Last semester I found myself faced with a horrifying situation - I had pushed the 'prong' of my laptop charger into its designated hole in the side of my laptop and the prong had ended up somewhere in the belly and guts of the desperate thing. With no means of recharging, the laptop dies and I was unable to turn it back on again. Naturally this happened around the time coursework was set.
So I wrapped the sobbing creature in several carrier bags and stuffed it into a bag and plodded off on a mission to get it help. Luckily enough, I stumbled upon PC Casualty less than two hundred metres from my doorstep. Despite looking a little bit dubious from the outside, the interior is exceedingly professional and the, possibly Russian, assistant quickly allayed my fears by assuring me that he saw 'five or six identical problems each week' and that it was likely that it would be able to be repaired entirely. The bill was over one hundred pounds including VAT but in that situation you really are paralysed with little option but to fork out and I doubt PC World even often a repair service for the computers they sell. It was fixed within three days and they telephoned me to let me know. Overall, a very pleasant outcome.
I was looking to buy a new laptop last week, and a friend of mine recommended that I tried PC Casualty. I'm really glad I went there - I'm a bit of a novice when it comes to technical advice, and was bowled over by the expertise and professionalism of the staff there. They were more than happy to advise me fully on what laptop would be best for my requirements (and my budget), and at no point did I feel as though they were trying to rip me off. I ended up walking out of there with a wonderful shiny new laptop - and with a real respect for the considerate service I received from the guy that served me.
Best of all, I know that if I have any problems with my piece of kit, they'll be more than happy to repair it for me for a very competitive price. I'll definitely be going back there the next time I need a new piece of hardware - and will definitely be recommending PC Casualty to anyone I know who is need of good, unbiased IT advice!
PC Casualty is based in Upper Brook Street Manchester. Pc Casualty is a very handy local Computer Repair and sales centre with a very professional, honest and friendly attitude.
Although its not as big or busy as is its rival Micro direct down the street, PC casualty are able to give a much more customer focused service where others will either right off or wipe clean your hard drive erase your files these guys at least make an effort to fix the problem.
If you are have problems with your PCs or laptops and have important information on them i would recommend coming to these guys because big shops are either to busy to fix the actual problem and keen to replace parts.
So, my baby broke, and I had to get her fixed.
Now, my laptop broke way back in February; chunks of the black plastic around the screen started to fall off and the hinges started to crack - big no no in the laptop world. After literally months of putting off getting it fixed, I wandered down to PC Casualty. Although I am fully aware that there are other repair shops with better reviews/cheaper prices out there, this place is a 10 minute walk away from my house, so bonus marks for them! I popped in to the shop on a Thursday to check that they could actually fix the problem and took it in on the Friday. Distressingly for me I had to hand it over there and then and I don't think the guy quite understood why I was so reluctant, which was a tad annoying. I supppose it was my own fault taking it in on a Friday seeing as PC Casualty is closed over the weekend, meaning they don't get deliveries etc etc. But, only a few days later, I got my baby back! I felt like having a parade until I got home and realised my keyboard wasn't working. Naturally this was at about half past 3 and the shop closes at 4, so I marched back down and, presumably red faced, suggested that something had been disconnected during the fixing process. The guy seemed very surprised to see me and a touch embarrased, which made me calm down a bit, as did him taking it from me straight away and fixing the problem in about 10 minutes. Hearing him take it apart it the back was highly distressing but he seems to know what he's doing.
To be honest I probably could have got it a bit cheaper somewhere else, and quicker if I had taken it in early week, but I'm happy with the service I received. (And what did I do without a laptop for the weekend? Why, I fled to Wigan and used the bf's laptop of course!)
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