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    • Qype User fezzad…
    • Stockport, Greater Manchester
    • 0 friends
    • 1 review
    3.0 star rating
    23/4/2013

    They do have some good deals on last year's models, and the staff are full of chum when you are giving them your credit card details.
    It's clearly all read from a book though and you have a nice day sir, whatever you are doing
    The chum evaporates somewhat if you have a problem though. I think Paul's Cycles are good at what they do.cash and carry bikes.
    A bit like buying a new telly from Tesco, the price is low but don't expect the same service that you would get from a local TV shop.

  • 2.0 star rating
    10/8/2010
    First to Review

    Due to having my bike stolen, I needed to get a replalcement fairly quickly, and the same model I had before as I loved it so much.

    I found Paul's Cycles easily online. They were also selling the 2009 model of my preferred choice with a discount of £300 compared with the 2010 model - the only real difference being the paint job.

    So I ordered it online at 4.15pm, and had confirmation at 10.30am the following day that it had been packaged and the shipment process - max 48hours for £5 extra - had started.

    Now that's what I call service. I am writing this review in expectation that all will be well when it arrives - if not I will change my rating / comments but I am sure that won't happen.

    UPDATE

    The bike duly arrived on time - 5 stars so far.

    However, after many hours of fine tuning and tweaks, I could not get the front derailleur to shift from the intermediate to the outer cog.

    As a last resort I rang Paul's Cycles for advice. The person on the other end of the phone told me to use the adjuster screws - to which ?I told him I had done. He then said that I must be doing something else to it. He would not accept that there was anything wrong, and told me to take the bike to a local shop and get them to look at it!

    Talk about shocking customer service. I duly managed to work the problem out for myself, and surprise surprise I was right - the derailleur had been incorrectly fitted and not tested by the shop before sending out to me.

    So 5 stars for speed of delivery, no stars for follow-up customer service, which means 2 out of 5 overall.

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