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    • Qype User Evil_B…
    • Saint Albans, Hertfordshire
    • 0 friends
    • 28 reviews
    1.0 star rating
    10/1/2013

    While staying at a friends, in Enfield, Cat Sitting, I decided to order a pizza, after sifting through the take-away leaflets, I was deciding between, Domino's or Pizza Express, when I spotted one for Pizza Hut, not having been there for years, I decided to take a trip down memory lane & ordered a large, Deep Pan, Margarita Pizza, with 2 extra toppings, of Tuna & Capers at (£1.50 or £2 per topping, can't recall 100% now, without the flyer in front of me)
    It arrived promptly & I paid the delivery guy & took the box into the kitchen to put the pizza on a plate before eating. I opened the box & I saw just a cheese & tomato pizza, although I had been charged (£3  £4 for the two extra toppings!!) I phoned them back on my mobile, to say that the toppings had not been added & they insisted, that they had.
    I went back to the pizza & put my face an inch from the pizza & scrutinised it & found 2 crumbs of tuna that were so minuscule, they'd would not cover on the tip of my little finger nail & 1 slither of a caper!! The 2 combined would not cover the tip of my thumb nail, let alone the tip of a tea spoon & I was being charged £3  £4 for this???
    I called back again, and said to the girl on the phone, all this & she said hang on & left me hanging on my mobile for 10mins plus, until all my mobile phone credit, that I had left had run out! With no home phone, at my friends, I could not call back & despite her having my mobile number, from when I ordered, along with the address, I was at, nobody bothered to call me back.
    Annoyed, by lack of customer service & care & the fact I felt totally ripped off (I'd need a magnifying glass to spot the tuna & caper fragments added & I certainly was unable to taste any!!) It was simply a Margarita, with 2 crumbs of topping, the size of a individual bit of mince meat. Plus they cared so little to leave me hanging on the phone, then not call back. So I complained to Pizza Hut customer service's online & after 3 weeks, went by, I got a letter saying..

    Dear Miss Smith,
    Thank you for your email regarding your recent order from the Enfielddelivery unit. I am sorry to hear that you were dissatisfied with yourexperience and would like to apologise on behalf of Pizza Hut.
    Pizza Hut are firmly committed to providing great service to our customers,and we were concerned to hear this was not apparent.
    We advise our customers to contact the branch if there is anydissatisfaction with what has been received so that the branch can be giventhe opportunity to rectify any issue.
    Your feedback has been given to the Management Team in order to addressyour concerns within the branch and to ensure corrective action is taken.
    Thank you for bringing this matter to our attention.
    Kind Regards
    Errrrrr I DID speak to THEM!! TWICE!! & I was told there WERE toppings the 1st time & the 2nd time they just left me hanging on the phone, waiting, no doubt hoping I'd get fed up & hang up.. BUT instead, they just cost me more money, in phone credit, which ran out as I waited, on top of the money they had already ripped me off with!!. Via extra toppings, that would fit on a micro dot, with room to spare!!
    There was no offer of vouchers, for a free pizza next time I used Pizza Hut, or offer of a refund of the money spent, or even of a refund of £3-£4 for the lack of toppings!! With such lack or effort on the behalf of Pizza Huts Complaints, Customer Services. I will NO LONGER be ordering any pizza's etc from this Enfield branch, or ANY OTHER, PIZZA HUT BRANCH, EVER AGAIN!! As it is apparent that Pizza Hut (Despite what they claim in their email) Do not give a toss, about bad customer service, OR the customer NOT being provided with, the extra toppings, that they'd paid over the odds for!!
    So seeing they Charge £3  £4 for 2 toppings, that even sandwiched together, were around the size of a raisin, I am ranking Pizza Hut as Pricey.
    As it was, even for a, deep pan, Margarita, it was pretty tasteless & so maybe there was a reason, that I'd not had a Pizza Hut, pizza, for years. But for Customer Service alone, from both the Enfield Branch & from head offices Customer Complaints Pizza huts gets Zero Stars from me!! & No more custom.
    But alas I have to give it at least one star to post this revue, so I will award it to the delivery guy for being prompt.

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