In a word, excellent. Pricey, but excellent.
Called them for help on a malfunctioning dishwasher early on a Saturday morning. The very friendly chap on the phone promised a plumber between 8am and 9am but advised that, if it was a fault in the machine, we'd need a technical engineer to fix that. We agreed to have one of each come around, with the engineer set for 11am to 2pm...so we would have time to cancel if the plumber sorted it out.
At 0800 sharp Ben G. from Pimlico was at the door, by 0810 he'd determined the H2O supply was OK and we'd need a specialist for the washer. Since he had 50 mins left of the hour he was happy to check on the boiler and water heater and fixed some small nits on that. Some cement and stuff fixed a badly sealed exhaust thingy, and Ben cleaned up like a pro. Took 2 minutes with vacuum cleaner and we'd never know there'd been work done.
At 11:32 I received a call from Pimlico HQ advising the engineer was on the way and should be here within the hour. 10 minutes later, Steve P. announced his presence and proceeded to give the washer a thorough checkup. As it turns out, the motor is no more. To quote Monty Python, it's an ex-motor. Steve advised it would not stand resuscitation, and I decided to spring for a new machine. Pimlico sourced and ordered so we'll have a new washer ready for when we return from vacation.
Pimlico Plumbers are not cheap, I agree with the other reviewers, but worth every cent (pence?). Of course it was a 'lucky strike' that I needed a new washing machine and they could source it, but why not? Both Ben and Steve are clearly exceptionally qualified professionals and I'll take a pro over a 'handyman' any day. Could I have saved a few coins on sourcing the washer somewhere else and finding someone to do the work? Probably, but what price peace of mind?
I hope you never need a plumber but, if you're in London and find yourself in need, call these guys. They're punctual, good at their job, friendly, work clean and efficiently and don't waste time.
I've used Pimlico three times now, to service my boiler, and to replace my electric shower unit. They're expensive, but you get what you pay for with their professional service. Want an 8am appointment? No problem. They don't give you the runaround with the "some time between 8am and 2pm" malarkey that you get from other firms, and when Pimlico's guys arrive, they don't start begging you for money for the parking meter / resident's permit.
When I had to get my electric shower unit replaced, their plumber saved me a packet by giving me the necessary part numbers, so that I could order the parts myself, saving money vs getting Pimlico to provide it for me.
4 / 5 because they are pricey, but from my experience, they are worth the money.
Tidy, polite, plumbers comes round at agreed time. Problem solved every time but VERY expensive. Some examples from last two months
Over £1800 for a boiler shift (1meter)
Over £400 for subsquent repair on boiler hose connector (overtighted during precious work but apparently not under guarantee)
Over £400 for a toilet cystern over-flow issue
Be aware that engeneer may not have parts to fix problem and will have to go them (and this may take some time). It will difficult to get parts at night.
Stay focused on what has been quoted and the amount of time the job should take.
I know they probably don't need any further exposure seeing as their 100+ years old marathon running employee Buster keeps them in the news a lot but they really do offer a great service. Yes, they may be on the more expensive side of things but what you get is prompt service from polite employees who really know their stuff and who clean up after themselves. I plumped for them in an emergency and I didn't regret it and have used them since and recommended them to friends and my place of work.
London's favourite domestic property maintenance provider specialising in heating, plumbing, electrics, appliance repair and roofing. The most efficient service in London!
Everything and anything, just give us a call and see how quick we can get to you.
A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London's leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Founded in 1979, and still a family run business, our work reflects the traditional skills and standards that we have made an industry benchmark.
We complete over 80,000 jobs annually and returning customers account for 80% of our work - a customer satisfaction loyalty which few other companies can match.
Established in 1979.
Charlie Mullins founded Pimlico Plumbers in the basement of an estate agent in Pimlico with a second hand van and a bag of tools in 1979, after completing a four year apprenticeship in Plumbing. Today the family business is now part of the Pimlico Group plc and is the largest independent service company in London, providing a 24 hour, 365 days a year service, which completes in excess of 1,750 jobs per week.
As founder of Pimlico he is responsible for the entire management of the company, he sets direction and oversees all operations.
Charlie has exacting standards and a determination to withhold Pimlico's second to none customer service. He's not afraid to make decisions quickly in order to drive the company forward.
He has a reputation as one of the UK's most outspoken, opinionated and controversial entrepreneurs and this has attracted a lot of media and press attention over the years. He is regularly on local and national TV and radio giving his response to and commenting on the latest news issues and is in popular demand from journalists to give his expert opinion on a variety of topics.
He is a regular speaker at inspirational events and is a frequent judge of entrepreneurial competitions.
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