I don't have enough good things to say about these guys! This new salon on the top of Atlantic Road in Brixton is a haven of peace. If you want to enjoy some relax, pamper yourself with their special organic treatments: Facials, Massage, Waxing, Lashes, Brow Shape, Pedicure (and Fish Pedicure), Manicure. I recommend you to try the Gelish manicure that lasts up to 2 weeks!
20% off on the first visit, complimentary tea and chocolate for their customers. Nice ambiance and clean facilities run by a great staff!
I really want to like - nay, love! - this place, but I'm having difficulty even finding nice things to say in this review.
I learned about this salon after searching for all natural salons in London. I have a nail polish allergy, but all of the polishes used at Organic Beauty are vegan brand Spa Rituals. Yay for me!
The salon's interior is peaceful and calming, which is perfectly juxtaposed with the ever bustling Brixton Market just up the street. There are bright green walls, brown wicker chairs & tables, soothing background music, and cute display cases and decorative touches. The hospitable staff greeted me immediately upon entry and offered me a beverage.
The salon is outfitted with only two pedicure chairs, which reflects it's small space. The business is currently short staffed, so there were only two people on duty. Shortly after I entered, I was seated in a pedicure chair. I opted for the classic pedi and classic mani. The beautician that completed my pedicure was extraordinarily slow. She spent an eternity filing my nails, and didn't even buff them.
Anyways, the entire pedicure took about an hour. An hour! Meanwhile, the lady in the chair next to me received a luxury pedicure. While I simply sat in the leather(ish) pedicure chair, they turned on her massage feature. While my feet were only rubbed with a pumice stone and exfoliant, her feet were also wrapped with paraffin wax. Her feet looked amazing afterwards, and mine were still rough. I had to go back over them with my own pumice stone at home because the pedicurist missed so many spots. Grrr!
Then I received a manicure from the other beautician. Before she started, she brought over the nail dryer and put my feet in it. She delicately balanced it over the basin of the pedicure bath. Luckily she already drained it, but placing an electronic above a moist area still made me nervous. The manicure was as sub par as the pedicure. Once again, the manicurist didn't buff the ridges in my nails and inconsistently removed my cuticles. At the end of the service, she placed my hands in the same nail dryer that my feet were in. I don't know why, but that really grossed me out lol.
All in all, I spent 90 mins receiving a super basic manicure and pedicure. Ridiculous! The website lists that a classic mani costs £20 and a classic pedi costs £25. The website offers 20% off for first time visits. My total should have been £36. Nope. My total was £46.60... including the 20% discount. I was so fed up with my experience at that point that I didn't bother fighting the unexpected £10+ price inflation.
Four days later, every single fingernail is already chipped. What a waste of money! While I appreciate the natural products used at the salon, the beauticians were extremely slow and the salon was overbooked. Once this salon is adequately staffed and improves their service delivery, I might return. But only maybe.
I visited the salon for the first time recently to get my pre-holiday Brazilian wax. My experience was terrible from start to finish.
I was running 5 minutes late which I apologised profusely for, however, the beauty therapist herself was running late due to an overrun appointment earlier in the day. I waited for half an hour before the therapist had finished with the client before me, only to be told that I would need to wait another 15 minutes for the hot wax to heat up. I asked if I could pop out of the salon for five minutes during this time and the receptionist told me this was no problem; she'd call me when they were ready. I arrived back about 10 minutes later (not having had received a call) to find that the beauty therapist had since started an appointment with another client. I then had to wait a further half an hour.
The receptionist was not very apologetic, but to her credit, the therapist was. All in all I had waited an hour and 15 minutes for my appointment. No discount or any other gesture of good will was offered.
After getting home and checking the finish properly, I noticed that the line is not straight, nor neat (it points to the right!) and there are small patches of hair left. In my experience, after waxing, the therapist removes any stray hairs with strip wax and tweezers but this did not happen. I was also surprised at the method she used; she applied hot wax all over the area then waited several minutes for it to dry, so much so that it was very difficult to remove and therefore very painful.
Unfortunately there was no time to go back to rectify the bad wax so I have had to tackle the unfinished bits myself not what you want when you've just paid £25 (with the 20% discount for first time visitors) for someone else to do it!
Warning stay away.
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