After being a Bridesmaid for one of best friends and having the Brides dress, 4 bridesmaid dresses and a mother of the brides dress all from Pink Butterfly brides, we were horrified at the service. For our fitting in April the owner Sam wore a necklace with the C**t word on- possibly inappropriate! To be told all dresses will be in within 10 weeks as they were coming from America. After not arriving when expected, myself, the bride and mother of the bride called constantly for an update of the dresses to be told she knows nothing and can be in 3-4 weeks before the wedding they could come in, when this is not what we were originally told.
When the dresses finally made it into the country they were held at customs for 21 days without a valid reason according to Sam and the wedding only weeks away. After calling daily to find out what's going on to be told by Sam ' be more patient ' with only a week to go till the wedding. The dresses finally came in 6 days before the wedding. Alterations were needed to be made to most dresses even though they were supposedly made to measure. Some too long - people don't just grow!
The dresses were finally picked up 3 days before the wedding and yes they looked beautiful on the wedding day but the service, the worry and stress of not having dresses up until 6 days before the wedding took away from the whole experience completely.
The customer service was shocking and when calling up to enquire, no one was rude we just calling looking for information & were greeted with a very snotty Sam who was getting annoyed at us calling yet she was not getting in touch with anyone especially not the bride, hence us calling constantly.
The whole experience has been terrible and has really taken away from the wedding. The customer service was terrible and Sam doesn't have a welcoming manner and we all felt she looked down her nose at us with an attitude.
Wedding's and the build up are such an important part of the day and Pink Butterfly Brides have taken this away from the bride.
Please think wisely before using their services. Hope this is helpful to people
A very disappointed Bridesmaid x
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