I've spend a lot of time in this place (dialysis and transplant),
and there are good and bad points. The staff are great and the interior is nice with carpeted halls, there is a small shopping area which is good for distraction for a while but becomes stale fast. There is also a public cafe in the lobby - top tip use the staff cafe on the second floor or the main canteen (vending machines for nighttime munchies). The thing I hate is the parking charges. On dialysis you get free parking but daily / weekly visits to the transplant unit soon add up. £2.30 per visit if your quick. The private company that build it installed bedside TV and phone facilities which is great, but the cost can mount up fast (prepay card system). After much complaint they agreed to waive the cost in the dialysis unit.
What I really hate is that cleaning services are tendered out via the PFI. The cleaning standards are low, very low. In the transplant unit where everybody is immunosuppressed a dirty toilet shared by four people can be lethal. As a otherwise healthy 35 year old I aquired infection after infection. I almost lost the kidney that my brother had been nice enough to give me and a 5 day stay turned into 5 weeks.
Hopefully you won't have to go anywhere near these places but a word of warning. Never go to casualty unless you have body parts hanging off. Even then try the minor injury outpatient at the Western General Hospital!
Any time I've visited for appointments they are always running late, which annoys the hell out of me for many reasons.
The staff are always pleasant so can't complain there. It's a hospital that already seems to be grown out of and already expanding from the original building to accomodate the sick kids. it would be great of they have the lauriston building dept and the eye pavillion out here too. Even an audiology dept would be good, saves me going into town.
It seems to look clean, but to enter an entrance that is meant to be strictly smoke free through a smokers cloud makes me scream red.
Car parks are to front and rear and seem to fill up fast.
Need I go on?
I've been to the A&E here briefly once when I fell on the ice. I found the staff to be quick and efficient, but almost to the point of being brusque. They made me feel guilty for coming in when my injury turned out not to be severe.
I found the facilities fairly clean and modern, although I recall that the waiting room chairs were not comfortable. The toilets seemed very small and cramped to service a whole A&E.
I think, given a choice, I'd prefer to go to Western General rather than here.
According to my aged parent, whom I'm visiting regularly at the moment, the food for patients is excellent (though his appetite is suppressed due to morphine, and it appears there is not much effort made by staff to ensure patients actually eat the food). Still, the staff seem lovely.
However, because I work, I've been visiting him between 6:30 and 8pm, and by the time I arrive at the hospital the only place left open in the mini-mall is a WHSmith with the tail-end of the day's sandwiches (and expensive, mass-produced offerings they are) - and by the time I leave, not even that. There doesn't seem to be any concern for how visitors fare, yet in order to get there from my work I have to leave not long after 5pm, and I don't get home till about 9pm. That's a long evening without something to eat - I've taken to packing my own snack.
Thanks for the tip (above) that there's a staff canteen on the 2nd floor - now to find out if a visitor can use it!
The Royal Infirmary of Edinburgh is somewhere you would probably rather not visit unless you have too. It is situated on the site at Little France on the South side of Edinburgh. There is a good bus service which goes right in front of the hospital and buses run regularly throughout the day. THere is also lots of parking but it is expensive to park. The hospital itself is very large with wards and outpatients covering most specialities. There is also an A&E department for emergencies. The entrance is large with a variety of shops, cash machines and cafes.
Just spent four days having a total knee replacement. surgeon brilliant, nursing staff very good, food appalling and generally inedible and cleanliness very good. Having said all that listening skills need improvement. Communication generally not good and not to be relied upon. Found many conversations had to be repeated with day and night staff. The night before my discharge I was transferred to a ward which would not have been out of place behind the iron curtain of the 60s and the care was only slightly better than my surroundings suggested I should expect. My consultant had trouble finding me as did my physio. The transfer, I was told, was because of emergency admissions. No one being able to find me was due to the appalling lack of organisation and communication. Pity to spoil what could have been a reasonable experience with this eleventh hour debacle.
As a student nurse and an experienced carer I found some good and bad points about my experience. But due to my current feelings I really do feel like I have the highlight the negatives. Recently my father has under went a hip replacement due to being disabled from birth. I found the staff 209 ward very friendly and welcoming but once my father was released I heard a different side to everything. The care given was fantastic but there is a massive communication break down in the hospital. What I found shocking was how you had to pay to watch TV even channels 1-5 and they are free. On top of forking out for parking during visiting times. My father found himself repeating everything due to staff not communication effectively. Due to currently undergoing surgery, my father was referred to an occupational therapist who when attempted to assistant with 'basic exercises' appeared to 'run away' when realizing he was unable to do certain exercises because of his disability and didn't appear to try and find a way around it. Also my father feels that at times he felt that the carers/nurses main concerns were the constant shifts they had been given, as apparently that was all that they had gone on about while he was there. As an experience care assistant I myself am used to working 4 12 hour shifts on a trot but that's life, get on with it! The food didn't help as well, my father found himself disgusted and put of eating anything when discharged due to being over fed with barely edible food. What I did find shocking was how fast my father was released from hospital. He was given the hip replacement on Thursday and was released on the Monday afternoon. Of course I understand the demand of hospital beds so I wasn't as taken a back. However come Tuesday morning my father was struggling to breathe, coughing up clotted blood resulting in me calling for an ambulance. Now I am a strong believer that if he had been fully assisted properly on the Sunday/Monday this would not have happened. Once at the A & E department I was informed I was to go to the Primary Assessment ward. When I got there, I struggled to find the main reception area to find no one was even there. When asking a porter to locate someone for me, I found my dad in this horrible ward where I felt like patients were just left here and there. I tried to make eye contact with the doctors and felt completely ignored to find my dad left behind a curtain after searching for him. After many hours waiting he was finally seen to. When returning to the ward from the x ray department, I found myself becoming more and more annoyed with the service and treatment provided. One man who appeared to be suffering from a urinary infection was left in the middle of the floor, almost falling over the bed railings. When another family asked a young nurse if this ward was given meals due to their grandmother being hungry her response was 'We do but I don't have time to dish out meals or even teas or coffees' then further responded that if the patient wanted something they would have to do it. But what shocked me the most was what I soon was to experience. When the nurse, just recently mentioned, was given my father his discharge letter, I thought that it was in my duty to simple request if the man who was practically falling over the railings if he could get a pillow due to his right arm becoming red raw from leaning over the metal railings. I explained that I am an experience carer and asked nicely to be given a very rude and abrupt response of 'Don't tell me how to do my job.' If I thought I would get that response I wouldn't have bothered. I was so mad that I was very close to issuing a complaint but I didnt catch her name. I understand that NHS staff are under pressure and poorly staffed but some staff really need to sort their attitude problems out. With being a student nurse, I soon learned my lesson to keep my thoughts to myself and I hope when I'm under pressure I wont be delivering the same sort of care like what I received today.
my boyfriend went into a&e here last week and the staff were amazing, couldn't have asked for better, i was really worried and upset and they calmed me down and moved him to the western general smoothly and quick
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