The Rembrandt is a cosy hotel wih a perfect location ! Cross the road and you're at the V&A museum, 2 steps further and you can stroll in Hyde Park. The staff is really helpful and their english breakfast is awesome ( buffet)!
We stayed at the Rembrandt 10 years ago and had fond memories of it, so Alan booked us a 4 night stay when we were in London prior to our cruise. This time our impressions were more mixed. We arrived about 3PM after our flight from SFO. The main entrance was closed due to work being done on it and we had to walk up a steep ramp. Our baggage was carried in for us. Alan stood at the desk for a couple of minutes before being acknowledged by any of the people working there. Eventually someone acknowledged him and checked him in. A very nice man (Celio?) took our bags up and oriented us to the room, which was comfortably laid out and clean. I remember our previous room here as being larger and the bed a king rather than a queen, but the bed size was immaterial. It was very comfortable. The bathroom had marble tile floors that were heated a little bit when the lights were on and the bathtub was a good size w/ handles to help getting in and out safely. It took a while to figure out how the faucets and bathtub drain worked, but that was what Alan calls a wetware problem (me) and it didn't take to that long to sort it out.
Breakfast is included in the room price. I have pleasant memories of it from the past, but like the hotel itself, breakfast this time was more mixed. Scrambled eggs on a breakfast buffet are always a dicey proposition, but these were among the worst I've tried. One bite and done. The sausage embodied the worst of British breakfast sausages in both texture and taste. There were pale potato-like things I didn't try and beans I didn't try either. But the fresh fruit was terrific. Surprisingly sweet watermelon and crenshaw melon, adequate orange slices and excellent green apples. There was an assortment of decent if unadventurous packaged cheeses. They also had a selection of canned apricot and other canned fruits. There were pastries and cereals and juices and other offerings. We had two breakfasts there, having overslept breakfast hours two of the mornings. The second breakfast I chose more carefully, avoiding the cooked foods in favor or the fruit, cheeses and yogurt.
Most annoyingly, Saturday the maid cleaning the room tossed out my contact lens case. I can't understand how or why she did that. I discovered it when I went to take my lenses out. I called the front desk and reported it, to an audible gasp at the other end. Soon a woman named Karen knocked on our door w/ two small ramekins to store my lenses overnight, which worked just fine. We talked about going to Boots the next day to pick up a new case and she said she would reimburse us. The next morning we went downstairs and the concierge called Boots and reached a recording saying they were closed. He found another drugstore, Harvey's, I think, and I confirmed that they had cases. Harvey's was a bit of a trek, so we took a taxi over and back. The case was £2 and the taxi £11 total. We returned to the hotel and Alan, who had kept receipts for both, asked to be reimbursed. The staff called Karen, who reimbursed us for the case, but explained she was not authorized to reimburse for taxis. That was OK. What was not OK was that she chided us for not having pushed to have someone on staff go over to pick up the case, which we hadn't known was an option.
A final irritation was that when our driver came yesterday morning to take us to Southampton to meet the ship, he was there about 15 minutes early w/o the front desk staff telling us. There was no effort to connect us w/ him and it was only by good fortune that we did connect when we came down to the lobby w/ the bellman and our luggage. Happily the driver was patient and persistent in coming in to the lobby repeatedly and didn't just leave. In all, if was not attentive or accommodating service and we would not stay here again, despite the excellent location and the comfortable room. Alan didn't feel it was at all a good value for the price.
For the London tourist, The Rembrandt's location is hard to beat. Just down the street are the museums, the Royal Albert Hall, Harrods, Knightsbridge and also in walking distance, Hyde Park and Chelsea. Just a few blocks away is the South Kensington Tube station, perhaps the most strategic tube stop in London for tourists. The Piccadilly Line west takes you to Heathrow. Take it eastbound just a few stops to the central tourist areas: Hyde Park Corner (Buckingham Palace), Piccadilly Circus (Regent Street), Leicester Square (West End theatres and half price ticket window), and Covent Garden (opera house and market), The District Line takes you out to Wimbledon or up to Bayswater (good ethnic restaurants) and Paddington Station (train to Heathrow). The Circle Line, also from South Kensington goes to Victoria Station, Westminster (cathedral and Parliament), Charing Cross (Trafalgar Square and the National Galleries), London Bridge and the Tower of London. Almost any other London attraction can be reached with a single connection.
That said, my stay was for business and not for touring. Location benefits aside, I would consider the Rembrandt to be a very weak example of a 4-star establishment. The rooms are adequately sized for a London hotel. But the decor feels rather dated. The flat screen TV is a tad small. The guest rooms are situated such that the bedroom is adjacent to the hallway, making it rather noisy. With the aid of drugs, the noise did not bother me but I do know that it would have kept my lighter sleeping wife up a good part of the night had she been with me. The wireless internet service is free, fast with has a good strong signal. But it has the annoying habit of logging you off at random moments while you are in the middle of your work, forcing you to go through the log in process again and again. The gym, more important perhaps to business travelers, is not actually part of the hotel. You will have to go next door and buy a day pass at a private facility. I'm can't be sure how typical this is, but I had bad experiences trying to find an available taxi i in front of the hotel in the AM rush hour.
The breakfast buffet, highly acclaimed in other reviews, I found disappointing. Judged by US hotel standards, it is clearly superior. But by UK and European standards, it was wanting. With the exception of a selection of apples and melon slices, all the fruits offered were canned. The fried egg tray always seemed empty. The selection of cold cuts was limited and unappealing in appearance (also no smoked salmon, an immediate indication to me of less-than-4 star quality). And the selection of breads included no whole grain or multi-grain choices.
In summary I might suggest this hotel to someone coming to London for the sights. I might steer a business traveler elsewhere
Great location, elegant and clean, great amenities!!
Loved the location of this hotel as it is right across the street from Hyde Park. I was able to take a cab quickly to any point in central London within 15 mins or less. Really close to Harrod's! Although I didnt use the tube (subway) much it is close to the Knightsbridge station.
This hotel embodies old English glamour. Stayed in the spacious Grand room. Props for having a Nespresso machine in my room. They also provided free wifi hotel wide which is very nice.
Hotel Staff was very professional and helpful.
Would definitely come back again.
Sorry, but the rooms and services are not worth the price they charge.
Pros: location relative to London attractions
Cons: location on a busy street, thin walls, small rooms, unattentive and rude staff.
Decision: Checked out one day after arrival and two days before reservation ended. Thanks, but no thanks.
We had an enjoyable stay over the royal wedding weekend.
The hotel is well-located, particularly for tourists. It's right across the street from the Victoria & Albert, and less than 5 minutes walk from Harrods. The South Kensington tube stop is also very close by.
In addition to the shopping, there are some nice restaurants close by - neighborhood and fancier.
Our double room was comfortable and well-furnished. The staff was friendly and accommodating, easily handling our early arrival.
Breakfast is the standard fare at English hotels. The food was fine, if nothing special.
Overall, a nice hotel where I would stay again if in the area.
Its not a terribly interesting hotel, and nothing about it is breathtaking, but it has a nice comfortable space to pop in for a tea, coffee or glass of something cold.
There are two reasons why this hotel for me, will not make it to four or five stardom:
1) They only have bottled Guinness, which is sold at the same price as a pint. Boo hiss!
2) The ladies are about half a mile away. Downstairs, up the hall round the corner... No I am not accustom to running a gauntlet before making it to the restroom.
I haven't stayed here so I couldn't tell you about the rooms, rates or anything like that, but for a meeting it's fair. The afternoon tea being served to the table next to mine did looked scrummy, and other foods I saw and smelt, on around the bar lounge area also seemed favorable.
Ps. It has great comfortable armchairs and sofa and there is a nice conservatory area to the right which can be quite cosy and romantic. The hotel offers a number of business suites for grown up meeting!
This hotel is located very close to the Knightsbridge tube station and very convenient to get around. There are a few pubs around this hotel but most places are pretty pricy for London standards. The hotel rooms are ok, typical European narrow beds. But what I found irritating about this hotel is that the air conditioning does not seem to work properly. Room is too hot at night and I could not find a way to keep the room cool. The heat seems to be radiating from the floor and rise up the bed. The hotel wifi and internet connections are very very unreliable, I was unable to connect to the wifi for most of the day, when I could finally connect it lasted for a couple of minutes until I got disconnected again.
Stayed there 4 nights with my adult daughter. Location is fab! Room is nice and comfy! Great breakfast. Staff seems a little annoyed but I would definitely stay there again.
Great location and a nice, smallish hotel with a friendly, accomodating staff and a lovely bar. We enjoyed staying here.
I'm not sure whether the first reviewer of the Rembrandt went to the same place as I did.
I didn't stay but went here for afternoon tea following a trip to the V&A it is just across the road. I found it quite dingy, expensive for what was provided and all-in-all, a bit tacky. Having done tea at the Ritz recently, (which completely blew me away), I was quite keen to see how this place measured up to that Well, I couldn't have been more disappointed.
Crockery that looked like it belonged in the NAAFI, cakes and sandwiches that were averagely presented and made from less than top-class ingredients and furniture that looked a bit Utility. The service was friendly enough and the one saving grace was that the tea was pretty tasty even though it was served in tacky pots.
It was far from elegant, having afternoon tea while the remnants of a Sunday lunch roast buffet ticked over on some hotplates just across the way. I am not a snob in any way, but this was a Little Chef experience on a Knightsbridge budget.
I won't be returning to the Rembrandt, either to eat again or to stay. The whole public space needs refurbishing and a good dash of class sprinkled around would not go amiss. Quite sad really.
Always wanted to stay in a top class central London Hotel, with a stylish country house feel but without pretension?
Add a friendly service from ever helpful staff, huge beds, great linen and a good selection of room sizes and styles so you can find a price to suit your budget?
Family of three and want an extra bed in your room? A swimming pool in the basement and a fab full english breakfast when you rise in the morning?
Finally, add in the fact that you are opposite the V&A, Science and Natural History Museums and a short stroll from Harrods and all the other shops.
There you have it, the perfect London Hotel, try and it and love it!
The Rembrandt Sarova Hotel is a great place with excellent service: When we arrived, I had a mistake in my booking it was solved immediately, very professionell, extremely polite. Hotel Management is really good, service oriented and customer focussed. My nine year old son had an accident a week before our arrival, and we received all the support from the Hotel staff we needed.
A fantastic location opposite the entrance to the V&A, and only a few minutes walk from south kensington tube station. The website and exterior of the hotel looked promising. Check in was straight forward but I was not offered any help with my bags to my room by the concierge who wasn't doing anything even although I was obviously struggling. My room was spacious, but a bit shabby. It had a strange layout - step up to the main area of the room and then a step down and up again to get into the bathroom (remember to turn the light on for night time bathroom trips!!). My kettle kept restarting boiling long after it had boiled the first time. Sound travels very easily between the corridor and adjoining rooms meaning I was frequently disturbed as my room was the first in the corridor after the list. There were a couple of good things though - a stylish TV was provided with a wide range of channels, the lobby had free wifi access and rooms had free broadband (via a cable). Nice soft towels and good quality shampoo, showergel etc.
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