible.
I did find it odd that the entrance to the hotel on Piccadilly Street / Road is actually the back entrance. You have to go into a small street to get to the front entrance of the hotel.
I do like the outside of the hotel on the Piccadilly side, nicely constructed and decorated.
Disclaimer: This review is for afternoon tea at the Palm Court inside the Park Lane Hotel. I haven't stepped foot inside a guest room.
Okay, with that out of the way. In the infamous words of Janice, Chandler Bing's annoying girlfriend who just won't disappear:
OH. MY. GOD.
All I want to do anymore is eat obscene quantities of the scones and pastries I was served for tea yesterday.
The Park Lane seriously took tea up a notch with their homemade raspberry-cherry jam and pineapple-melon jam, homemade lemon-lime curd (sublime), and out of this world pastries. They remembered our request for vegetarian sandwiches, and the choices were delicious and inventive. The service here is second to none. The tea selection is extensive and includes some unusual choices as well as old favourites.
At £29/person, it's reasonable enough that you don't have to feel guilty about the splurge. And my god is it worth it.
Also, afterwards, have a poke around the public spaces. The hotel is a wonderfully preserved example of Art Deco architecture and design.
Sis and I stayed here on our last day ... The entrance to the hotel is in the back, at least where the cab dropped us off... which was a bit weird.
Upon walking into our room... it seemed like it was remodeled to some extent... but sis and I figured that our room used to be a "smoking" room... because it leaked / smelled.
The bathroom was spacious but it smelled... they have a bidet... which my sis and I opted not to use... it's just weird especially its in the hotel. The shower wasn't as nice as the W in Paris... but who am I to complain? =)
Overall... definitely a place for smokers or someone who isn't sensitive to smell... its old and it smells... so be careful...
I initially was going to give this hotel 3 stars, but after an absolutely wretched stay at the shabby Hilton Olympia, I realized just how good the Sheraton is compared to other London hotels. You can't really expect quality for your money in London. Like NY and Rome, high rent and guaranteed tourists mean that you pay much more for less compared to other cities.
The prices here are fairly high (although I won't complain, because I redeemed reward points for my night) and you don't get the luxury for the price that you might expect elsewhere. But your stay at the Sheraton will be comfortable, the location is perfect, and the very helpful and friendly staff will make your trip easy.
The location is great--the Park Lane is in upscale Mayfair, a few blocks from all the West End theatres, Buckingham Palce, Hyde Park. I really don't think you could ask for a nicer, more pleasant neighborhood to be based in during your London stay.
The décor is nice, although the hotel could use some updating and renovating. The bed is extremely comfortable. The bathroom is small.
It's a shame that the Sheraton, like most first and second tier hotels, doesn't offer free wireless. Why is it that budget hotels like the Holiday Inn Express offer all sorts of free amenities (wireless! a cinnamon roll!) but if you pay $300 a night for a room, you'll be nickel and dimed for anything additional. You even have to pay to use the internet in the business center. I'd recommend going up the street a block or two to use the free wireless at the Pret a Manger, instead.
There seems to be a trend here of Americans staying at this hotel on Starwood points. Maybe that is why my room (booked the same way) was on floor #1 with a view of a wall and buzzing ventilation shafts right outside the window. It could also have to do with the fact that it was the same week as Wimbledon, the first of this years Royal Garden Parties at the Palace, and several other large events. The hotel was completely sold out (as were most in the area) and the staff seemed to be struggling to meet the demands of a full house. And the full house meant no Starwood Gold room upgrade. I did get free bottled water though.
The entire time the staff remained friendly and attentive. They did move us to a room on the 6th floor the next day (though not until 6:00 pm). The new room was slightly smaller, but quieter - well worth the trade - and the view from the new room was of a nicer wall. Also, the second room had a warmer, more comfortable feel to it even though it was slight smaller.
The bed was quite comfortable, the shower worked well, and the elevators didn't take too long to arrive. What else do you need? An interesting quirk, if you wanted the iron to go with the ironing board in your room, you had to call for the iron. If you wanted the complimentary coffee/tea set, you had to call for that too. Also, the air conditioning is a stand-alone unit in the room - and it was definitely needed this week.
Overall, I am happy with the hotel. The 12K starwood points per night isn't too bad - especially when the Park Tower is 20K per night. The location and surrounding area is pretty good - across the street from Green park, by Hyde Park, and surrounded by nice places that are easy to walk to - Nobu, The Dorchester, El Pirata, and even the Playboy Club (next time). It's an easy walk to 2 tube stops and taxi's come fairly quickly.
oh - the Internet access is 15 GBP for 24 hours (ouch). but if you go to the bar downstairs and get a drink, you get 1 hour for free.
So this time they get 4 stars (but it probably would have been only 3 if we were stuck in that first room).
I have stayed here multiple times because it is part of Starwood Hotels. My husband is Starwood Platinum so we always get upgraded to a suite. The first thing one notices when you walk in the lobby is the smell of mildew...not sure what that is all about but it stinks.
The bar area is SMOKEY...but I haven't been there since the smoking ban so I guess that is not an issue any longer.
It is across the street from Hyde Park and just a short walk from a couple tube station.
I really like this place! The Art Deco style is full of character and the service from the staff is what you'd expect of a place like this. The lounge is a lovely place to relax and they serve some good sandwiches and lovely tea :)
We stayed at the Sheraton Park Lane hotel for one night in March. We arrived at 2:30pm. We took the tube from Heathrow airport and arrived hoping to get straight into a room. Check in time is 3pm but we didn't get into our room until 4pm. We did receive an upgraded room, but that was because we are Platinum Sheraton members. We were given one round of free drinks at the Palm Court bar, but that really doesn't make up for a 90 minute delay.
The lobby is small and there are very few places to sit (while waiting for family members to check in). When entering the hotel from the Park side (which absolutely feels like the most used and recognizable side) you have to drag your bags through the Palm Court restaurant. There are NO ramps into and out of the sunken restaurant/lounge, so you end up dragging bags DOWN then UP stairs all the while passing people having afternoon tea. It is such a bizarre set up. There are NO bellmen to meet you at the entrance. I thought we must have missed a sign or just been unusual in our choice of entrance. While staying at the hotel for 36 hours, I saw numerous others have to deal with the same awkward situation. Also, who wants to have afternoon tea with weary travelers lugging their bags through the tea room?
The room: The room had a single queen size bed (very comfy!). Our third adult had to sleep on a sleeper sofa (you could feel the bars through it). Our room was clean and had probably been redone recently (compared to the other reviews on this site, we must have gotten a new room). Our room was on the 7th floor and faced the park, the eye, Big Ben, etc... It was a spectacular view. The room was classified as a suite, but it had NO tea/coffee making services. We had to call down to get a tea making service (2 pound delivery charge). Be careful... the shower is SUPER slippery and the tub has very high sides (hard to get in/out of).
Transportation to hotel: If you are coming from Heathrow, do not waste your money on the Heathrow express! The underground (on the Piccadilly line) takes you directly from Heathrow to the Green Park exit (just a 5 min walk to the hotel). If you take the Heathrow express, then you move fast and have fewer stops BUT you have to change trains! So, don't take it. Just take the tube. It's about 4 pounds per person for a single.
When you are moving about the city, purchase a day pass (about 7 pounds) and you can use the tube all day. You can also purchase a 24 hour pass onto the tour bus (there are a few different ones). You can hop on and off as much as you want throughout the day. The tour buses stop at most of the major attractions. You can easily walk to Buckingham Palace from the hotel (changing of the guard every other day). You can also easily walk to the Marble Arch. Everything else is easily accessible by tube or bus.
This hotel is expertly located in the city, but it does NOT feel like a 5 star hotel. It feels like an old hotel with a great location. Check in wasn't impressive but the concierge was excellent. He always greeted me with a smile (even the 6 times I bugged him during our 90 minute wait for a room).
I'd recommend this hotel because of its location but it costs too much for what it is.
My upgrade to an executive suite was totally unexpected. Perhaps I owe it to my SPG gold status?
The property is evidently historic. Upon entering from Piccadilly past the foyer I stumbled into Palm Court, the property's most opulent and decadently appointed lounge. Apparently I had stumbled in during tea time. Apparently 6 o'clock in the evening is still qualifed as tea time.
The front desk staff was courteous and polished in a way only Brits can deliver. The same can be said of the concierge.
At 10,000 SPG points per night in what appeared to be a 600 sq ft room in the edge of embassy row, it's an absolute bargain.
A ten minute hike eastward leads to the bustling restaurant and theatre district of Soho and Chinatown. A fifteen minute trot west to Harrods and hookahs in Knightsbridge. Green Park station is also just around the corner right behind your neighborhood M&S and Pret.
This is my favorite Starwood hotel and is usually where I lay my head when in London. The rooms are really huge, and the bathrooms are to die for. C'mon, in what other hotel in central London can you get two-person showers and a two-person bathtub in one room?
In fact, I have a couple of friends who live in London, and when I'm here they de-camp from their flats to stay with me. :)
Staying here on starwood points and, as other reviewers previously noted, we got stuck on floor 2 with a view of a wall.
Room is small and even though the hotel has an art deco theme, it seems old ... in a bad way. This place could use a freshening, new paint and carpet would help.
Plus, the a/c is currently out hotel wide and it's the middle of August. Not fun.
Second all the comments on no free Internet or wifi, even in the lobby and in the business center. Ridiculous.
I "used to" stay here, but no more. I have to agree with Cheri A G. Not only the lobby, but also the hallway and rooms smell, too.
I always got their suite, but...it's old and smelly. Not classic old, it's just old. One time, I tried to turn on A/C (was surprised to see they had A/C in such an old hotel), but it was too loud and I could not hear my TV.
The marble bathroom is humongous - it's probably the size of standard hotel room in New York. The location is good and convenient - there are a couple of pubs nearby within walking distance.
If they do decent renovation job, it would be a really nice hotel though...
Great location. A short walk to the Green Park Underground Station. The hotel could use some room remodels. The decor is dated and the room shows the age of the hotel. This was not a surprise as I had read a number of reviews that mentioned this. I was fortunate to get an upgraded room and had a very large room. As an SPG Platinum I received free internet and breakfast. The breakfast was good, not great. Seeing that I was in London I did not have high expectations for the food. Considering the meals were free I cannot complain. If you are expecting an American style hotel you will be disappointed. However, this hotel is on par for many of the hotels I have stayed at in Europe. I would stay at this hotel on a return visit.
Felt like a rock star.
The service was phenomenal! Yes, I'm SPG Platinum, and yes, maybe that had something to do with it. But I've had a lot worse from Sheraton hotels (the Sheraton in knightsbridge has notably worse service, and the Sheratons back in the US simply cannot compare to the Park Lane).
My experience began with the concierge. Extremely helpful, stored our bags for us without question, gave us directions and looked up our train information for us. What more could we ask for? Check-in was quick, polite and welcoming. And the room was great! Huge king bed, sofa, lots of extra space, two sinks in the bathroom (my girlfriend's favorite part), a bathtub AND a shower, and - best of all - a heated towel rack. All for 10,000 starwood points.
We needed them to send up scissors, toothpaste and bubble bath liquid - all three were brought up to us in a matter of minutes. We needed them to recommend dinner places, and they recommended several excellent restaurants. Overall, the staff made this place one of the best hotels I've ever stayed at.
It's not the most convenient (reception for some reason is all the way in the back of the hotel) or the cheapest (the breakfast setup was ridiculously expensive) but it was a great place to come 'home' to at the end of the night.
I stayed here on a business trip I took last week to London. The two main reasons we chose this hotel was (a) it's in a great part of the city and (b) there was a fantastic charity ball held there that we happened to be invited to. high fives!
Beautiful decor, the room I had was huge for UK/European standards. The bar & lounge area near the lobby was accommodating and enchanting. Now, I wouldn't normally use the word enchanting... it sounds fake, right? I mean, how can ANYTHING really be enchanting. But it was... I felt like Cinderella in my gown walking into this lounge and then downstairs to the ballroom.
The service was pleasant. I spent time in the business center using their prepaid Internet service. The concierge/host was very helpful and kind. If I can ever afford to stay here on a personal holiday, I certainly will. Very nice-- it was once in a lifetime experience for me. :o)
The only thing this hotel has going for them is location (hence the extra star). Everyone is nice but overall one can't expect much from a Sheraton. The concierge was helpful in getting us theater tickets so that was good. But we called the front desk to ask about internet - they implied it was free. When I called later and talked with a different front desk person they said it's not - kind of annoying and should've been reimbursed. My hotel room was terrible in that it was small and one side of the bed was against the wall - really didn't like that. Others that stayed at the same hotel said they had a different room set up. It's not a comfortable/ideal place to hang out and lounge after a long day of touring. I would definitely stay elsewhere next time.
Beautiful old hotel on Piccadilly across from Green Park, now Sherton- and SPG-ized to have good water pressure and modern amenities. A few minute walk from the Green Park tube station and easy walk to a bunch of neighborhoods, Park Lane is central and convenient.
There were a few things to keep in mind for those who might be less free with time... there was one elevator in operation... not a huge issue in general but for those who are used to more modern SPG properties... Also beware the noon check out time, as 11:45 AM usually means a 10-15 min line in their cubbyhole of a reception area.
Location, Location, Location...
Words could never be truer when it comes to this establishment. But in my book, that's pretty much all this place has going for it. It's getting a little old. The room decor was nothing special and had a dusty feel to it. I honestly felt a little unclean staying here. Which was however washed of with probably the most amazing, albeit environmentally terrible, shower water pressure I think I've ever felt.
There is a very chill lounge when entering the hotel but that is probably the only cool element in the place. Stop buy, have a drink, check out the working girls, can't miss em, an stay at the Covent Garden Hotel or anywhere else.
If you can get it for $50 USD, maybe, MAYBE a good stay for the location.
This is one of the best hotels I've ever stayed in. It is truly a five-star hotel and you will feel (and be treated) like British royalty. The Palm Court is breathtaking and afternoon tea is a must. When you dream of a storybook grand hotel, it's the Park Lane Hotel!
The hotel was built in 1927 in the Art Deco style. This hotel has everything. Great food, grand decor and location, location, location! It's in in the heart of London Mayfair, facing Green Park and just a short walk away from Buckingham Palace, The Park Lane Hotel is ideally located to connect with the city of London.
The hotel's steel frame was erected before the beginning of World War I, but construction was abandoned due to a lack of financing. The property was completed in 1927 by Sir Bracewell Smith. The building is a fine example with a mansard roof and Portland stone facade. The building is Grade II listed. The hotel's interior design was managed by Lady Bracewell Smith and all the rooms were designed and furnished by top designers of the day. The breakfast room, a great example of Art Deco style, was decorated by Harrods.
The hotel is widely recognized for its ballroom and Palm Court where afternoon tea is served. During World War II, Parliament decided that the Park Lane Hotel ballroom would be used by the Commons in the event the Houses of Parliament were damaged.
Sheraton acquired the hotel in 1996 at a cost of £44 million, the ballroom, Palm Court and most of the rooms were renovated and restored to reflect its original splendor and re-opened in 1997 to celebrate the hotel's 70th anniversary.
It has 302 bedrooms on eight floors with the front overlooking Green Park towards Buckingham Palace.
The hotel is featured in the films The End of the Affair, The Winds of War, Goldeneye (Palm Court) and The Golden Compass as well as many TV shows.
Cut back on the Starbucks and save some extra cash, Park Lane Hotel is worth the experience (and the higher price)!
This should be on your Bucket List!
Stayed here for 5 nights about ~2 months ago back in December. Had a lovely room but they were doing construction at night nearby so it was slightly annoying. Overall, the place was charming and walking distance to the tube and at a wonderful location. It was especially nice since it was so close to the Winter Wonderland! :P (Must see in December w/ fun rides, yummy food, mull wine and a carousal bar that spins)
Location is excellent.
My room was adequate, probably nicer than average.
Service left me unimpressed overall.
As a bonus, I got to watch an excellent fight down in the street from my window at 3:00AM.
I loved my stay here. When I booked the hotel I had no idea where I was staying. I am a self professed points whore so, I go with any SPG brand. When I arrived at the hotel I was given an upgrade to a lovely spacious room. I especially loved the showerhead. It felt like warm rain running down. The towels are fluffy and heated.
The location was perfect.Mayfair is fairly posh and you can walk to most of the major sites to see. I was walking through the park and stumbled upon the changing of the guard by accident.
The Palm Court serves High Tea and is quite formal. Very ladies who lunch. I would stay here again.
Yep, it does smell. Like an old hotel. Which is not necessarily a bad thing, it speaks to the character of the building! And it's only the hallways - any old-building smell has been eradicated from the rooms.
Getting over the smell thing (work with me, people!), the Park Lane hotel is a lovely place. Prime-time elegant when you first walk into the foyer off Piccadilly, and when you sweep into the tea room to get to the elevators at the back of the hotel you feel a bit like you're doing a debutante walk - and unless you're sneaking off to or back from the fitness room, it feels a bit decadent.
We had a room on the 8th floor and it was HUGE! And the bathroom, EVEN BIGGER! Wow - I was surprised and delighted at the sheer openness. The bed was typical amazing pillow-soft Sheraton comfort and the shower pressure was perfect - it was one of those big "rain" shower heads that are the size of a small dinner plate. Lovely!
And (can you tell where my focus is here?) also in the bathroom, the large heated towel rack did great double-duty for our laundry as yes, we packed only carry-on and yes, we did need to do laundry a couple of times in our three weeks abroad.
Bonus points to the Park Lane for being centrally located right near the Green Park tube stop and a Marks & Spencer grocery store, as well as right near Shepherd's Market.
Our first visit to the hotel was right after the great spy caper. After that, they had low occupancy, therefore, it was easy to get a room. What person wouldn't love a room that comes with a note from the GM explaining that the elevators and rooms have been checked for radiation.
The hotel is huge, its hard to tell because entering from Brick street makes it look really grotty. Its a hotel that looks like it should be in a Coen brothers film, with John Turturro being chased down in the hallway by a murderer.
This hotel needs some serious refurbishment, but you know what, it isn't that expensive for a sheraton and they treat me pretty well. The TH loves the location -- right next to the park. I love it because of suite upgrades and the humongous bathrooms.
The proximity to the park, the tube, park lane, shopping - la maison, Laduree and Fortnums make it my christmas hotel of choice.
The Palm room is also not to be missed.
This is my second time staying at the Sheraton Park Lane over the past year - meah! I won't again.
First things first, the service is not 4 star (I say it's about 2 star, meaning there is always someone available). How this property misses the mark in providing great service is that they staff front desk associates with relatively little power. There were a couple of things I asked for at check in and at check out that the staff could not accommodate:
1) The room I had requested (king standard) at check in wasn't available. Mr. Roman Husock asked me if I minded waiting 1.5 hours. I rather patiently explained that after an 8-hour trip I'd rather check in and take a shower. I received a standard queen, on the 2nd floor overlooking a wall. (not that it really matters, but I'm a gold star member, with over 42 stays in one year. I'm just saying)
2) VAT form at check out, in order to claim the 20% reimbursement of a $2,170.642 bill - not chump change. I showed the staff the Heathrow VAT page which clearly states, "You'll be given a tax refund form by the retailer - keep it along with your receipt." However the front desk staff were adamant that they did not distribute forms and that the receipt was enough to claim VAT refund at the Airport. It wasn't. I'm out $400 in VAT refund. Get the form from the hotel before arriving at the Airport.
Food: BE AWARE: The hotel confuses you by, instead of placing (free) coffee/tea service in room, they request that you call down to have it the service sent up. I did this each of the 5 mornings of my stay. Four of the mornings the free service was sent up. However one of the mornings the Hotel confused itself and sent up the $14 tea service, which is EXACTLY the same, save for the tea is already prepared in a pot, instead of the electric tea kettle which the guest prepares for him/herself. I assumed it a rather naughty way for the Hotel to claim an additional $14 here and there. I didn't have the energy at checkout to negotiated the room service off the bill. So be careful about which service you're ordering. As far as in room dining, the food wasn't terrible. We returned from a night of clubbing and ordered (at 3a!!) some fish n' chips. I'd do it again. They were open late, we ordered a whiskey, and were served promptly.
The bedroom: The (standard) room is cozy at 65 sq. ft., with its creaking floorboards under foot. The bed was comfortable. The 20 or so channels available represented a broad European range. But the best thing about the room was the bathtub. beautiful, deep, old-school, proper porcelain-enameled bathtub. The hotel room itself is cozy with it's overheated rooms and real-wood closets.
Boutique next time!
Not the most luxurious or updated of hotels, but it's got several things that keep me coming back:
1) Starwood points allowed me to stay here for FREE for 2 nights when the dollar was at it's worst against the pound sterling
2) proximity to everything - easy walk to Green Park station
3) Caffe Nero is less than 5 minute walk
4) Bathrooms are quite spacious - I love to take a long soak in the tub after a day walking around London
I stayed here on SPG points in March 2011. While it is an old hotel, as other reviewers have stated, I kind of enjoyed that. It made it feel VERY different from all the hotels I stay in for work all the time in the States.
The Lounge in the lobby is great, even if it makes getting to the front desk kind of confusing. Hanging out and having a drink there after a long day was a good way to unwind.
My room was very spacious, although it had no view at all. But I didn't go to London to hang out in the room, so no biggie.
Bathroom was also spacious, and very clean. I was bummed that there was no hair dryer, but maybe that's typical. Bought a cheap one at Boots and was good to go.
The location here was convenient, and a morning run to Buckingham Palace was the best part of my trip!
Swanky and classy hotel with beautiful views of Green Park. The rooms are large and the staff accomodating. Expect to see lots of wealthy bussiness people in the expensively decorated lobbies in suits drinking expensive cocktails.
Honestly one of the worst hotels we have stayed at. We are platinum SPG members and travel weekly within the US. The management at all other SPG hotels in the US is of the highest caliber I have ever encountered. Honestly, after having to wait for two hours after our international flight for our suite and having the slowest service imaginable in the lobby while having our tea, I thought I would at least have better luck reaching a manager after being woken up THREE separate times the next morning by housekeeping. Mind you, we opted for the "green choice" and also had a "do not disturb" sign on our door. Yes, I am going to be ticked off after being woken up three times, (my first night to sleep without kids in five years), but it was the stupid response I received afterwards that lit me up. The manager said there was nothing she could do now that I was awake and asked if I wanted to go for the green choice option (duh), saying I wasn't registered although reception confirmed it twice upon check-in. She then said housekeeping has to check on our room after 3:00 pm. Had we been woken up after 3:00, this would not have been an issue. A poor ass apology, and mumbling didn't make up for the inconvenience that was caused. As this is an American chain, I would expect an American manager to address my concerns where as in America the upper management is nothing less than elite and IF something goes wrong (honestly has happened twice in five years of traveling weekly which shows what an amazing program SPG is), the management always bends over backwards and makes you feel happy to have the problem in the first place..odd, but true. I have since tried to locate a manager, and waited now for over an hour as the concierge didn't pick up ringing through eight times (do not know why the operator thought the outcome would change and again my time and patience is running thin). An hour later we still have not received a call back. By staying here it has completely put a bad taste in our mouth for the beginning of what was supposed to be our second honeymoon and a glorious trip to Europe.
This is a very nice hotel with great staff and service. I stayed here on my last trip to London for my birthday last month and as soon as they got wind that it was my birthday, I was treated like a queen! They sent up a complimentary cheese plate to go along with our bottle of champagne. Also, nothing can beat the wonderful showers (with actual temperature readings on them!) and the beds were like sleeping on fluffy clouds. I couldn't have asked for a more relaxing and enjoyable hotel to stay at. Also, this is in a very central location and you have easy access to just about anywhere in Central London. Highly recommended!
a definite no. we stayed here for 7 nights on our recent trip to London. Let me list the reasons you are better off staying anywhere else:
- the service. Staff was not knowledgeable whenever we had a question. Unprofessional look and feel both in bar and lobby.
-non smoking wont be non smoking. the whole hotel reeks of smoke, the entire 7 days. even when we choose non smoking and our entire floor was supposed to be no smoking. we had watery eyes and sleepless nights. AND IM A SMOKER. that's how strong it was. They didn't offer to do anything but to spray scents every once and awhile.
-it is really outdated. there is one thing living in charm of an older building and another to feel everything is so old and dirty. Our room was freezing, cramped, and as out of date as the rest of the hotel. Not what you'd expect for the price.
I give it one star because the bar food wasn't bad and available until 1am and the location was amazing.
i am a platinum member and didnt get an upgrade...so ok..that happens
i got a room that looks like a dorm room
2 full size beds like rob and laura petrie from the dick van dyck show.
old..musty, and i will say my taste is more modern and updated and not art deco.
bathroom is horribly small...can barely get into it, so its in need of being udated.
so if you like art deco, swing for the fences
I prefer the andaz in london (they were booked). and this is a category 6 hotel and i can tell you it feels like a category 4 back in the states.
so, charming yes, but not for me.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.