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  • Ipswich Road
    Rougham

    Bury St. Edmunds IP30 9LZ
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  • Phone number 01359 270577

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    • Qype User mike30…
    • London
    • 0 friends
    • 1 review
    4.0 star rating
    17/1/2010

    Ordered my plants in September 09 delivery was in the time stated plants well packed and good size. Wide choice of plants and good prices.

  • 1.0 star rating
    2/12/2008
    First to Review

    Theoretically had better stock than other nurseries, however when I made my order payment was taken immediately and while the website stated that the items were in stock, all I received three weeks later was a letter saying that my plants will be sent later in the autumn.

    My order was made in July, and four months and several emails and phone calls later I was still none the wiser as to when I'll get my order. No one ever responded to my emails and when I phoned I got through to a very nice person who said she knew nothing about my order and that all she knows is that they can't send fruit trees yet because they are not dormant.

    This is all fine, except I was not informed of it when I made my order. Finally I sent an angry email saying that they need to tell me when they will send my order or provide a refund. In the email I also provided my email and mobile number and asked them to contact me about it. Again, there was no communication except a check refunding my payment by post.

    All in all not a very pleasant experience. I will now have to order the tree elsewhere, only several months after I had plan tooh well.

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