Ive never stayed at this hotel but DID have a pretty AWESOME experience w/ an employee ... TOTALLY long story but here is the letter I sent to Marriott Corporate Office:
August 8, 2012
To Whom It May Concern,
I wanted to take time to write your company about an experience my husband and I had with one of your employees while vacationing in Paris at the end of May 2012. It was our first day in Paris and unfortunately someone had stolen my wallet on the metro during rush hour. Although we've were preparing ourselves for thieves they still got a hold of my wallet. I didn't realize it was gone until we got back to our Novotel hotel. I went to buy something and could NOT find the wallet that contained my credit card and driver's license. We checked EVERYWHERE. I cried for about half an hour, told my husband i hated Paris, and wanted to go home. It was ONLY OUR FIRST DAY, and the whole reason we were there was for French Open Tennis, which had not even started yet.
We headed to the store we last made a purchase, which was Sephora, on Champs Élysées, thinking an employee would find it. Unfortunately, it was not in the lost and found at Sephora. We went outside to start calling our credit card company to report it stolen but it was too loud. I suggested to my husband we just go inside the Marriott because it would be more quiet. we found a pay phone and attempted to make several calls but for some reason we did not know how to operate the phone.
I saw a lady sitting at a desk near the check-in area and asked if she could show us how to use the pay phone because we need to make several phone calls because my wallet got stolen. we told her we were not guests at the hotel, but we were going to stay at a marriott when we go back to London. She said with a smile, "oh, i can help you with that." and she let us call our credit card company's toll free number. For some reason, the fraud department in the USA was not there until 3pm PARIS time and we had to wait 1.5hrs. we didn't know what to do, and the lady handed us her card and said to come back at 3pm and she will still help us. When we finally arrived at 3pm, she continued to help us as she said she would and that if we needed any help whatsoever to let her know. She even said she knew the manager at Sephora and called his cell phone. With no answer, she said she'll email them about our situation and if they do find my wallet she'd contact us.
I know Marriott strives to be the BEST in customer service because I know someone who works at the corporate office here in the states. She said customer service is very important. I wanted to take the time and commend and thank your employee, Nicolly Vargas, who works at the Champs Élysées Marriott. Being strangers in your country made us feel isolated in this incident until we met her. She went ABOVE AND BEYOND the expectations of what Marriott (and affiliate companies) strive for in customer service. Her kindness and hospitality was/is greatly appreciated in that time unforeseen circumstances. She really took time out of her schedule to help strangers in a very bad situation. I'm sure your company comes across many employees who come and go, but Nicolly Vargas is the best example of what Marriott/Ritz Carlton strives for in their belief in impeccable customer service.
My husband asked me if I liked Paris, and of course my first reaction is to say no because my wallet got stolen by teenagers on the Metro and we spent our ONLY free day at the police station. But then I think to myself, things could've been a lot worse. No one got hurt. No one had to go to the hospital. All in All, when i look back at our trip to Paris, I can say: yes the food was good, shopping was so so, French Open was a great experience...but the ONE THING that still touches my heart from Paris, was the kindness Nicolly showed us that day.
I'm not sure if Marriott/Ritz Carlton commends/compensates their employees for OUTSTANDING service just because someone writes about an experience like this. If you do, there is no one who could deserve it more than Nicolly Vargas. If you don't, then we at least hope you at least acknowledge her commendable actions.
Thank You for your time.
Lisa and Horace
San Francisco, CA USA
We just returned from an amazing trip to Paris and I have to give a lot of the credit to the hotel staff! As a Platinum Premier with Marriott (which means I spend more time in hotels than at home, I have very high expectations. The hotel met these and more. When we checked in, we were greeted warmly by the staff. We had just arrived off of a redeye from the US and our room was not ready. The staff walked us to the fitness facility where a changing room was provided for us to freshen up (only issue here is the rooms were HOT because of the sauna - note to hotel - need ventilation in those rooms).
We then were offered a complementary breakfast even though we were entitled to t. At 35€ per person, that was a very generous offer (the buffet breakfast is nice, if overpriced). Our room was not ready until 3pm as the hotel was full, but when we entered our room we were very happy with the free upgrade to a view of the Eiffel Tower (ok, just the tip of it, but still an unexpected surprise).
Why the 4 stars? The room smelled a bit like smoke :( They offered to bring in a smoke machine, but this only helped a small bit. We were given a complementary bottle of champagne as well and the views from the balcony were wonderful.
Overall a great stay, awesome staff and a nice room. Marriott service is why I am so loyal!!
My family stayed here with points. The location is ideal: smack dab in the middle of Champs-Élysées street where you can easily stroll to the Arc de Triomphe, Place de la Concorde, or if you're ambitious enough you can walk to all the major points in Paris along the Seine River. The restaurant inside the Marriott is ridiculously overpriced but an easy solution is to eat at any bakery, cafe, McDonald's (it's huge) or restaurant on Champs-Élysées. A couple stores to the right is a authentic and scrumptious bakery gleaming with Parisian baked goods.
As for the service, there's not much to complain about. Our door lock broke and they came and fixed it as expected, but what was unexpected was that as an apology they brought us a whopping plate full of fresh fruits, which I'm sure our nutrient-deprived, chocolate croissant stuffed bodies appreciated. What was a bit strange though is that my mom accidentally left her expensive tempur-pedic pillow after check-out, and when we asked for it they said they didn't find anything. Free complimentary coffee in the lounge until 11am also.
Overall: Great location, expensive food, and where'd be my mom's pillow...
Great location. Close to metro. Best deal for using points because rates are high otherwise. Breakfast not included so we grabbed sandwiches close by... Many options for eating, drinking and clubbing.
Staff is friendly enough but prices are high in bar. No self service ice. Our wine glasses never reappeared but at least they had L'Occitane toiletries and even a drawer for clothes.
Comfy bed and linens. Great turndown service each night. Plus daily bottles of Evian.
Longtime Marriott fan and platinium member. Stayed there on points but have to admit - one of the worst Marriott properties I've seen worldwide.
Poorly maintained, dirty, bad mattresses and sloppy housekeeping. If this was a Motel 5 or a Fairfield Inn somewhere nowhere... I would say - OK. But the category 9 rank for this property is a total scam!
If you want a true 5-star experience stay at the Four Seasons which is a block away.
If you want to stay at a Marriott property with points then go to the Renaissance.
If you want to pay $$$$, anticipate to be too drunk or too high to care about the condition of the hotel, and you want a good location - Marriott Champs-Elysee is the place for you.
Stayed at ths property in November of 2012.
I was invited to a company event in Paris so I took this opportunity to burn through some air miles and Marriott points to take my wife on the honeymoon we never really had. Our first four nights we stayed at the Hyatt at the Charles De Gaule airport (also reviewed). We then moved over to the Marriott Champs-Elysees for the rest of our time in Paris.
This hotel is at a great location on the main avenue just a few blocks down from the Arc de Triomphe. It is within easy walking distance to the Eiffel Tower and the Louve and there are tons of great restaurants and cafes all around the area. The hotel itself was very nice although if you weren't looking for it you would miss it.
The lobby is beautiful and the staff was all very friendly and accommodating. Although we tried to speak as much French as we could, we didn't need to worry at the hotel as everyone spoke English.
The rooms were very nice and only slightly smaller than a regular Marriott room in the USA. The bed was very comfortable we lots of pillows. They had a good size LCD TV with a decent selection of channels. A lot more English channels then the Hyatt had, although not any American channels besides CNN. The bathroom was nice and roomy with a great selection of soaps and shampoo. Nice fluffy towels and very heavy/warm robes. Slippers are also provided in the room. They provide a stand up shower and a bathtub. The room did have a mini bar but it was very expensive.
The had a decent little fitness center with a Sauna, although we never used it. They do not have a pool or Jacuzzi spa, only big downside. Overall a great hotel and very nice experience.
Staff speaks Multi-Languages including English
Great Food, we had the breakfast buffet in the morning
The Not So Good:
Limited TV Channels, especially for us English speakers/Americans
No Pool or Jacuzzi
Misc. Notes. As a Marriott Platinum member we recieved free wi-fi and the free continental breakfast.
Elegant, gorgeous hotel in an incredible location. My dad was helping me move my stuff back to US from Russia and had a business thing to do in Paris so we got to overnight in this amazing hotel on the way back! It was 2 days before Christmas and the Champs Elysees was gorgeous and all decorated. The location of the hotel is perfect - smack on the road in the middle of restaurants and fancy stores. The atrium/bar area is stunning and the beds were soo comfortable. I was so exhausted and it felt good to be in such a luxurious place.
There are plenty of other nice places in Paris as well, but this is definitely in the middle of the action, and if you aren't paying for it yourself, a great place to stay.
Oh.My.Gosh. Whenever I say those three words, it means a gazillion stars!!!
First off, it's RIGHT ACROSS from the Louis Vuitton store! hahahahahaah!
Second, it's right on Les Champs Elysees.. hello~! need i say more?
Meanwhile, this hotel is NOT affordable so expect to pay some bucks. But is it worth it? hecks yeah!!!! I did not puncture the wallet just yet, since I stayed for only one night (boo hoo) but that helped! hahah. What i did was, stay at another nearby hotel outside of the Champs Elysees area and then decided to splurge one nite here. Glad I did!! IT WAS FANTASTIC!!
This is probably the BEST BEST BEST BEST hotel that I stayed in, in Europe. Although I have had a share of luxury suites or zodiac suites, whatever you call them, this is probably way up there. The bathroom was AMAZING and gorgeous. I mean, it's not all made up of diamonds but for some reason, when you're in their "regular" rooms, already you feel a sense of appeasement... or some kind of high-class feel. So an idea is really to stay one night so it is not heavily weighing your next bill :)
The concierge and staff were all wonderful. I mean, when you're in Paris - tourists, esp. Americans are not really looked at with utmost respect.... but since this hotel is an American-based company, these workers have no choice but to be nice! I'm only kiddng... what I mean is that this area is a tourist area anyway so people are generally nice to all types of people from all over the world (hey! they need their source of revenue too!). But yeah, the doorman was so cool and everyone was fantastic. So another tip is that since McDonald's was like a block away, what I did was purchase the breakfast there and brought it up to the hotel... soooo cool!! another way to save ahah. The restaurants and shops in the area are $$$.
The room also provides macarons and chocolates, wow! What a nice treat!
The decor was indescribable.. so I won't even have to bother explaining. I AM SOOOO GLAD my friend recommended this hotel to me, yay!
Excellent hotel - great rooms, great service. I am not a fan of the Champs-Elysees location, but it is a good jumping off spot.
I have to admit, I am a Marriott Platinum member and paid with points. Is it worth the $500-700 a night retail price? No, have to say it is not. I have stayed in more intimate places in Paris for less. If you want to be pampered, though, this is one of the best Marriott's around. I have stayed at many and if you have the means, I highly recommend it.
I liked them a lot.
We started our 2 week European vacation in Paris at the Paris Marriott Hotel Champs-Elysees. This was our first trip to Paris and we only had 3 days there. We knew that we wouldn't be spending much time in the hotel so a clean room in a great location was all we needed, plus we used our points to stay for free! (I believe it was approx. $900/night to stay here otherwise! That price is absolutely ridiculous for this hotel! DON'T PAY IT!) However, because it was free, it was absolutely perfect for us. The staff was friendly and spoke english when we needed them to! Our room was comfortable and clean! The location was perfect! The Arc de Triomphe is just a short walk up the Champs-Elysees. We were also able to walk to the Louvre, Pont des Arts, and the Eiffel Tower! It also happens to be right across the street from the famous Laduree (yes, the macaroons are as amazing as they say!) and the Louis Vuitton store. The only reason I didn't give this hotel 5 stars is because there wasn't anything particularly special about it but it was absolutely the perfect choice for us and we would absolutely stay there again!
The location was fantastic (of course), but the non-smoking rooms reeked of cigarettes. Obviously, previous guests ignore the non-smoking standard. It is Europe, of course. Aside from the stench, the room was beautiful. The front desk staff was somewhat rude. The hotel was booked, so we were unable to move rooms.
The bar staff and concierge were all very kind and helpful. The concierge booked our dinner boat cruise with ease. I would only stay there again if I knew we would be in a nice, smelling room!
During my last visit to Paris, my friends insisted we stay at this hotel because it is the only hotel directly on l'Avenue des Champs-Elysees. We got the only room with a balcony overlooking the famous avenue. While it is a fine property and a great location, I did not feel justified in spending so much money on a prestigious location and view. (Good thing it wasn't my money!) The Champs-Elysees now is so full of chain stores geared towards tourists that I prefer not to spend too much time there. A hotel in a quieter, less tourist-laden part of town would have been nicer. However, the staff was nice, the rooms were elegant and more spacious than the usual Parisian hotel rooms, and the lobby has a good Bar Atrium. I also enjoyed and made full use of the 24-hr business center with free internet access, same-day laundry and dry cleaning, and the fitness center and sauna.
Like others have said the location is unbelievable. We were wrapping up a 2 week trip to Spain, Italy, and Paris. We wanted the full on downtown Paris vibe, and this great hotel did not disappoint. I cheated a bit too and used some of my Marriott Rewards points, then paid up for a better room, and no regrets. The regular rooms are very nice, many with garden views, but we paid up for a balcony room on the famous boulevard - wow.
Again, the location is perfect, and we walked almost everywhere - Left Bank, Louvre, Eiffel Tower, Notre Dame, etc. etc. great fun and really the best way to enjoy the city.
There are many great little restaurants just off the Champs Elysees good to explore and enjoy. On our last night we tried a Chinese Restaurant (yes Chinese) about 1/2 mile away from the hotel and it was amazing. Our son also turned us onto "ED" a discount grocery store that sells good local wines, reasonably priced, as well as every other kind of snack or fruits you might want to stock in your hotel room.
The Marriott lobby is elegant, and having a drink or two there and people watching is a blast. The food is excellent but top flight hotel spendy. Free coffee in the morning - something we rarely saw in Europe.
Only 4 out of 5 because it is very very expensive, but definitely the place to stay for us then, and the next time there - this place just spoils you. What a great way to wrap up our trip...
Exactly how I imagined a hotel on the Champs Élysées should be. Comfortable and elegant with a most helpful staff.
Beautiful atrium style lobby... But, I was shocked at how small my room was. This hotel was quite expensive ($500+/night) and my room had no more than 36 inches in front and on either side of my bed. The place was clean, centrally located and did offer complimentary ironing and breakfast.
Attractive hotel and convenient location, but quite expensive rates. As a Marriott Gold member, using points for seven nights, it wasn't bad at all though with a nice room upgrade & free breakfast.
I'm a Marriott Gold member, stay at a lot of Marriott properties, and paid for this stay with Rewards points, so I'm biased to the brand. But this property was worth writing about. After spending a week near the Tour Eiffel at another nice hotel, my wife and I took "another vacation" during the second week here on the Champs-Elysees. As you might expect, we had a very comfortable room, attentive service, and spent one rainy afternoon in the lobby bar overlooking the shoppers scurrying along the Champs. Wonderful. Two big reasons I'd stay here again. First, the size and feel of the hotel. It is comfortable, welcoming, and easy. Not one with the huge lobbies bustling with tourists and important guests that are elsewhere in Paris. And second, the location. We were within easy range of the Metro and the shops and sights we wanted to visit. We were able to sit outside a couple evenings with the Arc lit up in the near distance and enjoy food and wine and being in the middle of the wonder that is the City of Light.
Stayed here between Sep2-7. It was our anniversay. We booked for 4 nights using award points and wanted to add one more night when we were checking-in. It was impossible to them but was told to call award toll free number. We did and got the day extended. But there was some sort of difficulty at the counter to approve our extended night with a new reservation. We left to enjoy the city and had them work thing out with award reservation. We got back and received a nice card with a message from a guest relation 'Estelle Hoglund' for our request. We got a welcome gesture, delicious macaroons, on the first day. On our anniversary, Estelle delivered a nice cake to our room. What a lovely beautiful cake!! and a very nice touch of Marriott. Breakfast were included for Platinum member and there were lot of selections hot and cold. The staffs were very friendly and gave good services. It was a beautiful trip in Paris with a nice stay at Marriott. The hotel is a center of everything.
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