I had the worst experience with them. They told me the cheapest fare they could find was a certain amount and I booked with them, but few minutes later I checked myself and the airline website gave a significantly lower fare. I could have saved a small fortune if I had checked the website myself.
Still banging the head on the wall about this. And they, of course, took no responsibility.
They really shouldn't call themselves Experts. You should always check for yourself FIRST before doing anything with them
I plead you not to book with this company, they destroyed our dream round the world trip we saved for for years and caused me so much stress and tears when we were away. They advertise as being able to change dates at no cost and have the 'assistance' of the Travel Butler but this couldnt be further from the truth. The fact is most of the time you wont be able to change your dates because nothing is available leaving you with the horrible choice of them either being able to find a totally different date way in the future leaving you stuck in a country or running out of visa time or having to pay to change your date because all they can get you is an 'upgraded' flight which on more than one occasion involved us sitting in the same economy seat that we were promised free of charge changes in first place. The travel butler ignores your email and if you do ever get through at a premium rate from abroad you are met with pure rudeness. The amount we spent on flight changes and phonecalls i wish to god I wish we had booked with proper company. Nothing in comparison to the upset they caused. I resorted to contacting family in the Uk asking them to call and call from here to try and get a response on my behalf. You will also be unsuprised there was no care or response when we got back either. Disgrace.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.