I love this shop. I'm totally addicted to fountain pens and this has the creme de la creme of pens from a few pounds up to so much oh my god! They have lovely paper and inks too and although its a trek from the main shopping area its well worth a walk.
Much better service than WH smiths etc
The lady who works in here acted like we were bothering her the whole time we were there. I imagine she gets a lot of people who just look at the expensive pens and don't buy, but we were there to really buy a pen. Actually, I wanted a fancy expensive pen. She lost business.
I'll admit from the start that I'm not particularly excited by pens. If I can find one in my drawer that works, that's good enough; if there's a lid on it, well, lucky day! Still, there are lots of people for whom a good writing tool means a lot. Pens Plus caters for everything from pen novices to schoolchildren, to lefthanded scribes, to collectors. They stock all the high quality pen brands like Parker, Lamy and Waterman, as well as ones I'd never heard of: Dupont, Scheaffer and Mont Blanc to name a few. Different sized nibs, different cartridge and ink options, and so on are available, and it's handy for those into their calligraphy too. The customer service seems good - they will try to order in special requests, and they also repair pens, which is good if you've splashed out on an expensive one, but probably not worth it if you've just split the nib on a Parker from WHSmith. The staff are knowledgeable, but I feel like a bit of an imposter as I'm not a pen expert, and I'm often only after some ink or a browse for present ideas.
Pens plus has a great selection and the service is decent. I recently bought a (relatively inexpensive) fountain pen there and the staff was a great help when it came to selecting a model that suited me (advising me against the pen I chose initially because of the way I held it).