I stayed there for 2 nights in the beginning of my vacation and came back at the end of it for 1 night because we were flying in and out of Heathrow. We really enjoyed this hotel a lot. I was with my friend (both girls in our 20's) and it was a perfect fit for us. We didn't spend too much time in the room because we were sightseeing all day but it's so important to look forward to going back to your hotel after a long day, and we really did. Everything was comfortable and very clean. All of the staff were SO friendly and helpful it was really great. We even went in the hottub and sauna after a long day of sightseeing and it was amazing. We booked through hotels.com and we got free breakfast with our booking and it was delicious! Such a variety at the breakfast buffet. I can't say enough good things about this hotel. It's very close to the airport and close to a bus station which takes you to the underground. I would definitely recommend this hotel :)
This is possibly the worst hotel I've stayed at in my entire life, and I've stayed in a ton of hotels. This also might be one of the first reviews of a hotel I've written, since no hotel has irritated me enough to need to rant.
We flew in on a very long flight from LAX to London, and managed to figure out how to get to the hotel via free public bus. (no hotel shuttle). Our room wasn't ready, and we spent about three hours waiting, checking every half hour on its status (it was always "soon"). Half of our family was sleeping on the couches in the bar at some point, unable to stay awake. After a couple hours, management apologized and gave us drink tickets, but we wanted sleep, not alcohol, so we saved them.
I showered, and crashed out. When I woke up, there was no running water. I soon learned that half our party had immediately gone to sleep, and were unable to shower. Also, our fridge was broken so I called housekeeping and they said they'd send an engineer. Great. We went on with the days activities.
We got back in the early evening, and everyone got to shower. Our room was very stuffy- the air conditioning wasn't working that well, but I was able to crack a window to alleviate the issue. The fridge was still broken. I choked down a warm energy drink.
Our stay here was about a week, and for about four days I called housekeeping and complained about the fridge. I started stashing soda in other rooms, inconveniencing other members of our party. The hotel does not have ice machines, so there wasn't really a good way to get cold drinks without buying overpriced drinks at the bar. I called a couple times for about 4 days before giving up on our fridge being fixed. The rooms were made every day, but somehow the maid kept only giving us one towel and I'd have to call for more to be brought up.
Our rooms came with a free breakfast buffet (I did quite enjoy the handmade bread), but sometimes there was still food stuck on the plates.
We were here for an event, and the banquet staff was very disorganized. They were fairly unable to accommodate dietary restrictions that hadn't been handled in advance, and it took a lot of stressful communication to several people to convey the needs of our group.
During one of the events, we decided to use our complimentary drink tickets. The banquet hall wouldn't honor them, so we took them to the main bar. Apparently the tickets were expired. Management refused to change the date on them, even though the bar staff said they could.
The only good things about the hotel is that there is a US plug in the rooms, free wifi, a free warm bottle of water every day, and friendly staff.
There are posters all over saying that the rooms were newly renovated. Not worth it. Stay anywhere else. Do not book an event here. You'd have better service sleeping on the floor at the airport.
We stayed at the Park Inn Heathrow after flying overnight from LAX. I didn't get enough sleep on the plane and all I wanted to do was get to my bed. They didn't have our room ready until 3 hours after check-in time. This was just the start of a terrible hotel stay.
- No running water the next morning.
- Were given 2 free drink tickets as compensation. Drink tickets expired before our stay ended and manager refused to change the expiration date.
- Fridge didn't work. Called to get it fixed. Was told "someone is on the way". Gave up after 3 tries.
- Not enough towels in our room. 1 the first day, 4 the next day, then back to 1 again.
- Rooms are stuffy, AC doesn't work very well.
- Attended several catered functions in the conference room. Dishes were consistently dirty, with stuck on food not quite cleaned off.
- Food service was inconsistent, served 2 people at our table, then we waited another 10 minutes until the other plates arrived.
The only good things I can say is that it's very close to Heathrow, the staff are friendly, and the conference A/V guy is fantastic.
I have stated at this hotel three times now. Simple night before a flight type stays. I have had an excecutive room and a standard room. The excecutive room was very spacious with a good sized desk to work at if needed. The standard room was compact but did the job.
The hotel has several different lift banks, depending upon what room you are in will depend on which one you use. The check has been slow every time I have been there. Seems to only ever be one person on the check in desk but always a large group of people trying to check in when I arrive!!! The one time there were three check in staff I got the new girl who was not sure about anything and so my check in was as slow as ever...
It is a clean large hotel but I think the rooms could use some updating to bring them into the 21st century. (Although they have a sign indicating that over one hundred rooms have been updated)They do charge for Internet connection and I am sure it is quite expensive. Having only stayed there in order to catch a flight the next morning not having Internet has not been a problem.
They have a restaurant which claims to have the best steaks on town, which I very much doubt, but I have not had one so I cannot actually confirm that.
They have a separate bar where you can also get food. The prices seem in line for the area and the fact that they have you trapped until you leave for your flight.
It always seems busy in the lobby area lots of people Cingular and going. The hotel is clearly used by flight crews from various airlines so it must be doing something right.
All in all it does the job if you need a hotel near Heathrow, not to say that any of the others along this section of road don't.
Good location. Bus costs 4 pounds to airport. Room was old, no real amenities. It had a hair dryer attached to the desk that must have been 20 years old. Had a problem with the window and had to call 3 times over 2 hours to get corrected. Room service food was inedible, really awful.
The Park Inn at Heathrow is convienient located North of Heathrow airport and is only a short bus ride away (approx 10mins). There are hoppa buses available which will collect you and your luggage from outside of the hotel and take you to the airport, however this is at a extra cost, I think this is around £5 each way, but it is best to check with the hotel. If however, like me you do not have much luggage there are normal London transport buses that run along Bath Road, one that will take you to Terminal 5 and another to the central bus station for Terminals 1-4, this will cost you just 90p to get to the airport!
The hotel itself is pretty standard. The facilities are as you would expect, all rooms come with haridryer, kettle, tea/coffee, electronic safe, soap and shampoo. The room was not spacious but it was enough to get around, however, if you have a huge suitcase you might struggle to find a space for it.
The room has some wear and tear, there were some marks on the wall from where I suspect people had put their suitcases, also the bathroom as not very well cleaned as I would have liked, there were still marks of dirt around the place which leaves me to suspect it was a rushed job. The curtains are also very bizarre, they operate on a kind of crank system, where you turn a leaver around and it slowly comes down. Like a plastic shutter, this was not great as there was a slight breeze coming in from a gap somewhere on the window, which made the plastic shutter flap around at night causing a bit of noise, problematic if you are a light sleeper.
Overall for the price paid (£40) it was still a pleasant enough stay. However, when I checked the daily rate listed behind the counter it said over £200, so I would never just drop in if you need a cheap place to stay spontaneously!
I'm torn with this review since the customer service I thought at the concierge and front desk were super nice, friendly, and helpful. Also, the breakfast buffet at Bravo! Bravo! was very yummy and a "proper" english breakfast! The eggs were made all any way you want it, fresh croissants (chocolate and butter), sausage, english bacon, etc. All of it was good and fresh!! Now the actual rooms were meh!! The one I stayed in was old (not one of the many renovated ones they advertised in the lobby), carpet was holey and stained. The bathroom was very mod and cool looking but the water kept coming out of the glass door. The maid service was horrible - THEY NEVER CAME!!... They either came every other day, really late (like after 3pm), or not at all. Very disappointed about that since I spent alot of time in the hotel and kept trying to keep busy walking around the hotel to wait for the maid that never seemed to come! Once I had to ask her to clean my room right than since I saw her in the hallway and was about to blow up since I was so mad the room wasn't done at 2pm since I had been out of the room since 8am. They were not that busy! So Room was so so and needs revamping and the maid service was a big 1 star!!
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