We had the misfortune to book a holiday with this company in courcheval 1850, christmas 2011 at Chalet St Christophe. Great location.
Lovely Host, good cook and very likeable young man. Main meals ok but very small portions. Canapes tiny, afternoon tray bakes tiny. Paid for catering for 8 people, certainly did not have enough food for 8.
Dinner wines for 8 people=6xwhite 6xred for the week! Unlimited house wines.
Dishwasher broken all week, filthy dishes, no heating in main room, had to light fire in morning to get warm, supplied us with small fan heater.
Paid £300 for private transfer through Powder White, it was late, believe it or not, due to bad weather my family just made their flight, and had quite a scary journey because they were late.
When I contacted The Director of this company she accused me of making up my complaints about our holiday because they would not re-imburse me anything for being late for our transfer.
I have never dealt with such a rude lady as the Director of this company, Customer Service does not exist, instead, if you dare to complain she jumps on the defensive.
She made comments about the chalet hosts personal hygiene, which I never brought in to question, I don't know where that came from, it certainly did not come from me.
Can I confirm, the chalet and location were fine, just not the company we booked our holiday through, never again with Powder White.
I wonder if the fellow Directors are aware of how their clients are handled and whether this is Company policy or just an individual who does not really care about the future of its business.
Powder White Ltd provide ski chalets hotels and apartment rentals in popular ski resorts in the Alps from Courchevel, Val d'Isere, Verbier, Meribel and St Anton.
Powder White Ski Chalets offer accommodation for up to 12 people with hotel & apartment rentals occupying up to 10 with catered and self catered options. Powder White have a LIVE online booking system allowing you to book online or view LIVE availability & prices of chalets.
Established in 2003.
Powder White Ltd has been established for over 8 years and was conceived by a group of skiing enthusiasts when they discovered the lack of quality and flexible ski lodge and chalets in Europe's popular ski resorts.
The result is a selection of superb chalets with catered, semi catered and self catered options with a choice of chalets in ski resorts such as Courchevel, Val d'Isere, Verbier, Meribel and St Anton.
Fraser is a skiing enthusiast and one of the founding members of Powder White Ltd
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