Is this the Four Seasons Hotel?
Thanks to United Airlines, our 3 hour layover in Frankfurt turned into a 24 hour layover. Luckily, The Rocco Forte hotel was a pleasant surprise, and turned out to be the best hotel of our European trip.
The hotel is simply stunning. Everything is immaculate, the architecture is beautiful, and the finishes and furniture are top-notch. All of this is outdone only by the staff!
Everyone from the check-in staff, to the concierge, to the bellmen was amazingly friendly, helpful, and professional. They seem to genuinely enjoy interacting with guests, and are very patient to answer any questions and make your stay as pleasant as possible.
If you have been craving a good workout during a long overseas trip, their gym will not disappoint. Plenty of weight machines to choose from, treadmills, etc - you will be happy with your workout options!
The only thing that people may see as a slight drawback is the fact that the hotel is on the "other side" of the river. You are going to walk across the river anyway for the experience and photo op, so I really did not see the location of the hotel as a drawback. In any case, it's only about an 8 minute walk to the river.
I can't say enough good things about the staff and property of the Villa Kennedy. I will say that the concierge, front desk, room service & housekeeping were world class. My son's scooter was left in a taxi that drove off.
The concierge found that driver (truly a needle in a haystack) and my son's scooter was returned that same day.
Room service noticed that my son wasn't eating his cheese sandwich so they asked him if they could make it to his liking (he's 6 so he has a particular way). He loved the revised cheese samdwich. The indoor pool, sauna and steam rooms are great. Breakfast was included but wasn't as good as the Paris hotel we had come from.
Front Desk was very helpful. Location is good. Interior decor is excellent. Breakfast was included, but i would not pay that amount for breakfast if it was not included.
The rooms were large enough for three people. Bathrooms were clean. There is a nespresso in the room.
It was my dad's birthday when we checked out. they noticed, we got a cake to go!
I am giving this place 5 stars because it is as good as it gets. Wonderful service. The staff could not have been more accommodating and friendly. The interior was warm and relaxing yet modern. My client and I both loved it here. It's a little off the beaten path. If you want to get to the city center you would have to walk over the bridge. The museum district is not too far though. There are not a lot of restaurants close by so luckily the restaurant in the hotel was excellent. We paid for the package with the breakfast included and it was a beautiful spread. Nothing like we see in the US. Freshly sliced meats and cheeses as well as several different pastries, breads, yogurts and fruit and vegetables. They will also make an English breakfast for you if you prefer. We asked the concierge about the history of the building and he took a great amount of time to tell us the story and escort us around to locked rooms. It was much appreciated and very interesting. The spa and pool were so serene and beautiful. I only wish I had brought a bathing suit -- co-ed unfortunately. Obviously Germany would't exactly have a swim shop near by. I would stay here again - and bring my suit.
Caviat: there was some type of convention in Frankfurt and very few rooms left in the city. That being said, I was charged almost $900 for a standard room. You'd think they would provide wifi or breakfast for that price. Nothing. While the rooms and hotel in general are beautiful, no room is worth that price. Before you ask, no... cancellation was not an option. Sometimes you just have to do things you don't want to do.
We visited the restaurant of the Villa Kennedy for business lunch. It may have been a one off and by no means do I intend to pass ultimate judgment but I was somewhat disappointed with the restaurant. While the food was of sufficient quality, it was way overpriced when portion sizes and especially the quality of service came into play. As a general rule of thumb, service is always best when unnoticable. Sadly, I was constantly reminded of it due to a lack of attention to service basics such as water glasses left empty, inflexible and slow response times in a practically empty setting, and, worst among all in any catering establishment, a tinge of attitude from the waiting staff toward parties of our group. Although I was disappointed, I will go again and hope to have my mind changed. The property itself is beautiful and the bell service / concierge staff I encountered is very polite and pleasant.
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