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  • 2.0 star rating
    31/8/2009
    First to Review

    Let's get this review off to a good start by saying this place really annoyed me. I had some stuff to store and they were really local to my flat so I went to their website for a quote.

    Like any 'good' sales site, they want to ring you to give you the quote instead of an internet generated one. Riiiight, fine. So a lovely man called me and went through my options, asking me for the dimensions of the stuff I had to store. Bless his efforts, cos I am rubbish with practical things like sizes and measurements. Plus I'm Irish, so my descriptions are all 'as the crow flies' 'left along' and 'sure, you know yourself'. Kidding... sort of.

    He gave me a good quote and described the offers they had. So I picked them, proximity, service etc, etc.

    However, when we called to book, all of a sudden like a dozen added extras are produced. A. You have to pay for a month straight off the bat. B. You have to sign up for a direct debit, if you decide to stay longer. C. Insurance, wtf?!! D. You have to buy your own lock. E. They take a £200 deposit. For what exactly? If you damage the metal container?!!!!

    We handed over about £300, with the belief that we'd get some of it  back. I am so pissed that they spring these bullshit extras when I got quoted £34.50 on the phone for a week, no mention of any of this crap.

    Safestore, this is not the way to do business.

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From the business

Specialties

We are the UK's largest provider of self storage with over 100 centres nationwide, so you can rest assured that there is a Safestore near you.

Each store has available a variety of units for your every need, ready to be moved into today for as long as you require. This ensures that you have the right storage space and only pay for the self storage unit you need.

On top of secure storage, you also benefit from a range of services at Safestore to help ease the process. We offer boxes and packaging to protect your belongings from being damaged and can help arrange transport through our van hire partners or pickup services. You can pay for your storage using Tesco Clubcard Reward Tokens or use DHL Service Points to send items anywhere in the world.

History

Established in 1999.

"If you're going to call upon the services of a storage company, you can do no better than team up with the Safestore - the UK's No.1 choice for self storage with over 100 stores nationwide.

Safestore is the UK's largest and Europe's second largest provider of self storage solutions. Our principal operations are located in the UK, where we have over 100 stores including two Business Centres with a further 25 stores in Europe. Safestore has an impressive track record in managing and developing its assets. With over 43,700 customers and 123 stores, Safestore has a strong understanding of the evolving needs of its customers and a robust operational platform from which to continue to deliver sustained growth.
Our strength

Our strength lies in our ability to combine a deep understanding of a rapidly expanding growth market with the commercial and operational skills to provide flexible self-storage solutions for an expanding UK and European customer base.